Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience with Scott Abrahams and the Team at Chestertons. He was recommended to us through their Property Management team that also did a wonderful job managing our property for 10 years. Scott is professional, yet easy going and personable. Selling our property from overseas can be difficult at best, but Scott guided us with ease. He also helped make sure we had the best team by recommending a real estate solicitor that worked efficiently and effectively. Chesterton's really takes care of their clients. I would work with them again, and I'm referring all my friends and acquaintances.
Lauren · 21 November 2019
★★★★★ 5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Chris · 13 July 2023
Agent replied · 17 November 2023
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
★★★★★ 5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Victoria · 16 June 2022
Agent replied · 17 November 2023
Thanks for the 5 star review!
★★★★★ 5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Ilker · 25 November 2022
Agent replied · 17 November 2023
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
★★★★★ 5/5
GoogleComfortably writing this review from my new home 🥰 Julia has been a dream to work with! The whole process has been very smooth and stress free (compared to previous experience) The whole team is of a problem solving mindset and I couldn’t be more grateful for this. …
Aissata · 24 January 2024
★★★★★ 5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
Joel · 24 November 2022
Agent replied · 17 November 2023
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 6 February 2025
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 2/5
TrustpilotAppalling customer service
Renting out a flat through them. Pros - they offer a comprehensive service, found tenants quickly and replied to messages promptly.Cons - terrible customer service. Alina was condescending, brusque and incapable of giving a straight answer. So unpleasant and frustrating having to deal with her that once the current tenants contract is up I will find another letting agent. If they’re this rude to me, the person paying them commission, I worry about how polite they are to the tenants.
Gen · 11 October 2019
★★★★★ 1/5
GoogleI’ve been trying to arrange a viewing for 3 weeks. Total waste of time, I’ve emailed and called several times, with staff telling me they’ll call me back and never hearing anything back.
At some point I managed to get hold of someone and arranged a viewing for a certain time, i was told i’ll get receive a confirmation with the address. Nothing was received, called back on the agreed viewing day and it turns out the agent didn’t even book it in.
I’m done wasting my time and won’t be considering any flats sold by chestersons
Abdullah · 20 November 2022
Agent replied · 20 November 2023
Hi Abdullah, we're very sorry to hear of your experience in dealing with the office. All feedback is well received and we're keen to look in to this to ensure such an experience doesn’t happen again. If you could email us your details to social@chestertons.com, we will be able to check our records and speak with you directly on this matter. We look forward to hearing from you.
★★★★★ 1/5
GoogleDeplorable service and etiquette. Had been a tenant for over a year now. Advised landlord to increase rent even though landlord reluctant to do so. Without notice inserts rent increase as an additional clause so as to avoid objection from tenants when extending term. Silent on the existence of such a new clause when signing. Erroneously accuses tenants of rent arrears and unapologetic thereafter. Recently received another email wrongly claiming my tenancy to terminate in a week, half a year earlier than the tenancy stated date. Never answers the phone, replies to emails weeks after. You would be pressed to find an agent with such poor business conduct and unhelpful staff in London.
Hadrian · 20 November 2022
Agent replied · 20 November 2023
Hi Hadrian, thank you for flagging this. We are aware that you have since spoken to our Islington Lettings Manager, David, who would like to convey his apologies again for any inconvenience caused. The email you received was sent in error and we are investigating the cause of this with our upmost priority. If you have any further questions, please do not hesitate to get in touch and we'll be happy to help. Best wishes!
★★★★★ 5/5
GoogleFantastic experience with Chestertons buying my new place.
- From the day I placed an offer to moving day, Guy Morgan from Chesterton's was highly involved throughout the journey and I rate him highly.
- He found a good middle ground during the negotiations and managed the process extremely well.
- Extremely responsive - would respond to emails immediately and 9/10 times would pick up my call (and if he didn't, he would email or call back).
- Went out of his way to work with the broker and lawyer to make the deal happen within the stipulated time.
- Was transparent throughout the process and would answer my many questions.
Very pleased with Chestertons and I would strongly recommend them for any buyer!
