Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBeen dealing with Chestertons for many…
Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority
Your_name · 28 June 2024
Agent replied · 24 August 2024
Hi there, we're sorry to see you have left this review. We would really like to look into this further, however, Trustpilot isn't allowing us to request more information via their request link. If you would like us to look into this, please email us at social@chestertons.co.uk and we will be happy to assist.
★★★★★ 5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Lara · 13 July 2024
Agent replied · 6 February 2025
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
GoogleI’ve seen Chestertons from both a seller and a tenant perspective.
When trying to sell they massively undervalued my flat having compared it to …
Book · 13 February 2026
Agent replied · 13 April 2026
We appreciate your feedback and are sorry to hear about your experience. We strive to provide accurate valuations and quality service. Your insights are important to us and we would welcome an opportunity to discuss this with you. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Jack · 29 July 2024
Agent replied · 6 February 2025
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotThank you Chesterton’s
My experience with Chesterton’s has just been flawless. They helped me secure the apartment I liked at the best possible tenancy conditions, always being at hand for support and further clarifications in finalizing the letting process, all of that while I was away from the UK. I would like to thank in particular Luana Fiore and Rafael Alves.
Edo · 9 November 2021
Agent replied · 17 November 2023
Thank you for reviewing your experience with Chestertons - we hope you are happy in your new home!
★★★★★ 5/5
TrustpilotMark has been unfailingly helpful in a…
Mark has been unfailingly helpful in a year when I have had to ask for more assistance than usual. And when he has been away from his desk his colleagues have given speedy, friendly and exemplary help. Strongly recommended.
Francis · 12 October 2023
Agent replied · 17 November 2023
Thank you very much for the recommendation
★★★★★ 1/5
TrustpilotI have and am having one of the worst…
I have and am having one of the worst experiences letting from Chestertons. There have been three instances already where the agent has mis-sold on commitments when we view the property and then what we finally agreed on. They even threaten to forfeit the holding deposit if we do not move forward, which I do not know if its legal before signing the agreement, whether they can forfeit or no. But they just bully the tenants. All this has happened even before the tenancy has begun and I do not know what all I have to face with them once we actually are using the property and reach out to them if there are any problems.Also, there is literally no escalation that I have realized. I have tried to request to speak to someone senior but the agent has just denied. They even denied to meet in person in the office. As a suggestion, I would recommend you to not work with this agency in the first place. However, if that is not an option and you really like the property, I would recommend you to really get everything clarified everything. I would not recommend you to trust their word or any other verbal promise on the call. They just go back on their word very easily and it has happened thrice with me already now.
Pranav · 15 March 2024
Agent replied · 24 March 2024
Hi there, we're sorry to see you have left this rating and thank you for providing further details so we could look into this for you. We are aware that this has since been solved amicably with the tenant. If you wish to discuss anything further, we'll be more than happy to help.
★★★★★ 5/5
TrustpilotI worked with Isabella Thompson and she…
I worked with Isabella Thompson and she was great! Very helpful and really good response times. It made the whole process a lot less stressful and my friend and I felt well supported.
Pallavi · 23 February 2024
Agent replied · 21 March 2024
Hi Pallavi, we're happy to hear that Isabella was on hand to guide you through the process. If you need anything in the future, please do not hesitate to get in touch. Wishing you all the best!
★★★★★ 5/5
TrustpilotI would highly recommend James…
I would highly recommend James Pembleton.Also,the service we had from Suzan was exceptional.All queries were dealt with quickly and very professionally.Furthur to say Suzan went the extra mile in ensuring everything went smoothly.Thank you Suzan and the team.
Ks · 3 November 2023
Agent replied · 6 February 2025
Dear KS,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotThank you so much Leusa for your help…
Thank you so much Leusa for your help in finding me a apartment in the area which I was aiming for. Your approach was professional, friendly with a polite tone. I appreciate all your help. Thank you so much.
Sachin · 10 October 2023
Agent replied · 17 November 2023
Congratulations on your new home Sachin, wishing you all the best from Leusa and the rest of the Westminster team!
★★★★★ 5/5
TrustpilotKatherine
Katherine was so clear, efficient and got us a good deal. Not many agents around like her.
Shehla · 25 November 2024
Agent replied · 22 December 2024
Hi Shehla, thank you for the great review. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotExcellent service!
Worked with Rosie to rent a wonderful home. She understood our requirements and preferences from the get go and we were really happy with her patience, responsiveness, and dedication throughout the entire process! We would highly recommend her work.
