Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotDawn at Chestertons was brilliant
Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!
Thank you for taking the time to review your experience - so glad to hear how wonderful Dawn was!
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotThe rental process in Chestertons is perfect
The rental process in Chestertons is excellent and everything goes smoothly. Of course, I would like to thank Katherine Ma, who recommended many suitable listings and was very patient in answering our questions. We are grateful for her time and dedication.
1/5
TrustpilotDO NOT TRUST THEM!!!
This agency is the worst, do not trust them!!! We dealt with a woman called Abigail Gould in the South Quays branch. Her communication with us was poor, she was unprofessional & did not explain anything clearly unless we asked questions. We arranged a time with her to view the property, and when she turned up, she herself said “I’ve never been to this property, I don’t actually know what it’s like.” That was the first red flag, but we proceeded to view the property, as we was taking a look around, she mentioned there was another offer for the property but it wasn’t confirmed and she’d let us know later that evening. We asked her about the holding deposit, and there was miscommunication with how much it was etc.. nothing was explained clearly. When she did send us the link to pay the holding deposit. We felt rushed and the whole thing seemed dodgy. We did not pay the deposit straight away, so she decided to offer us a zero deposit scheme as apparently the landlord allowed this, however after telling us this she said there was another offer from someone else who “earned more” which we thought was quite rude. But funnily enough, the guy didn’t come through according to her. She then said the property was ours, but to be quick as there was someone else viewing the flat later on. I turned down her offer, and said we’d found another place, to which she blocked me on WhatsApp. These people are just out to take your money, they rush you and make out they have so many viewings so you give them the money. CHESTERTONS IS A DODGY AGENCY DO NOT TRUST THEM!!!
2/5
GoogleGood service until completion - then I was given keys which do not work for the flat I purchased + I discovered incorrect items on the listing and contents form after moving in, which I reported to them and received no reply about the matter (cost over £1,000 to rectify). They have a ludicrous policy of not allowing viewings until exchange after an offer is accepted which allows this sort of abuse to take place. Be warned!
5/5
GoogleWe have bought and sold a few houses now in London and we have used an array of agents as per many, and I can honestly say that Chestertons (we dealt with Oli De Wan) were first rate and have really stood out from the crowd. We went joint agency given experiences elsewhere and didn't want to put our eggs on one basket, next time I won't bother and I'll come straight here. They were realistic around price at the outset which is the key element for me, we weren't given some silly figure like so many do, there was a 'strategy' for selling the house which amounted to far more than the standard 'bring everyone round' tactic and the levels of communication were spot on, a weekly call and so on. And when everything was agreed they push and push hard to get it over the line. Thoroughly impressed, I don't write many reviews but this one is well deserved.
5/5
GoogleChestertons did a fantastic job in selling my flat. They sold it for full asking price where other agents could not. During the period before a sale was agreed, the viewings were well organised and good constructive feedback was always provided. Once the sale was agreed, the agent (Will) did a great job with following up with the solicitors as well as with myself and the buyer and actively chased up lose ends to see the sale through to completion. All done during a very stressful and uncertain time. Big thank you to Will, Scott and the team. When looking to buy/sell in the future I will definitely consider Chestertons before their competitors.
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
GoogleWe had a very pleasant, professional and slick experience with chestertons, in particularly, Will. We switched agents after no success for 3 months being on the market. Will found us a buyer and an offer at asking price within a week of the switch to chestertons. His management of the sale was second to none. We would highly recommend Will as an agent for selling your property.
5/5
TrustpilotRichard Parkin - Chesterton's deliver again!
It has been a pleasure to deal with an effective and proactive property manager, who has excellent communication skills. Richard Parkin gets the job done and delivers an excellent service. He is a credit to both the team and to Chesterton's as a property service provider.
Hi Tom, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleJoanna Wojciechowska was extremely helpful in helping me find a great short term let. She was reliable, solution oriented, and professional. I look forward to working with her again for my next property.
Hi Juliette, Thank you for taking the time to leave this great review about Joanna! We look forward to hearing from you again.
5/5
Trustpilot5* - Highly Recommend!
With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!
What wonderful feedback! We thank you for taking the time to write a review.
5/5
TrustpilotGood experience so far!
Zoe has been great in organising our recent rental deal. Very friendly and helpful, and quick to respond on the phone. We are only at the very first stages of the contract but have been very happy with our experience with Chesterton’s so far.
Thank you for taking the time to post a review. It is great to hear that you are happy with the service provided so far, and endeavour to ensure this continues.All the best.
4/5
TrustpilotGreat service from Joyce
Joyce has been really helpful with managing our property and tending to the needs of our tenants.She is an asset to Chesterton.
Thank you for your feedback Joanne! We'll make sure to pass your compliments on to Joyce and the rest of the team.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
5/5
TrustpilotExcellent services and great lettings team
The whole lettings team were fantastic, from start to finish. They guided me through the whole process keeping me informed throughout. I’d like to say a special thank you to Karen, Elliott and Rachele for all their help and advice. I would highly recommend Chestertons.
Thank you for the 5* review - this has been shared with Karen, Elliot and Rachele.Have a great day!
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotGiorgio was fantastic to deal with
Giorgio was fantastic to deal with. Always available for quick call on questions and helped me navigate the process of securing a house really easily. He even met us on his day off (a Sunday) to give us the keys. Would highly recommend him
Giorgio was very pleased to receive this feedback!Thank you.
5/5
TrustpilotExcellent service
Juliette is very professional and proactive very impressed.
Thank you for your review! We are so pleased to hear.
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