Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe've just exchanged on the sale of our house with Chestertons and are so impressed with the expertise and dedication of Scott Abrahams and Will Robertson and team who led on our sale and negotiations. Fantastic service and a great result overall. Well done.
5/5
GoogleExcellent Customer Service Always from Marco Caimi at Chestertons’s.
Thank you, John! We're thrilled to hear you had an excellent experience with Marco. Our team is dedicated to providing top-notch service, and your feedback means a lot to us. We appreciate your support!
5/5
TrustpilotGreat property management
Risida manages my apartments at Chestertons currently. She is incredibly efficient, friendly and brilliant at giving me advice on issues relating the property and the tenants. She’s clearly very capable and hope she will stay as the property manager for my apartments for a very long time.
5/5
TrustpilotAmazing Service!
We have been working with Chestertons St Johns wood and honestly it's been nothing but a breath of fresh air! the transparency and the honesty sets them apart, especially Charlotte, she has been nothing but accommodating and comforting! I highly recommend them.
Thank you for this excellent review.
5/5
TrustpilotThank you Shakil for your reactivity…
Thank you Shakil for your reactivity and help.
Thank you for the 5 star review
5/5
TrustpilotMultiple change of sharer
Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.
Hi David,Thank you for your great review and we are glad to hear Fiona was so helpful and patient. If you need anything else, we would be happy to help.
5/5
GoogleFantastic experience with Chestertons buying my new place. - From the day I placed an offer to moving day, Guy Morgan from Chesterton's was highly involved throughout the journey and I rate him highly. - He found a good middle ground during the negotiations and managed the process extremely well. - Extremely responsive - would respond to emails immediately and 9/10 times would pick up my call (and if he didn't, he would email or call back). - Went out of his way to work with the broker and lawyer to make the deal happen within the stipulated time. - Was transparent throughout the process and would answer my many questions. Very pleased with Chestertons and I would strongly recommend them for any buyer!
Hi Rachana, Thank you for taking the team to leave this review. We're so pleased to hear about how efficient and helpful Guy has been throughout your buying process! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further assistance.
1/5
TrustpilotSpamming forever
It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead
Updated reply: Hi Barış, thank you for confirming your details. After looking into this further, we can see that you have now been added to our exclusion lists and should no longer receive further communications from us. You had previously been linked to a short let in 2023 and were registered as an applicant with us up until 13th April. This is why you would have received some emails last week. Original reply: Hi Baris, we're sorry to hear you are still receiving emails. In order for us to look into this, we have sent you a request via Trustpilot to confirm your email address. As soon as we receive this, we can check our systems to find out why you are still receiving communications from us and remove this where applicable.
1/5
GoogleIf you are looking to rent a property managed by Chesterstons, just don't. It is a very frustrating and exhausting experience. We are waiting for the repairs (broken appliances, leak in the bathroom, etc) to be performed for almost 3 weeks since we moved in but all we get is that they can't get the response from the landlady. So, they are basically just another layer to delay communication between tenants and landlords, which is already not popular for being quick in general. To be fair, they ordered gas engineers for boiler but only after more than a week of our trips to the office, countless calls and words about this being illegal to leave us without heating in the winter.
Hello Aidarbek, Thank you for your patience whilst we looked in to this matter. We deeply apologise and understand the frustration caused by the delays in repairs for your property. Please be assured that we are doing everything in our power to get in touch with your landlord about these issues. Despite this, the appropriate property manager should have been in touch by now to assist on resolving and getting repairs organised for you. Please do keep in touch with the team should you have any further queries, and they will be able to assist you further.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Thank you Bhavika for sharing your experience at Chestertons!
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
1/5
TrustpilotYou will have to beg to get your deposit back.
