City Rooms London reviews

★★★★★ 1/5

Trustpilot

This company is commiting fraud

This company is commiting fraud! They have also bullied trust pilot into forcing me to delete some of the points I made on this platform. You can find out the name of the slumlord of city rooms by googling their bad reviews. J.S. is a celebrity, the ring leader and a slumlord, and an extremely rude and disrespectful individual, who clearly was raised in a hateful environment.DO NOT BOOK this company, they target international students and immigrants who do not understand UK housing laws. They take advantage, by not fixing up Thier homes, intimidation and cutting out services. They are in a disastrous condition. The first 3 months I had no running water, and no heating in London in winter.Once you sign a contract they will coerce you into writing a good review for them online, too trap the next victim.I also received threatening messages from the Spanish ring leader and company employees, when I decided to withold rent, and eventually leave the property. Due to no maintenance in a year living in the property.I URGE you NEVER to use this company.Run, run far away

Veronica · 31 July 2020

★★★★★ 1/5

Trustpilot

Don't use CityRooms

Don't use CityRooms! They are taking advantage of foreigners! We were renting a room from CityRooms and left the place in perfect condition. Then they sent us an email that they have deducted 50 pounds for "desk marks" with attached pictures of check in and check out. The check out desk had wet marks because it was just wiped with wet cloth but they are trying to tell us those are PERMANENT DESK MARKS! CITY ROOMS YOU ARE EMBARRASSING AND THIEVES

Yes · 25 July 2020

★★★★★ 5/5

Google

Nina was really quick to respond and helpful throughout a couple of maintenance issues we had. Outstanding service and would definitely recommend

Aaron · 23 September 2024

★★★★★ 3/5

Google

Am writing this review for people who are in the same situation I was. I had just signed a lease with CityRooms then stressed out when I read all the terrible reviews. CityRooms are ok to deal with. There does seem to be a lot of unneccessary processes and unreliable/unorthodox communication. However, at the end of the day I got most issues sorted and my bond returned. Im sure there are far worse places to deal with, just be prepared to chase and have all information ready for them.

Sian · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible customer service Attention

Terrible customer service Attention, misleading informations and Scammers.I rented a room, on Oct 2019 to move in Dec 2019. At first all was great, i made the deposit payments and paid the full month in December to get my keys. I arrived in the place, it was a total mess, dirty, smelly, the "clean before check-in" never happened. I complained right away (with videos and photos) and told them I could not stay there with the flat in those conditions and that no one did the pre-visit before check-in to see i the flat was good. I stayed I slept in the flat 1 night. After being ingnored for several days. I believe, I showed up in the office and asked for a meeting because i felt like they could not care less about my situation. They had my money, I needed my situation fixed. We arguied for hours and i felt like the way i was treated was disrespectful. Even with the photos of the place, room, kitchen, and bathroom, he told me that we could not do anything, and that for him it was ok. I could get my deposit back but I lost the money of the first month. THIS COMPANY TOLD ME THAT I NEEDED TO WAIT FOR THE CLEANING DAY BECAUSE THEY DID NOT ASSURED THE CLEANING BEFORE CHECK-IN, even tho it says in the contract. They are scammers, and and the illegality of the contracts, because they aren't clear, leave us in a vulnerable position. I was homeless, lost the money, and the only suggestion was change me to another location. I refused because i lost the trust in the company. They do it only for the money, because is a business, but their business depend on people. He was disrespectful, rude and arrogant. They are a business, but when you have a business, and you mess up, you create a solution and apologize. Stay away.

Rui · 21 June 2020

★★★★★ 5/5

Trustpilot

In your lifetime you will meet someone…

In your lifetime you will meet someone that goes over 100% to do a good job, well I met someone and they both work for cityrooms.I Contacted Adam and he was on the Job with letting rooms he helped us and answered all our questions expertly, he even went out to get us some coffee from a local coffee shop while we were signed up. At the end we ended up renting one room for my girlfriend and I and another room for the cousin of my girlfriend,.I wish to tell cityrooms YOU have a team that is worth their weight in Gold and others should learn from it. I cannot say how proud my GF and I are to meet you and we wish you every luck in the world with your goals.