Rachana · 20 November 2022
Agent replied · 20 November 2023
Hi Rachana,
Thank you for taking the team to leave this review. We're so pleased to hear about how efficient and helpful Guy has been throughout your buying process! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Martha · 23 September 2023
Agent replied · 17 November 2023
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
★★★★★ 5/5
TrustpilotChestertons South West Lettings, Zoe
Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!
Natalia · 19 August 2021
Agent replied · 17 November 2023
Thank you for sharing!
★★★★★ 1/5
TrustpilotPoor management
Don't expect anything to happen until you have chased numerous times by both email and phone and been passed around nearly every member of the team to find someone competent enough to deal with your simple query. It has taken over 8 weeks to process the return of our deposit, first because of incorrect deductions applied and second because of the incredibly slow and poor management of matters. Avoid if you can, although sadly I think this is probably a pervasive problem in London's rotten property market.
Katherine · 1 November 2022
Agent replied · 17 November 2023
Hi Katherine, Thank you so much for leaving this review, we are very sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we can investigate further.Updated reply:Hi Katherine, we hope you're well. We're just following up on the above review as we've only just received notification from Trustpilot that you have provided your details. After checking our system, we can see that your deposit was released last month. Apologies for any delays and inconvenience this may have caused but we're happy to see this is now resolved. Wishing you all the best!
★★★★★ 1/5
TrustpilotNo deposit return after over 2 months
The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.
Isabel · 1 November 2022
Agent replied · 17 November 2023
Hi Isabel, thank you for providing us with further details so we could investiagte this further. Please be assured we take your comments very seriously. We are sorry about any delays you have experienced from Chestertons’ side and apologise for any inconvenience this has caused you.Having spoken with the property management team who have been handling the matter, I trust you have now received a direct update from a member of the team and the issue is being resolved for you, without any further delays. Should you have any further queries, please let the team know and they will be happy to assist. Wishing you all the best!
★★★★★ 5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Shuhan · 12 May 2022
Agent replied · 17 November 2023
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Lord · 18 July 2023
Agent replied · 6 February 2025
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Zuri · 4 October 2023
Agent replied · 17 November 2023
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.
GD · 25 October 2022
Agent replied · 17 November 2023
Hello, thanks so much for your feedback. We are very sorry to hear how dissatisfied you are and would like to investigate as quickly as possible. In order to do so, we just need some more details from you please respond tothe Information Request which will follow shortly. Rest assured, as soon as we have this information we’ll endeavour to find a solution.----Update:Hi GD, thanks again for leaving this review - we take client dissatisfaction very seriously and are keen to investigate. Since our previous correspondence, we still haven’t received the details we require in order to escalate your complaint. If you would still like us to look into this please respond to the Information Request we sent a week ago. Best wishes, Alf
★★★★★ 1/5
TrustpilotTerrible experience with Chestertons Fulham…
Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.
Antonio · 21 October 2022
Agent replied · 17 November 2023
Hello, we are sorry to hear you are not happy with your experience. In order for us to investigate this internally please can you provide us with some additional information. You should receive an email shortly from Trustpilot requesting this. Thank you
★★★★★ 5/5
TrustpilotGood agency
Chesterton was quick with the paperwork and any questions/problems were sorted out smoothly. Stav Nicola who was my agent is very helpful and attentive. Highly recommend if you are looking to rent a flat in London through an agency.
Viet · 12 November 2021
Agent replied · 17 November 2023
We are pleased to hear of your positive experience with Chestertons. Thank you for sharing.
★★★★★ 1/5
GoogleTerrible service from Catherine Whaley and her colleagues. Not clear what they’re actually doing besides totally ignoring tenants.
Tweedle · 22 July 2026
★★★★★ 5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Giuseppe · 24 May 2024
Agent replied · 19 June 2024
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
★★★★★ 5/5
TrustpilotTamara Price is amazing!
Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!
Piper · 2 September 2023
Agent replied · 17 November 2023
Hi Piper, congratulations on your new home! We'll make sure to pass your compliments on to Tamara, she'll be delighted to hear it. Should you need any assistance in the future, please feel free to reach out to the team. Wishing you all the best!
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