I have been trying to get my deposit back for over a month. My let agreement ended on Sept. 24th, and I have been since e-mailing and calling Chesterton's office to get an ETA on my deposit, and guess what? no answer at all. After days of consistently calling and e-mailing without answer, I published the first review here on TrustPilot, and "coincidentally" it was the same day that they deigned to answer one of our e-mails. After a few days, only to tell us that they were waiting for the landlord's reply. After a few more days went by and we didn't receive any updates, we had to contact the landlord directly to see if he had gotten back to the agency, only to find out that the landlord had no knowledge of such a message and it was because of our call that he was going to look into the pending matter. This was uncomfortably curious since Chestertons had said that they were "following up" on the pending approval with the landlord, this was a blunt lie. What's the point of having an agency, that's supposed to speed up matters and serve as a liaison between the landlord and the tenants, if such an agency is doing precisely the opposite? After WE obtained the landlord's approval, the agency now has spent more than a week to let us know if the payment has FINALLY been made, and, guess what?, again, we haven't received any type of contact or answer from Chestertons. It is outrageous the little progress that has been made on this topic for the past month, and it is entirely disrespectful the lack of communication that this agency has with its clients. We just want our money back so we can finally be done with such an awful company, but they are making it impossible. So, if you're looking for an agency, save yourself from multiple headaches, frustrations, and discomforts, and just go look with any other one in the London market, with which you won't have any troubles at all, since any agency will be better than this phony agency that likes to deceives its clients.Update (December 7): This team did get in touch with us with some poor excuse a few days ago and promised to get back to us "asap". Seems like one condition to work for Chestertons is to learn a whole new meaning of what "asap" means. Still waiting for our money back, 3 months have gone by and we will probably start the new year without getting our deposit back. Avoid this agency at all costs.
Hi Gia, thank you for providing us with your details so we could investigate this further for you. We can see that a member of our Property Management team has since been in touch via email to discuss the matter further. To confirm, we experienced some IT issues which limited our ability to process payments and we apologise for any inconvenience this has caused. Should you have any further queries, please do keep in touch with the team and they will be able to assist you further. Wishing you all the best!
5/5
TrustpilotI had an amazing experience with this…
I had an amazing experience with this Agency. (It was the only agency that helped me find a pet friendly flat).Fiona is an excellent lettings negotiator. She was very kind and helpful. Thank you so much for your help Fiona and Chestertons.
Thank you for taking the time to share your experience of using Chestertons.We are thrilled to have been able to assist you in finding a pet friendly home!Please do not hesitate to get in touch if you have any further queries.
5/5
GoogleWe approached Chestertons about selling our small house after our initial agent failed to get any offers. We had viewed a couple of potential houses with Dean and his approach was very open, honest and professional. Once we signed with them Dean and the team really got people through the door and created a huge interest in our place. So much so that when we got a buyer we had 4 offers on the table at a price neither we nor them had anticipated. I would definitely sell through them again.
5/5
GoogleWe’ve just sold our flat through Chestertons and I couldn’t rate them higher. Right from the start working with Scott whose approach and authenticity convinced us to list with them, through to working on an ongoing basis with Stuart who advised us through the ups and down (had to extend the lease) and chasing down solicitors. As much as the process of selling can be a stressful experience, working with Chestertons held our hands throughout. Would highly recommend them. Thanks Stuart and team.
5/5
GoogleNever thought I’d be writing a 5 star review for an estate agent, but Chestertons really deserve it. We were silly enough to go for a small agency first thinking it wouldn’t make a difference. After 10 months and zero offers on our flat we switched to Chestertons and got an offer on the first viewing. It took a bit of time to push it through, but Oliver and Scott were really good and we managed to sell the flat. Thank you!
5/5
GoogleMe and my husband are buying our home via Chestertons. We have been dealing with Scott and Guy. They are both great agents and helped us a lot during the process. We were in a chain, there had been lots of delays and complications from my buyer, but thanks to Scott and Guy, we avoided loosing our onward purchase! We are moving into our lovely home next week! Through out the process, they have been very helpful and patient. Most importantly, they are very knowledgeable. I only wish that we acted on their advice regarding how terrible my buyer's solicitor is, and we could have avoided delays!
5/5
GoogleEfficient and to the point - in a good way. Have always had a pretty horrible time with estate agents, but Guy Morgan and Scott were great helping me buy my flat. Communicated really well during the offer stage with clear feedback and helped me arrange a sale price quickly, and then Guy pushed everyone to stay on top of things and sorted out a couple of issues down the line. Very direct and efficient, I appreciated a no nonsense approach, especially after the amount of nonsense I'd heard from other agents. Would recommend.
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