Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotWith a difficult tenant and an ageing flat
With a difficult tenant and a flat and block which have suffered from neglect, I have greatly benefitted from the work and advice of Shakil. He has responded promptly to an increasing number of issues. He has persevered in getting access to the flat and implementing various maintenance tasks. Pa-Reis has faced similar problems of lack of response from the tenant but is persevering in the efforts to secure a renewal contract. Thank you both.
Neil · 25 July 2024
Agent replied · 24 August 2024
Hi Neil, thank you for taking the time to leave a review for Shakil and Pa-Reis. We know they are still working with you to secure a renewal contract so if you need anything else, please do let them know. Best wishes!
★★★★★ 5/5
GoogleA great experience selling my flat with Chestertons. After listing with a different agent beforehand I moved to Chestertons and received the offer I was hoping for within a few weeks. The agent Malachi was really helpful going above and beyond to get through to completion - thank you!
Emily · 23 February 2023
Agent replied · 20 November 2023
Hi Emily,
This is great news! We're glad to hear that Malachi was able to help sell your flat with ease. Please do get in touch if you need any further assistance from us.
★★★★★ 5/5
TrustpilotThank you Ellina!
Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!
Daniella · 6 April 2022
Agent replied · 17 November 2023
Thank you for your review Daniella! We are so pleased to hear this!
★★★★★ 5/5
TrustpilotNew Home!
Olivia Arnell made a typically difficult experience to an organized and efficient one. She showed me the property the same day I emailed her. She was able to answer all my questions and guide me through the whole process and I now have a new home! Thank you Olivia!
LITTA · 16 February 2023
Agent replied · 17 November 2023
Congratulations on your new home! We're delighted to hear Olivia helped you find it, we'll make sure to pass on your compliments to her. Should you need anything else in the future, please let us know. Wishing you all the best in 2023!
★★★★★ 1/5
TrustpilotShady people -- will not miss any opportunity to fleece tenants
1. They took more than a month to return my deposit from the time when the checkout inventory report was generated. During that one month, each time, I had to initiate the conversation and they would send me a meaningless response -- "the landlord hasn't responded yet".2. After 1 month of the report generation, the agents said that the landlord proposed £100 charge for an item that costs £12 on Amazon citing that it had "sentimental" value. Luckily, the end of tenancy cleaners, who broke the item agreed to replace but even they were shocked to hear the £100 quote.In the end, the cleaners confronted their BS and it was all sorted.
Preet · 17 April 2024
Agent replied · 19 June 2024
Hi Preet, we're sorry to see you have left this review. We can see that you have since deleted your Google review but would like to reshare our response to this situation here.We are aware that your tenancy ended on the 18th January and on the 23rd January, when in receipt of the check out report, our team wrote to your Landlord advising that your full deposit should be returned to you. Ultimately, as you will appreciate, the decision relating to the return of the deposit lies with your Landlord and our role is to communicate their instructions to you. The Landlord proposed a deduction of £100 to replace an item that your nominated cleaning company had unfortunately disposed of. Following further conversations between the cleaning company, our team and the Landlord, an agreement was reached for the cleaning company to compensate the Landlord directly for the error they had made.The full deposit was then returned to you on the 23rd February. Whilst we were notified that you had contacted TDS to initiate a dispute through their adjudication service, the monies had already been refunded to you in full prior to this process commencing.
★★★★★ 5/5
TrustpilotProfessional, friendly service
As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.
David · 21 May 2024
Agent replied · 6 February 2025
Dear David,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGood all round!
We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.
J · 22 December 2025
★★★★★ 5/5
TrustpilotDavid made my transition to London so…
David made my transition to London so simple and I couldn’t have been more blessed to have him work on my behalf. From day 1 he was so attentive and always made time to listen to my requirements unlike the majority of agents in London. Very approachable, diligent and most importantly very reliable. Keep up the great work David.
Conor · 10 November 2021
Agent replied · 17 November 2023
Thank you for sharing!
★★★★★ 5/5
TrustpilotGreat service from Nishaad
Nishaad was extremely helpful and quick to answer any queries I had when looking for a rental property. He was professional whilst being personable, thorough when detailing property information and I felt that he really had my best interests at heart. I will definitely be using Chestertons again and highly recommend requesting Nishaad as your estate agent.
Ksenia · 28 February 2022
Agent replied · 17 November 2023
Thank you for sharing your experience with Chestertons. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotI was so impressed with the service
I was so impressed with the service, one of the guys Conner was really polite and went above and beyond, would highly recommend them.
Alan · 29 August 2024
Agent replied · 24 October 2024
Hi Alan, this is lovely to hear. Thank you for sharing and if you need anything else, please do not hesitate to let Conor and the team know.
★★★★★ 4/5
TrustpilotStephen was a great help when renting…
Stephen was a great help when renting out my property. He gave sound advice and was around to assist throughout the whole process. Chestertons as a whole company seems reliable and competent. Do watch out for the number of auto emails sent out though!
