Trusted Agent profile · London
★★★★★
2,787 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,787 reviews on two platforms, including 574 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotThe service provided by Chestertons has…
The service provided by Chestertons has been good over the past year, they’ve always been so helpful when any issues occurred or if we had any questions. In particular, Juliette has been very helpful - highly recommend her! Many thanks
Hi EM, thank you for taking the time to write a review. Juliette will be thrilled by the kind words. We appreciate the support and are always here to help.
5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotEfficient, professional and got the job done!
Gary Noone, Jack Burnett and the team at Chestertons were proactive, communicative and ambitious with how they marketed my rental flat. They listed it for more than other agents had suggested and still got over-asking from all the offers. From listing day to a signed tenant took just a few days!The admin process after that was smooth and simple via an online portal.
Hi Sarah, thank you for sharing your experience! We're happy to hear that Gary and the team found you a tenant within a few days and over the original asking price. Feel free to reach out to the team if you have any other queries. Wishing you all the best!
5/5
TrustpilotRitchie is an absolute pleasure to work…
Ritchie is an absolute pleasure to work with and very helpful. He is very quick with his responses to my email and phone calls. Thanks Ritchie for all of your support!
Hi Aleesha, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
TrustpilotThank you Stephanie Langton
Steph Langton has managed our flat for a couple of years and she has made all the difference. Very good communication, proactive in finding solutions that would meet both the tenants' and the landlord requirements... excellent under all aspects. Thank you Steph
Hi Stefano, thank you for the great review. We are so glad Steph has made a difference since managing your property. We appreciate the support and should you require any further assistance we will be more than happy to help.
5/5
TrustpilotTerrible landlord, amazing property manager
Our experience with the landlord was extremely challenging, marked by a lack of communication and difficulties in getting necessary repairs addressed. Adding to the frustration, several agents assigned to our case left their positions after short tenures, which made it feel like nothing was being resolved.Amidst all of this, Isaiah Samuels truly stood out as a star. He consistently advocated on our behalf, ensuring that every action was followed through and keeping us updated on all important developments. Isaiah's professionalism, dedication, and commitment to resolving issues were a bright spot in an otherwise difficult situation. We are incredibly grateful for his support and highly recommend his services.
Hi Francesca, thank you for taking the time to write a great review and sharing your experience with Isaiah. We are so glad he was professional and kept you updated. We appreciated the support and wish you all the best.
5/5
TrustpilotJuliette and the Chestertons team were great!
Juliette was professional, friendly and took the time to understand what we were looking for. This made finding a place stress free and felt like we were not wasting our time, as the places propoposed were great. Highly recommend Chestertons!
Hi Paulo, thank you for taking the time to write a great review and sharing your experience with Juliette. We are so glad she made finding a place less stressful. Thank you for the kind words and should you require any further assistance, we will be happy to help.
5/5
TrustpilotProperty management
Preya has been a property manager in Kensington for the past 2 years. I have worked for Chestertons for over 5 years and in the time I have worked here Preya has been absolutely amazing & a pleasure to work with. She has treated all clients with respect and is always fair. Excellent problem solving skills.
Thank you for this glowing review Irina! Preya will be happy to hear this. Should you need anything going forward, please do reach out to her and the team. Best wishes!
5/5
TrustpilotThank you, Ally!
Ally Carberry is a breath of fresh air in the world of real estate! Her advice was honest and straight forward, and she really listened to what I was after. From the first phone call to every last bit of paperwork, she was professional and friendly and an absolute super star. I would definitely recommend her to anyone looking for a new home to rent in South Ken. Thank you Ally!
Thank you for taking the time to review your experience, we are so pleased Ally was such a great help!
5/5
TrustpilotExcellent property management team
Richard Parkin and his team in Chestertons property management team have been extremely prompt and helpful with our maintenance requests and queries since the start of our tenancy this year. Would absolutely recommend them for rental searches!