Lee · 18 June 2020

★★★★★ 1/5

Trustpilot

City room they do exactly the Same this letting Agency SDV

I just repost Support one our victim couple again Please guys read it again Very shame and very bad what City room Doing with there room renters We must take to Court now have to be Closed down there illegall business completely!!!!!!!Shame on you City Room 👎🏻Same things they do check out on YouTube bottom of the 2 article please City room has a sister company , lol 😂 No matter how desperate you are, do not use this company. Im not allowed to type links on trustpilot so just do the below for further information on these cowboys.Type in Youtube -"Trading standards warn of 'bait and switch' scam - BBC London" Type in YouTube -"Joe Lycett TESTS SpareRoom by Advertising Kids Playhouse?? | Joe Lycett's Got Your Back"

Johnny · 16 June 2020

★★★★★ 5/5

Trustpilot

I chose cityrooms after months of…

I chose cityrooms after months of research into Estate Agents.What an inspired choice: even in lockdown my agent was working. We had a problem with our boiler and within two hours we had a technician in our door way. My agent, Giovanni, impressed me with knowledge, support, calmness, direction, as when I came in I was in really big urgency. After two days, I placed an offer for a room and since then I have had enjoyed every moment in my new flat. Any company stands or falls with the calibration of their staff: in Giovanni, cityrooms have a formidable representative who takes ownership of a complicated process and makes it look effortless. It’s incomprehensible to me why anyone would still use private landlords and suffer their ineptitude and incompetence, in my case I recommend cityrooms as estate agents.

Raymundo · 13 June 2020

★★★★★ 5/5

Trustpilot

Review for the amazing agent called…

Review for the amazing agent called Alfonso.I highly recommend the agent called Alfonso for his great job and consideration of his customers needs. He was all the way helpful and he tried really hard to find us the right room for us. If you want to find the right room just go into the Cityrooms office in Stepney green and ask for him and after that get ready to collect your keys. So simple for you with this hard working person!

Luis · 5 June 2020

★★★★★ 5/5

Google

Maristella has been very supportive, looking after every aspect of the management side for the property, fast response and excellent communications.

Annie · 2 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

I rented a room from Cityrooms from August 2019-May 2020. Firstly, the room was horrendously overpriced (£800 per month for a small double and shared bathroom). Any issues with the property would fall on deaf ears, it was almost impossible to get the agency to do anything without numerous phone calls/emails. Contractors and agency staff regularly visited the property without providing 24 hours notice (as is legally required). But the worse part came when I had to terminate my contract early (as a result of COVID-19 I had to move somewhere cheaper). Cityrooms refused to provide me with a reference until AFTER I had left the property! The only alternative to being homeless was paying the company 1600 - something I was forced to do which has now left me struggling. Avoid this company at all costs - they will take your money and give you nothing in return. Luckily I asked if my deposit could go towards the 1600 - if I hadn't done so I don't know whether I would have received this from them. Criminals!

Libby · 1 June 2020

★★★★★ 4/5

Trustpilot

My partner and I were desperate to find…

My partner and I were desperate to find a place to rent in a very short of time under this unprecedented circumstances like COVID-19. We are absolutely amazed and immensely grateful for the assistance received by Fabio and Rocio throughout the process. Their kindness, professionalism and support went beyond our expectations, especially when I have been dealing with Estate Agencies for the last 6 years in London and we all know how unprofessional they are. They reassurance I was having from Fabio every time I was contacting him is priceless. I would definitely recommend the team/company and we want to say a massive thank you for the effort and hard work they did for us for making our move so smooth

Ana · 29 May 2020

★★★★★ 4/5

Trustpilot

Mouad from city rooms has been…

Mouad from city rooms has been brilliant, nothing was ever too much trouble for him. Easy to contact and helped with advice all the way through, regular updates and sound advice. Even helping me understand some of the terminology when renting through this difficult times. I decided to pay for the extra van service when I moved in, which was fantastic option. I did my viewings online this made things so much easier and hassle free certainly worth. I would highly recommend city rooms for renting your next room in london.