Nishitha · 5 October 2023
Agent replied · 17 November 2023
Congratulations on your new home Nishitha! If you need any further advice, please do not hesitate to let us know. Wishing you all the best!
★★★★★ 5/5
TrustpilotThank you Delphine!
Thank you Delphine!It was a pleasure working with you on our project. The family are so happy with the new apartmentYour hard work and professionalism made this happen! It was a tricky transaction with lots of paperwork needing to be completed in a short space of time and we couldn't have done it without you!
Chesterfieldhill · 24 March 2022
Agent replied · 17 November 2023
Thank you for sharing your experience with Delphine from Chestertons. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotThanks to Shakil from Chestertons
Thanks to Shakil for his good support. I had problems with the windows and it is so hard to find companies to do this work, but Shakil persisted. Thanks also for the always good and fast communication.
Benjamin · 19 November 2023
Agent replied · 25 November 2023
Hi Benjamin, we're happy to hear Shakil has been a good support and helped you with your window issue. If you need anything else, please do not hesitate to contact us.
★★★★★ 5/5
GoogleGreat experience with Mariama, who was brilliant organising everything for major works here to solve our damp issue. Super on it, responsive, quick.
Niklas · 10 October 2026
★★★★★ 5/5
TrustpilotJuliette has been great during my…
Juliette has been great during my rental search and the whole process was smooth! Would highly recommend Chestertons and Juliette for Lettings !!
Ms · 20 August 2024
Agent replied · 24 August 2024
Hi Ms Jefferies, thank you for taking the time to write a great review. We are so glad Juliette made the whole process smooth. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotChristie and the Chestertons team are…
Christie and the Chestertons team are efficient, diligent and highly recommended!
Benno · 28 May 2026
Agent replied · 11 June 2026
Thank you, Benno! We’re thrilled to hear you had a great experience with Christie and the team. Your recommendation means a lot to us!
★★★★★ 5/5
Trustpilot5* for Conor
Conor was incredibly supportive and attentive throughout the entire process. He took the time to understand what I was looking for and delivered.
Katie · 17 August 2024
Agent replied · 24 August 2024
Hi Katie, thank you for the great review and sharing your experience with Conor. We are so glad he was supportive and attentive throughout the entire process. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotA great move in service and much higher…
A great move in service and much higher quality than the previous agency I had to deal with. The thing I liked the most was the website where you could follow progress from both landlord and tenant’s side. Special thanks to Melissa, as she was always prompt and made our move quick and efficient
Uendi · 27 April 2022
Agent replied · 17 November 2023
Thank you Uendi. We are so pleased to hear of your experience with Chestertons!
★★★★★ 5/5
GoogleThank you Guy at Chestertons for finding me the perfect buyer for my flat! I never really felt as though I was talking with an estate agent - more someone who was there to listen, advise (without being pushy) and you made the selling experience so much less stressful.
Amanda · 20 November 2022
Agent replied · 20 November 2023
Hi Amanda,
We appreciate you taking the time to leave this review and are so pleased to hear that Guy was able to find you the perfect buyer! Please don't hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotThanks so much to Jess (best rental…
Thanks so much to Jess (best rental agent) she managed to show us one property which we loved and secured in a competitive rental market. Jess also went above and beyond by checking everything was okay at the flat before we moved in along with also helping us with background checks
Emily · 31 August 2022
Agent replied · 17 November 2023
Thank you Emily!
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Ryan
Ryan Clarke provided a professional, class leading service at every touch point with our family's goal to find a "to let" property, and his crucial close support by enabling us to view the property more than two occasions, responsive phone calls and text messages is much appreciated.Our customer experience was five star, and we strongly recommend Ryan Clarke.
Apraham · 25 August 2021
Agent replied · 17 November 2023
Thank you for taking the time to post a review. This has been shared with Ryan who is very happy to have read your comments
★★★★★ 4/5
TrustpilotIsaiah is very helpful in sorting…
Isaiah is very helpful in sorting issues that occur within our flat. He is responsive and allows the issues to be sorted quickly.
Alice · 11 August 2024
Agent replied · 19 June 2024
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
★★★★★ 1/5
TrustpilotNot to be Trusted. Advise using a different one
The worst experience with a real estate agent in my life.Secured a tenant with a previous detention/penal past without checking the background. The tenant had constant and absurd requests that were not properly managed. Left before the end of the contract and then sued me as a landlord. Chestertons refused to take any responsibility and left me alone with hefty legal costs
CH · 27 December 2024
Agent replied · 7 February 2025
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
