Trusted Agent profile · London

Cinch Self Storage London reviews

4.9

★★★★★ Excellent

1,792 reviews across 2 platforms

666-678 Garratt Lane, London, SW17 0NP

Part of Cinch Self Storage, see every office.

Cinch Self Storage's office in London, at 666-678 Garratt Lane, is rated 4.9 out of 5 across 1,792 reviews on two platforms, including 157 Google reviews rated 4.9.

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4.9 / 5

157

Reviews on Google

This office

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1,635

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I’ve been using the Leighton buzzard…

I’ve been using the Leighton buzzard branch for the last 6 months now using my storage unit for my business, Jason the manager has been unbelievably helpful, if I have units delivered when I’m not there he always takes them in for me , 5 starts for this branch and Jason the manager

Mitch · 17 February 2024

Agent replied · 12 June 2024

Hi Mitch,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team

5/5

Trustpilot

I've rented space at Cinch (previously…

I've rented space at Cinch (previously The Secure Store) for nearly 6 years now. In the last year things at Cinch have gone from strength to strength. I run my business from a secure unit where a key is stored safely in the office and delivery's are placed neatly inside ready for loading and collections. I can now have all of my parcels delivered directly to Cinch so have piece of mind that they are stored safely and means I can carry on with my every day business rather than waiting at home.A1 Service from all staff members, its a pleasure loading up for a days work. Always greeted with a smile, good morning or quick chat. Nothing is too much trouble. 5 Stars every time.Jon All 4 Floors Ltd

John · 13 May 2021

Agent replied · 12 June 2024

Hi John,Thank you for taking the time to leave us a great 5* review.We do try to be as helpful as we can and make storage as hassle free as possible.Your feed back is much appreciated.Best wishesCinch Storage

5/5

Google

Francis was extremely, helpful and efficient a pleasure to deal with

Darren · 1 October 2023

Agent replied · 26 August 2024

Hi Darren, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team

5/5

Trustpilot

Cinch are a fantastic storage facility…

Cinch are a fantastic storage facility for whatever you need. They have a range of unit sizes & are extremely secure. No-one can get in or out of the facility without entering a code number, which I really appreciated. I'm actually quite sad that I don't need the extra space any more! The staff are very helpful & are always on hand to sort out any problems or queries. Highly recommended.

Sue · 11 September 2022

Agent replied · 12 June 2024

Thankyou Sue for an amazing 5* review ! We will always do our best to be as helpful as we can.

5/5

Trustpilot

Anita has been really helpful…

Anita has been really helpful explaining how to use the pass code etc.... Very clean, spacious, and safe storage.

Jeffrey · 17 December 2024

5/5

Trustpilot

Excellent

Great value, clean storage. Frazer was amazing, patient, friendly, professional and so helpful in helping us choose the units that were right for us. Totally recommend!

Clare · 30 August 2024

5/5

Trustpilot

Great experience at Cinch Chippenham

I recently used Cinch Chippenham for storing some furniture and I couldn't be happier with my experience. Andrew the manager was friendly, helpful and made the entire process easy and stress-free. The rental process was straightforward and the price was competitive. The facility was incredibly clean and well-maintained and the range of units will suit many needs along with it being extremely secure. I would definitely recommend Cinch Chippenham to anyone in need of storage.

Mr · 12 August 2024

5/5

Trustpilot

Great service

Great service, both Jay and Matthew were really helpful and made the process really easy! Highly recommend cinch storage Leighton buzzard!

Chloe · 15 November 2024

5/5

Trustpilot

We initially rented a room at Cinch in…

We initially rented a room at Cinch in Chippenham, but upon delivery of our goods it was apparent it wasn’t going to fit as units had been pre built. Paul there was amazing and worked with us in finding a bigger room with no fuss or hassle at all. He made the experience so much better and took the hassle right out of it. We would definitely recommend using Cinch Storage in Chippenham.

Alex · 11 September 2024

5/5

Trustpilot

Really friendly and professional

Really friendly , and very helpful, I can not thank them enough , outstanding customer service Moving house can be one of the most stressful things in life , but with CINCH they made seem really stress free Massive thank you to Jason , and Aaron for looking after me

Tricia · 18 February 2023

5/5

Google

Amazing customer service and great pricing. Thank you Francis

Farooq · 31 October 2023

Agent replied · 26 August 2024

Hi Farooq, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team

5/5

Trustpilot

Great experience

Staff were extremely friendly and accommodating for my needs. Site was extremely accessible and clean.