Nicoletta · 25 May 2020

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service! I stayed with them for over 7 months and every issue I faced was immediately solved. It was my first time staying in a flat-share and although I had some issues with my flatmates during lockdown, with the help of Jorge the problems were solved. Very friendly stuff and even though I was hesitating to rent with them after reading some reviews I’m realizing now that it clearly depends on individuals and how suitable they’re to be in a flat share. I recommend you to be clear of your needs with your agent and your requirements will definitely be met. If you’re confused and don’t understand how the flat-share business work then I wouldn’t recommend you to step in. I did my own research beforehand and worked with people I trusted so my experience was great:)

Emy · 23 May 2020

★★★★★ 1/5

Trustpilot

Fake positive reviews

Fake positive reviews, Cowboy agency with full of dodge people ;City Room Continue , moving in people to there properties without inform other recent tenants !!!!!! Breaching Uk Goverment Coronavirus guidance during the Lockdown and putting tenants safety at Risk , Death Covid -19 Please report to them local Council , etc they already know Cityroom,,,, ,,,and we will take them to court Soon as we can . We have got all the evidence on place with my Lawyers Stay Save !!! and report then immediately !!!!

Johnny · 14 May 2020

★★★★★ 1/5

Trustpilot

Renting a room here is one of the worst decisions you could make 🤦🏽‍♂️🤦🏽‍♂️

First of all, out of all the properties I’ve been to of theirs, they are/were all greatly misleading from the limited number of photos they show on the site, I only took up a room here because I needed somewhere urgently, but the rooms/properties are very unsanitary & very poorly maintained. The flat I was in was extremely cold all the time to the point I had to where outside clothes while I was inside, they make it so you have to go out and buy gas for the property, you have to top it up manually via the box, which they’re supposed to refund you for, but then never get back to you when you email them about it, but yet have no problem with contacting you about others matters. Their customer service is poor once you can actually get ahold of them, I had tenants frequently move in and out, during my time here and so you can never develop a sense of trust or security with the people you live with, and also when it came to releasing my money I had used for the security deposit they took liberties and made it drawn out af. One last thing, the wifi they provide is absolutely dreadful, the slowest i’ve ever used and frequently cuts out, I needed at least decent internet to carry out my studies so it made me go out and buy and Ethernet cable and a wifi extender out of my own pocket because they said if I emailed them about it they would do something to improve it, but after 4 or 5 emails I just gave up waiting for a reply.

Connor · 8 May 2020

★★★★★ 5/5

Trustpilot

Thomas Paul is a great agent at City Rooms

I worked with agent Thomas Paul to find the right location for me. He was incredibly friendly, professional and really went the extra mile to help me. He is very reliable and even helped me with a crisis outside his role and out of working hours. I really appreciated the service he gave me and can recommend using this business and Thomas especially. Signed as a tenant of Langbourne Place.

Steyn · 12 May 2022

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. The increase your rent whenever they want. They advertise the room as bills inclusive, which is false. Stay away from them. Run from them❌❌❌

Oluwatosin · 26 January 2026

★★★★★ 5/5

Trustpilot

Hi just thought I would put a review on…

Hi just thought I would put a review on here for cityrooms, we have been room hunting for a while which was easy to start with then we all went into lock down and trying to view has become a problem for us all, but we found a room with cityrooms and we phone them and we were put in contact with Ulugbek, he was really helpful with some questions on the room/property, then Ulugbek managed to sort out a virtual tour with the current tenants and a question and answer session which both were great and went so well, we have put a offer forward and Ulugbek has worked so hard getting the deal done he has been back and forth on the phone but deal done we are made upThank you so much for helping with all this Ulu you have worked so hard especially in this present climate!!!Many thanks

Marele · 21 April 2020

★★★★★ 1/5

Trustpilot

STAY CLEAR!

The experience that I'd faced at CityRooms had been very unpleasant, to the point where I'd suffered from short term depression. There had been a number of issues with the property that I'd rented for 12 months. These issues had ranged from smoking in the house, faulty kitchen appliances (unsafe to use), rude tenants and poor customer service from the Property Manager and Managing Director. During the 12 months that I'd stayed at the property, a number of tenants had passed though, on average one every three months. The tenants had stayed for a few months and caused havoc, such as smoking in the house and having late night parties during the working days of the week. I got the impression that the vetting procedure for screen tenants based on employment and previous tencacy were nonexistent.Numerous complaints about the issues caused by fellow tenants had been ignored the Property Manager (Giovanni) and Managing Director (Jorge) had ignored my emails and calls to the point in which I'd had to contact the PRS. My experience with comunnicationg with bar far the most unprofessional experience that I'd encountered, as he was rude and disprespectful during a call in which I'd managed to catch him on. Again similar to that of the Prooperty Manager, he'd ignored all previous emails. Calls and texts.Following the check out from the property I'd faced issues on receiving my deposit in full. CityRooms had falsely added a number of cleaning fees, aswell as making claim of gas and electricity over usage during the 12 months tenancy, as the entire house is collectively accountable for the gas and electricity over usage. Another point that was hidden in the contract had been the check-out charge of 50.00, which is not detailed in the contract of what this charge includes!I strongly will not recommend CityRoom to anyone that wishes to rent a property in London based on the service I'd received!

