Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGem and his team have come up trumps…
Gem and his team have come up trumps once again with great tenants.
Hi Steve,Thank you for taking the time to write a great review. We are so glad you were pleased with Gem and his team.We appreciate the support.Chestertons
4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotJuliette Dartois was great
Juliette Dartois was great. Very effective and personable.
Hi Altaf, thank you for taking the time to write a review. We are so glad Juliette was effective and personable. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotExperience with Chestertons has been…
Experience with Chestertons has been great so far! My agent Tamara Price has been most facilitative and prompt in assisting my hunt for a property.
Hi Kass, thanks for taking the time to leave a review, Tamara will be happy to hear this. Wishing you all the best in your property search!
5/5
TrustpilotRefreshing to have such a positive…
Refreshing to have such a positive experience with estate agents, working with Ronan and his team was genuinely enjoyable. They went above and beyond to support us at every step of the rental process and I couldn't speak more highly of them.
Thank you for your review Christy. We are pleased to hear of your positive experience.
5/5
TrustpilotFind a flat that I like
Find a flat that I like. Bradley is very helpful, quick and attentive. I got the offer accepted by the landlord within a couple hours. He also helped me to find an affordable internet service. Though, their preference checking system can be quite lengthy.
Thank you for the five stars! We have shared your kind words with Bradley and his manager. Have a great day
1/5
TrustpilotHello everybody
Hello everybody, please please please don’t rent out your house with Chestertons because you’re never get back your deposit taking away from you and try to not give it back to you. I have wait for my deposit now two months and nothing. They don’t want to give me back all of the deposit putting on me lots of damage. My house was in very very good condition and they only keep you waiting for your own money, so please listen to me don’t give them to rent out your flat and there is one person who promising every day she gonna call Bart she don’t do that her name is shruthi I never in my life have seen such a liar. There are please please please don’t rent out your flat with them.
Hi Eva,Thank you for taking the time to leave this review, we take client dissatisfaction very seriously. Please do respond to our request for more information so we can investigate this matter further.
5/5
TrustpilotBrilliant customer service
Brilliant customer service, I had a very important problem that needed solving and Sidney was on the case immediately and his communication was swift and excellent throughout. Thanks too to Michael for his help. That's a great team you have.
Thank you for leaving your review Greg!
5/5
TrustpilotExceptional service from all
Henry Malone was our first point of contact, he was very helpful and knowledgeable. Then Sarah Heavens-Lang took over and she found us a buyer. Our flat was a complex sale, but Sarah was professional, loyal and empathetic. Even when she was furloughed we kept in touch. She was amazing. Amy Reynolds then took over the final part of the sale due to COVID-19, and despite all of the complications the flat was sold. Amy, Matthew, Henry, Sarah and all of the team were outstanding at the Chestertons Sheen branch. Thank you all so very much.
5/5
TrustpilotGreat Service
Ian Barrett and Sara Gawith have been consistently helpful, concise and determined in supporting our sale of a Victorian Town House in Earls Court. It has been a protracted sale due to a tenant eviction and title complexities. They have been invariably prompt, polite and motivated to pass on information from the buyer as it has evolved
Hi Dick, thank you for the great review and sharing your experience with Ian and Sara. We are so glad they have been prompt and polite when passing on information from the buyer! We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotNishaad is your guy!
Looking for a home can be stressful, but Nishaad made that easy. He was patient and prompt in answering all questions, leaving me feeling more than content with my decision. His positive energy and helpfulness made the paperwork a breeze.
Thank you for the 5 stars!
5/5
TrustpilotJoyce Pau is an excellent property…
Joyce Pau is an excellent property manager. Always caring and helpful, patiently sorts out any issues with the flat that arise.
This is great to hear Maria, thank you for taking the time to leave a review. Should you need anything else, please reach out to Joyce and the team!
4/5
TrustpilotNishaad was able to show me lot of…
Nishaad was able to show me lot of options within the price range I was looking for. It was easy and efficient process as he took care of all the details. Moreover he replies at any time of the day.
Thank you for your review!
5/5
TrustpilotExcellence Personified
Ed and Tushar were both brilliant, firstly in securing a property that exactly matched our requirements that hadn’t even been listed. Secondly making the entire process as straightforward as possible. Monika was ace on assisting us with set up. Top team.
Thank you for sharing! We are pleased to hear of your positive experience with Chestertons.
5/5
TrustpilotHugo has been a pleasure to deal with
Hugo has been a pleasure to deal with, he is very attentive and has always gone above and beyond when letting our apartment out. I would always recommend Chesterton's, and Hugo specifically to anybody looking to let their properties.
Thank you for your review George! We are so pleased to hear this.
5/5
TrustpilotTo find a place in a hush
During our journey looking for a new place to live, Martins was very willing to help us.
Hi Rafael, thank you for your review and we're happy to read that Martins assisted you during your property search. Wishing you all the best!
5/5
TrustpilotJoyce Pau is an excellent property…
Joyce Pau is an excellent property manager . She responds quickly to emails and sorts any issues out tenants report quickly
Hi Katherin, thank you for your feedback. We're happy to hear that Joyce has been quick to respond where needed. Should you need anything else, please let us know.
5/5
TrustpilotVery very happy
Firstly the company; I called in between Christmas and New year when most companies are dead to the world, however Chestersons had someone manning the phones to at least take a message and get it allocated to the right person for their attention as soon as they came back from holiday. Which put us in touch with Delphine who was extremely helpful, knowledgeable and efficient in dealing with our rental search. My wife and I were very pleased with everything she did for us.
Morning Jason, thank you for taking the time to leave this review! Christmas is always a difficult time to get in touch with some companies but at Chestertons we always have avenues for people to get in touch. We're happy to hear Delphine assisted you with your rental search and will pass on your compliments to her. Best wishes for 2023!
5/5
TrustpilotGreat Experience
We worked with Charlie while renting our first apartment in London. He was incredibly helpful, very fast to return our queries and followed up our application very closely. It was a pleasure to work with Charlie . Thank you!
Thank you for your review! We are so pleased to hear this.
5/5
TrustpilotSupport
I contacted Tamara about a property, she helped me work on my offer, which was then accepted. Throughout the whole renting process, Tamara has been there to help me and to give me advice and support.
Thank you for your review Ana!
5/5
TrustpilotGreat service from Gary and Tamara
Great service from Gary, Tamara and team at the Battersea and Clapham office. Let flat efficiently without a void, funds transferred promptly and last but not least, the advertising board was removed promptly after the new tenant moved in.
Thank you for sharing your experience with us at Chestertons!
5/5
TrustpilotGreat agency!
Aki is really professional - and brings a sense of humor to his job which is always refreshing! I have a number of properties which he has helped find excellent tenants for and would undoubtedly use him again.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotGood experience
I was looking for a house and had several viewings with Juliette, very pleasant and professional young lady. The communication was always easy and fast. She adjusted to my working hours and scheduled some viewings on her days off. She was attentive and efficient. Will definitely use this agency in future and Juliette in particular.
Hi Alevtina, what a great review for Juliette! Thank you for sharing your experience with her and please do reach out again in the future if you need help with any property searches.
5/5
GoogleWe've just exchanged on the sale of our house with Chestertons and are so impressed with the expertise and dedication of Scott Abrahams and Will Robertson and team who led on our sale and negotiations. Fantastic service and a great result overall. Well done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
