Trusted Agent profile · London
★★★★★
2,795 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,795 reviews on two platforms, including 582 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Chestertons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
5/5
TrustpilotWe started a new tenancy with JP
We started a new tenancy with JP. We received very good service , making our move a smooth process from start to finish. Suzan Sahil was consistently helpful throughout and very prompt with all emails and concerns.Would highly recommend!
Thank you for sharing Sophie! We're so pleased to hear this.
1/5
GoogleThe behaviour of this estate agent and the landlords they represent made me leave London after only two years. I know our housing market is broken, but that doesn't excuse the shameless chasing of rent rises and profiteering for the sake of 'the market rate'. In the end, this simply chases people out the buildings that we renters dare to call our homes. Sadly, to landlords and estate agents, those buildings are simply financial assets to be squeezed for more and more revenue.
Hi Luke, we're sorry to see you have left this rating. We recognise that economic volatility; the impact of rising prices, rising inflation and interest rates have had on many. Buyers, sellers, landlords and tenants are all under increasing pressure and we will continue to provide expert and in-depth market knowledge to our clients. We wish you all the best for the future.
5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
5/5
TrustpilotMy agent
My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy
Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotRichie has been very helpful and…
Richie has been very helpful and reliable, and very nice to deal with:)
Hi Carmen, thank you for the positive feedback. We are so glad Richie was helpful and reliable. We appreciate the support and wish you all the best.
5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
5/5
TrustpilotJoyce Pau has been helpful & service…
Joyce Pau has been helpful & service oriented when I have had questions on my apartment. Am living stateside so am not close to London but feel like the management is in good hands.
Thank you Justin, we're only a phone call or email away if you need anything else!
5/5
GoogleHad a nice and smooth experience working with Alhad to rent our new flat! Great vibes, easy communication, couldn't have been better!
Thank you, Katherine! We're thrilled to hear you had a smooth experience with Alhad. Providing great communication and vibes is what we strive for, and it's wonderful to know we met your expectations. Enjoy your new flat!
5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
1/5
TrustpilotTerrible Property Management Service
Chesterton's management division is extremely slow, lackluster in its approach, and inefficient to say the least. They simply want to collect their management fees, however, when it comes to servicing the client they respond when it suits them and often by different individuals within the firm that are not up to speed with the matter at hand.I have unpaid rent and they are doing very little to resolve the matter. Furthermore, they take an extremely long time to respond thereby causing a delay in resolving any issues that need to be addressed for my rent to be paid.They lack professionalism and are purely focused on revenue as opposed to servicing their clients. If you want peace of mind and smooth and efficient service as a landlord, choose another company.
Hi Avinash, we're sorry to see you left this review and are aware you have since been in touch with Michael from our Property Management team to discuss this further. We're working hard to recover the unpaid rent and hope to resolve this as quickly as possible for you. If you need to reach out in the meantime, please do let us know.
5/5
TrustpilotA genuinely great company
Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.
Hi there,Thank you for taking the time to leave this great review. We're so pleased to hear how Abbi and Corey were able to find you the perfect property and provide a seamless service! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.
5/5
TrustpilotWe had been looking for a property for…
We had been looking for a property for quite some time and were sadly unsuccessful until we enquired with Chestertons. We were helped by Tamara Price all the way through the process which turned out to be very quick and professional and we finally have our new place secured.
Thank you for sharing Liam!
5/5
TrustpilotGood experience
Juliette was great to work with and did a good job of managing the letting process. Would highly recommend her.
Hi RG, thank you for sharing your experience with Juliette. We are so glad she did a good job of managing the letting process. We appreciate the review and are always here to help.
5/5
GoogleBrilliant experience renting with Chestertons. A particular shout out goes to Simon Karajian, who was excellent from start to finish. He went out of his way to help us out of a tight spot, was very responsive and was generally a notch above all the other agents we had been in touch with during our search. Thanks Simon!PositiveResponsiveness
Hello Tom, Thank you for this amazing feedback. We have passed your comments on to Simon who would like to thank you for your kind words and relay that it was a pleasure assisting you during your rental. Should you need anything further from us, please do get in touch. Wishing you all the best!
5/5
GoogleWe arrived in London a few days ago and Aylin organized everything for us and even made sure that we were picked up from the tube with our big suitcases and taken to the apartment. That was incredibly nice! Thanks!
5/5
TrustpilotJuilette Dartois
Juilette DartoisJuilette has been nothing short of incredible in helping us to secure and move in to the property. She tends to any requests, needs or questions we have quickly, and makes everything so easy and convenient for us, whilst understanding our point of view and helps to find a solution everyone is happy with. She’s fun and great to interact with - I can’t recommend her enough!
Hi Aimee, thank you for sharing your experience with Juliette. It's amazing to hear that she helped you secure a new home and was fun to work with. Wishing you all the best!
5/5
TrustpilotDawn was wonderful to deal with
Dawn was wonderful to deal with. She was handling the renting of our property in Belgravia. Very professional, friendly and knowledgeable. Matched us up perfectly with a wonderful tenant who she personally vetted. Absolute invaluable asset to Chestertons. Ask for Dawn!!
Hi Yuri, thanks for your feedback, it's amazing to hear that Dawn assisted you in finding the perfect tenant! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best!
5/5
Trustpilotthankyou.
Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.
What wonderful feedback. We are delighted to hear that Niema made the experience so smooth for you. Thank you!
5/5
TrustpilotGreat renting experience
Lily was friendly, responsible and helpful. She was there to answer every question we had for the property, and she tracked our progress in the application to make sure that we would move in the property smoothly. We are very pleased to have her as our agent.
Thank you for your feedback Jessica, we are so pleased to hear what a great experience you had with Lily!
4/5
GoogleChestertons is a well oiled machine. Things happen fast and communication is good. Exactly what you want from an estate agency.
Thank you for your positive feedback, Simone! We're thrilled to hear that you appreciate our efficiency and communication. Our team works hard to provide a seamless experience, and your support means a lot to us. We look forward to assisting you again in the future!
5/5
TrustpilotSpeedy, effective letting
A really speedy turnaround from the Chestertons team especially Rebecca and Tamara. From meeting Rebecca on a Thursday, my flat was launched and four offers on the table in the space of 36 hours. A painfree and seamless process since the tenants have been confirmed. Would definitely recommend.
Thank you for the wonderful review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
