Trusted Agent profile · London
★★★★★
1,792 reviews across 2 platforms
666-678 Garratt Lane, London, SW17 0NP
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in London, at 666-678 Garratt Lane, is rated 4.9 out of 5 across 1,792 reviews on two platforms, including 157 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotStuart has been most helpful in helping…
Stuart has been most helpful in helping us with our storage needs. Great communication and the unit itself is super safe and very clean! Would highly recommend 👍
Thank you for your awesome 5* review of the Brighton Store Samantha, it is our pleasure to look after you and your belongings.
5/5
TrustpilotCinch Newbury Top Notch
Really happy with the service at Cinch Newbury, the gents in the office really know their stuff! Had no clue what we needed when we went to visit, they helped us every step of the way and even recommended a unit that would save us money! Had all the packing stuff we needed to make everything smooth! Couldn't recommend them more. 5* all round!
Hi Tony,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotFantastic staff
Had to move my locker from one location to another, was helped by Fatima, she was extremely helpful and very friendly.
Hi Sam, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotWonderful Staff
I can’t recommend Cinch Letchworth enough. From start to finish, their staff have helped over and above their call of duty. Lauren in particular deserves special mention as I couldn’t have managed without her invaluable help. Heartfelt thanks to Becki as well for making the suggestions to steer things back in the right direction. In summary, great location, wonderful professional staffers and top notch storage units.
5/5
TrustpilotClinch a Cinch unit, you won’t be disappointed
Stuart was amazing to deal with from start to finish. very helpful, flexible and great communication. Goes above and beyond and exceeded expectations. Would use again.
Thank you for your awesome 5* review of the Brighton store Cassy. It was a pleasure to look after you and your family.
5/5
TrustpilotReally positive experience. Super helpful staff.
We have had a storage unit for two years now and have had a really good experience with cinch. The Brighton branch has been having some works done and access was limited for a while. I had to remove some heavy boxes and there was no trolley or lift availability. One of the staff, Ed went above and beyond and helped carry lots of really heavy boxes down the stairs and out to my vehicle. This was an absolute life saver as I simply wouldn’t have been able to have done this. Stuart also has always been super helpful whenever needed. We’ve had a really positive experience here and highly recommend them as a storage facility.
5/5
TrustpilotCinch Storage at Gillingham
Cinch Storage at Gillingham is great. Phil and Sam made us feel very welcome and explained everything excellently. Would definitely recommend
Hi Dan, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
GoogleI'd never used self storage before but the team here have made it super easy. They're friendly and good at helping identify what meets your needs at a good price. The facility itself also seems in good condition with a good selection of unit sizes.
5/5
TrustpilotMoving Home Again. From signing up with the friendly and…
From signing up with the friendly and very helpful staff my experience using Cinch storage was a joy. I have just had to move home for the 3rd time in 2 years due to unforeseen circumstances and was dreading it. By using Cinch I experienced a relaxed easier move than I could have expected and I was able to both move out and move in at my own pace.Excellent!
Hi Patrick, Thank you so much for your wonderful 5* review of our store and team!We really appreciate your business and hope to see you again soon. Sincerely, - The Cinch Self Storage Team
5/5
TrustpilotSafe storage helpful staff
Had to put all my stuff in storage due to having building work done. Popped in with the wife to talk to Jason to take a look around and see what size we would need. He was really helpful and gave us all the information we needed to know, anyway to cut a long story short 6 months on we are ready to vacate as our building work is finished, throughout the 6 months Jason and Matt have always been helpful. I never worried once about my stuff as security was brilliant if I needed to store anything else l wouldn’t hesitate to go back to these guys.
5/5
TrustpilotCouldn’t recommend more!
Nav at the Huntingdon branch is really helpful. I was really impressed with him when I got my first unit back in February and I enquired about downsizing and had a new contract and all my stuff moved within 8 hours and received a refund for my old unit. He’s very friendly and knowledgeable. He’s a credit to your business!
Hi Megan,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotGreat Customer Service
5/5
TrustpilotTop Quality
From start to finish, both Aaron and Jason were very friendly, professional and helpful. I have secured the lockup that is perfect for my needs and a very competitive rate. Good work guys
Thankyou for your brilliant 5* review Stuart. We always try to make storage as simple as possible.