Morag · 1 July 2023
Agent replied · 17 November 2023
Thank you for taking the time to leave us a positive review, we'd love to get to the bottom of the amount of auto-emails you are receiving to stop that. Please email social@chestertons.co.uk with more details so we can investigate. Best wishes
★★★★★ 5/5
TrustpilotHad a great experience with South West…
I never usually write reviews, but we had a great experience with South West Lettings. Zoë Birch is by far the best estate agent my flatmates and I have had in the area. She was quick to respond and incredibly helpful in finding us great properties during the busy summer season. Thank you Zoë for all of your invaluable help!
Paige · 25 August 2021
Agent replied · 17 November 2023
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
★★★★★ 1/5
TrustpilotWelcome package
I just rented the house and underfloor heater is not working from the first day and temperatrure is 16 degrees. Also is really important to come someone to do WELCOME HOME showing how the house works, heater, heating time for shower, date to colect rubish and recicle...etc
HUGO · 28 March 2023
Agent replied · 17 November 2023
Hi Hugo, thank you for taking the time to leave a review. We're very sorry to hear this. Please do respond to our request for more information so we can investigate this matter accordingly.
★★★★★ 5/5
TrustpilotMichell Vasquez
We appreciate all that our property manager has done for us since our tenancy started in October. There were numerous issues with the place, which Michell immediately responded to and had sorted quickly and thoroughly. We couldn't ask for any better.
Izzy · 27 March 2025
★★★★★ 4/5
TrustpilotI’ve been in regular dialogue with…
I’ve been in regular dialogue with Akikur over a period of time. He’s always made time to explain his thoughts and the rationale behind his decisions. So when it came to letting my property, Akikur was the first person I thought of because of our rapport and the ease of dealing with someone like Akikur.
Nazim · 13 May 2022
Agent replied · 17 November 2023
Thank you for the wonderful review, we are so pleased Akikur has been a great support.
★★★★★ 5/5
TrustpilotBest property manager Jessica!!
Jessica Jimenez is the best property manager I’ve ever met. She is super helpful on property repairing/ replacement and another thing related to this propety. I won’t say my experience with Chestertons is perfect. But would love to give 5 🌟 to wonderful Jessica.
Yuky · 14 February 2025
★★★★★ 5/5
TrustpilotTamara Price at South West Lettings
Tamara Price at South West Lettings has been fantastic to deal with - super communicative and ensured we were able to let a great flat with ease. She made it a painless process and advised us on all queries we had and turned around the reservation super quickly - I would highly recommend Tamara and Chestertons
Ross · 18 March 2022
Agent replied · 17 November 2023
Thank you for leaving your review Ross!
★★★★★ 1/5
TrustpilotBeen dealing with Chestertons for many…
Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority
Your_name · 28 June 2024
Agent replied · 24 August 2024
Hi there, we're sorry to see you have left this review. We would really like to look into this further, however, Trustpilot isn't allowing us to request more information via their request link. If you would like us to look into this, please email us at social@chestertons.co.uk and we will be happy to assist.
★★★★★ 5/5
TrustpilotJOYCE PAU
A big thanks to the team at Chestertons but particularly Joyce who maintained a great communication with the tenants and took care of lots of issues very efficiently,offering useful suggestions and creating good solution pathways all round.Well done
Tom · 15 November 2023
Agent replied · 17 November 2023
Thank you for your kind review Tom, it's lovely to hear Joyce was on hand to assist where required. Please do get back in touch if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotGreat service
Vanessa has been super helpful with resolving issues with our apartment. She always replies promptly and answers any questions that we have clearly. Thank you Vanessa!
Hannah · 15 July 2024
Agent replied · 24 August 2024
Hi Hannah, thank you for your review. We're delighted to hear that Vanessa has been super helpful resolving issues with your apartment. Should you need anything else, please do let us know.
★★★★★ 1/5
GoogleI’ve seen Chestertons from both a seller and a tenant perspective.
When trying to sell they massively undervalued my flat having compared it to …
Book · 13 February 2026
Agent replied · 13 April 2026
We appreciate your feedback and are sorry to hear about your experience. We strive to provide accurate valuations and quality service. Your insights are important to us and we would welcome an opportunity to discuss this with you. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotRenting made easy!
getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !
Lara · 13 July 2024
Agent replied · 6 February 2025
Dear Lara,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotRenting a property in Clapham
Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout
Jack · 29 July 2024
Agent replied · 6 February 2025
Dear Jack,Thank you for taking the time to inform us of the positive experience you have recently had with the Lettings Department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotThank you Chesterton’s
My experience with Chesterton’s has just been flawless. They helped me secure the apartment I liked at the best possible tenancy conditions, always being at hand for support and further clarifications in finalizing the letting process, all of that while I was away from the UK. I would like to thank in particular Luana Fiore and Rafael Alves.
Edo · 9 November 2021
Agent replied · 17 November 2023
Thank you for reviewing your experience with Chestertons - we hope you are happy in your new home!
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