Rushpal · 17 April 2020

★★★★★ 1/5

Trustpilot

They are very bad

They are very bad, they will promise and even write formal documents and agreements and never abide by them. They will take your money and never return your right, theyll deduct money from you for anything even utilities you have already paid, not yours and without meter proof. They house people with others who are not safe to be housed with. When you leave they will agree to things and do not abide by, currently going through a small claims process due to the loss and money they owe me based on contract and formal departing contract agreement. They also never fix anything and will leave you in very bad states like water leaks that spoil your whole cupboard, ceiling falling down. They are just horrific, its so awful to see no moral standard of a company and it is solely on sales and money only! People want a home, they have no ethics at all. And after 6 months of trying even with owner and director, there was no outcome. Hence the claims court process for money owed not even the loss caused to me of things that occured.

Zainah · 15 April 2020

★★★★★ 1/5

Trustpilot

If we could give zero stars that would…

If we could give zero stars that would be our first choice !!! Please avoid this agency at all cost. My niece spent 6 months in a house shared with 5 boys when she was reassured there were also girls renting in the property, the property was cleaned once a month with hardly anyone showing up when there was an issue; but unfortunately that’s not the main reason for this review … two days before checking out the property and while she was on a short trip to Edinburgh all her belongings were removed from her room without her authorisation, they were taken to the main office in White City and when she went to collect she found all her belongings were messed up in the bag and her PC and rings removed from the bag.. actually I should say STOLEN from her bag. Nobody helped a nobody knew the person who did the checkout or simply they didn’t tell us. Let’s hope the police can do something about it !!!

Elisa · 29 February 2024

★★★★★ 1/5

Google

I would not recommend this agency unless you have literally no other option and even then I would suggest consider a hostel. I stayed in three different locations over the course of three years. The first place the blinds were broken and the floor was dirty when I entered. I called city rooms to inform them where they told me to log the issue online, after logging it no steps where taken to fix the issue and I was told not to worry as I move out in a couple of weeks. I then moved to the third location (please see the photos below) where the bathroom was covered in mould, the kitchen was full of spiders, cobwebs, and mouse droppings, there was a seagull baby on the roof meaning you couldn’t go out into the garden. When I informed cityrooms of these issues nothing was done, their cleaner threw out some of my items and when I informed them of this, reduced the price of my items to replace they still waited over six weeks to refund me. At one point for around half a month there was no lighting and they refused to replace the lights. The second place I went to with them, there were six people sharing a flat that should have been for 4 max, they left out wet clothes, didn’t clean the kitchen etc. In winter there was no heating I informed cityrooms of this and they didn’t fix it for four months. When they did finally send a unit winter was over and they delivered it to the wrong room accusing me of having it because they left it outside the door (I repeat 4 months later). Now you may be asking why I didn’t get in contact with city rooms? I called them on multiple occasions on my personal and desk phone, to which they rarely if ever picked up and when they did pick up they were rude, hung up or refused to acknowledge the issue. I left multiple emails, and use their reporting system to report issues to which were ignored half the time. The worse part Can it get worse you ask? Yes when I went to collect my deposit they tried to tell me that they were deducting around £200+ for cleaning and extra bills (cost of heating in winter, bare in mind I had no heating for winter). They said they sent me an email which I did not have, they tried to argue against my photographic evidence (they said I had damaged a chair - I had photos time and date stamped showing the chair was fixed when I left, they had clearly broken the chair). They refused to acknowledge faults - mould, incompetent property managers, noise complaints, property issues with photo evidence. My advice - honestly avoid this place like the plague, they will try to take your deposit and if you don’t argue they will succeed. They will ignore obvious issues and will deny faults. Go anywhere else literally anywhere else.

Nathan · 13 January 2020

★★★★★ 4/5

Trustpilot

Excellent service and attentiveness

Excellent service and attentiveness. Our agent Pau was very proactive at finding the flat my flat mate and I wanted. Definitely recommend this agency and agent!

Trevonne · 3 August 2021