5/5
TrustpilotExcellent, efficient, friendly service
I had to use storage during a particularly tough house move. Storing my belongings was a new and slightly daunting experience for me and I had no idea what to expect. However, the ladies in the office at Cinch were simply excellent and put my mind at rest very quickly, explaining how it all worked. My storage needs changed a few times, first expanding and then finally decreasing, but Lauren, Sally and Becky dealt with everything very promptly and efficiently. Aside from this, they were incredibly kind and supportive at a difficult time. This very human touch was an enormous help. If I ever need to use storage again I wouldn’t hesitate to use Cinch. I would recommend them to anyone. Thank you!
Thank you for an amazing 5* review Jilli. We are really pleased that we made storing with us easy.Best wishes,Sally, Lauren & Becky
5/5
TrustpilotI would like to take this time to…
I would like to take this time to praise and commend the Letchworth Cinch Self Storage. I’ve been having a bad couple of months due to a unforeseen incident and has turned my life upside down, but in this you find the small things that make the big things seem easier to deal with and that’s where two rays of sunshine have certainly done that for me. so again I would like to thank the letchworth store for assisting me and being so helpful.
Hi Warren, it has been a pleasure to help you in what has clearly been a difficult time.Thank you for leaving us such a lovely review.Best wishes,Sally, Lauren & Becky
5/5
TrustpilotSo helpful
Recently rented a storage unit with Cinch in Woking. They were so helpful even though I went in very vague about what I was after. Francesca couldn't do enough spending time showing me various units and dealing with my silly questions over several days. I would like to thank her and the team.
Thank you so much for your glowing 5-star review! We're thrilled to hear that our storage services met and exceeded your expectations, providing you with the convenience and peace of mind you deserve.
5/5
TrustpilotHad a great experience at the storage…
Had a great experience at the storage facility, Stuart was a pleasure to talk to and made it all run smoothly! Great communication too!! Thank you :)
Thank you for your 5* review of the Brighton store Ines, we hope to be of service to you again in the future.
5/5
TrustpilotRe : Cinch Leighton Buzzard
Jason was extremely helpful and accommodating - I would not hesitate to use him / Cinch Storage, LB again - Also the Unit was clean, dry and secure - Paul R , Bucks
Thanks Paul for your fantastic 5* review. We always aim to help and make storage as easy as possible.
5/5
TrustpilotHighly Recommend
I just want to shout out to Leanne and Nigel for showing me around and making it a lovely experience, everywhere was super clean and tidy and the price was really competitive, highly recommend!!!
5/5
TrustpilotClean, Safe and Easy!
Excellent service! The structure is clean, and all around there is high-level security. Francesca is amazing, and she helped us a lot during the moving day, making everything smooth, easy, and speedy. Highly recommended!
5/5
GoogleFrances was so helpful, friendly and polite. He explained everything to me and showed my movers where the unit was. He is a great asset to your company. Thanks for everything Frances.
1/5
TrustpilotJust had my monthly invoice sent to me…
Just had my monthly invoice sent to me and because I'd been in hospital and had a previous agreement with this company they feel they can ripp people off please seen enclosed they statement for January to March failing they have not put the payment they took in Jan and the hundred pounds they took in Feb has I let them know I was in hospital and on ssp
Hi Paul,We appreciate you taking the time to leave feedback about our store again. We're also very sorry to hear that you have not been int he best of health and wish you a speedy recovery. I have personally reviewed your account and spoken to the team, ensuring I have gathered all of the context before responding to your complaint. The team informed me that since late last year, they have worked with you several times to put a payment plan together, even waiving late fees to help accommodate your situation. Furthermore, the team even contacted you to let you know that they have found another storage location that may fit your needs better, but you insisted on staying with Cinch Self Storage. We would like to work with you and get this situation resolved, so we kindly ask that you please make contact with the store team by calling them. Our customers are our top priority and we will always go the extra mile to help them resolve any issues they may face. Sincerely, - The Cinch Self Storage Team
5/5
TrustpilotFatima was very helpful and kind
Fatima was very helpful and kind. I would definitely recommend Cinch Self Storage Enfield to anyone that needs storage that comes with excellent customer service.
5/5
GoogleBrilliant service, convenient locstion .Clean facility and friendly staff thank Robin and Francis
Hi Luke, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
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Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