Daniel · 22 May 2023

Agent replied · 12 June 2024

Hi Daniel, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team

5/5

Trustpilot

Flexible, Solution-Focused Storage from Friendly and Helpful People

We needed somewhere to store large items of furniture when selling the family home. Andy from Cinch has been brilliant. The answer to every question has been "yes" and the key word describing our experience has been "flexibility". If, when we move everything in, our chosen unit isn't quite big enough, they'll find us a bigger one or put some of the excess items into a smaller unit etc. Basically, they will find a solution. The team has been helpful, friendly, and very Covid-aware in these difficult times so thank you.

Chris · 2 March 2021

Agent replied · 12 June 2024

Chris, thank you so much for 5* review. We take real pride in providing a helpful and convenient service , so we are delighted with your feedback. Best Wishes,Cinch Storage

5/5

Google

I had a brilliant experience storing my belongings for a few weeks and then renting their big van to move it to my new house. The staff are all incredible friendly and helpful. We had a little misunderstanding about the van and they went out of their way to find a solution which was really appreciated. The prices were reasonable too so I'd definitely use them again! :)

Anika · 25 November 2024

5/5

Trustpilot

Stuart at Brighton is always super…

Stuart at Brighton is always super helpful!

MR · 13 December 2023

Agent replied · 12 June 2024

Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team

5/5

Trustpilot

So easy

So easy. The staff were great. Made the whole process easy considering my constantly changing timeliness.Big thanks to Stuart for sticking with me throughout

Andrew · 18 June 2022

Agent replied · 12 June 2024

Thank you for your awesome 5* review Andrew. It is our pleasure to look after you at the Brighton store.

5/5

Google

Very happy with my overall experience, I dealt with Dylan and Francis who were extremely helpful and accommodating. I would certainly recommend the Earlsfield storage facility.

Ranjeet · 20 August 2024

5/5

Google

We booked this storage mainly based on price. The whole process was easy. Special mention to Francis who was very helpful and friendly.

Marcos · 4 October 2024

5/5

Trustpilot

A self storage company that are a pleasure to deal with...

I've been extremely impressed by Cinch Self Storage in Bicester. I recently moved there from another storage company who were far more expensive and not nearly as professional. The place looks new and clean and the staff I dealt with (Andy & Nigel) were both helpful and friendly. They were even willing to stay open after closing time, when I was delayed with a car full of stuff. It's rare to find companies willing to go that extra mile!

Andy · 4 April 2021

Agent replied · 12 June 2024

Thank you for taking the time to give us this great 5* review.We do genuinely want to help our customers anyway we can and we are delighted that you are happy with our service.Best WishesCinch Storage

5/5

Trustpilot

A self storage company that are a pleasure to deal with...

I've been extremely impressed by Cinch Self Storage in Bicester. I recently moved there from another storage company who were far more expensive and not nearly as professional. The place looks new and clean and the staff I dealt with (Andy & Nigel) were both helpful and friendly. They were even willing to stay open after closing time, when I was delayed with a car full of stuff. It's rare to find companies willing to go that extra mile!

AB · 4 April 2021

Agent replied · 24 October 2024

Thank you for taking the time to give us this great 5* review.We do genuinely want to help our customers anyway we can and we are delighted that you are happy with our service.Best WishesCinch Storage

5/5

Trustpilot

Staff are friendly and very helpful

Staff are friendly and very helpful, especially Gosia.

MICHELLE · 3 November 2023

Agent replied · 12 June 2024

Hi Michelle,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team

5/5

Trustpilot

Cinch Storage Chippenham

Chris and his team are very professional. Friendly and very helpful, I was undecided in terms of my needs, and all sizes, prices and storage options were explained fully to me, and I was shown all the units, thus enabling me to make the most economical choice. I would highly recommend Cinch Storage to everyone for providing such an excellent service.W. Reid

Wendy · 27 May 2021

5/5

Trustpilot

Lauren at Letchworth

Lauren at Letchworth is always really helpful and nothing is ever too much trouble. A*

DP · 20 April 2023

Agent replied · 12 June 2024

Hi DP, Thank you so much for your review of our Letchworth store and team. We really appreciate you taking the time to give us feedback on our team and store! We hope to see you again soon! Sincerely, - The Cinch Self Storage Team

5/5

Trustpilot

Darren posses great customer skills

Darren posses great customer skills, he is non judgmental, always courteous, approachable and addresses customers by name. Has no problem building rapport when attending to customers.Really good at following up with the clients needs to ensure they are never left in the dark. Keep it up!Has the natural ability to understand and feel what customers are experiencing, as such is able to meet customers needs effectively. Elalio Silunyange

Elalio · 27 October 2022

Agent replied · 12 June 2024

Thanks for an amazing 5* review Elalio! We will always look for the best ways to help our customers.

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