Hi MS, thank you for taking the time to write a great review. We are so glad the team were prompt and helpful. we appreciate the support and wish you all the best.
5/5
TrustpilotHighly Recommended
Richard and his colleagues at Chestertons were exemplary in their services to us when purchasing. Very proactive, communicative and responsive. Highly professional and well informed. We have used many other estate agents in the past but Richard and his team were truly exceptional. We will definitely use them in the future and highly recommend to prospective sellers or buyers. Thank you.
Hi Sarah, we love reading reviews like this! Thank you for passing on this feedback about Richard and the team. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotMs Niema Latif has been very helpful…
Ms Niema Latif has been very helpful and efficient, trying to make the whole renewal process smooth and stress-free. In my interactions with her, it’s clear she genuinely cares about her clients, which is a great asset!
Hi Kristina, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotBrilliant service - Letting Property
Reletting our property has gone smoothly, Amelia was great through the whole process, on a finding tenancy , and keeping in touch regularly eight up to move inday. She’s provided a quality, experience and is passionate about her job. Which is so important. As a Landlord it important to keep the tenant comfortable and happy. Thanks for a Brilliant services.
Hi Sarah, thank you for your feedback and for re-letting your property with us! Amelia is an incredible force, so we're not surprised by this review. Should you need anything else, please do reach out to Amelia and the team. Best wishes!
5/5
TrustpilotFirst time renting
It’s my friend’s and my first time renting a flat in the UK, and our experience with Chestertons has been great. Renting process was smooth, all the staff we have encountered have been nice and helpful, especially our property manager Shakil Khan was prompt in providing us assistance when we moved in, really appreciate it.
Congratulations on your first time renting in the UK! It can sometimes be a daunting experience but we're glad to hear that Shakil is on hand should you need any help. Wishing you all the best!
5/5
TrustpilotGreat renting experience with Louis
I was able to find and move into my new flat easily thanks to Louis Vasili and doing the process from a different city. He was able to show me a flat just as it was coming to market and provide videos/visit the property at short notice to make the whole process easy - to benefit of both myself and the landlord. Was always very knowledgeable and very fast/helpful with any queries!
Thank you for leaving your review Ryan! We are pleased to hear how helpful Louis was.
4/5
TrustpilotHeather was brilliant
Heather was brilliant, very helpful, understood what we needed and helped us confirm a property that has been perfect for us. All communication was very clear and the tenancy set up was very smooth. Only missing a star as on the move in day the inventory company claimed we weren't at the property at the agreed time (we were) and then we couldn't track down what they had done with the keys for a bit!
We appreciate you taking the time to share your feedback. We take all comments on board.
5/5
TrustpilotJuliette is amazing!
Juliette from Chestertons Hyde Park & Marylebone was incredibly helpful with our relocation to London! Juliette was very responsive and went above and beyond to help us secure a gorgeous flat - we couldn’t be happier! We highly recommend Juliette!!
Hi Andreea, congratulations on relocating to London and thank you for sharing your experience with Juliette. Wishing you the very best in your new home!
4/5
TrustpilotRyan Briggs took over managing my…
Ryan Briggs took over managing my apartment about 6 months ago and it was safe to say that prior to it, it took awhile for responses to my queries. While he seems rather swamped (judging by the out of office messages I get when I send messages), he makes it a point to reply, albeit, a couple of days later. He acts professionally and is quick to understand my concerns and follow up on them. I sense that he is very service oriented and with more time, he will do an even better job. Glad to have him as my property manager.
Hi PL, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat experience letting flat
Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.
Thank you, Alex! We’re thrilled to hear that your experience was stress-free and that Christie has provided excellent management for your flat. We appreciate your recommendation and look forward to continuing to support you in the future!
5/5
TrustpilotBest experience!!!
Megan, the lead negotiator/Agent was forthright, professional and helpful. She kept us informed every step of the way. This same level of support was received from all the subsequent team members we interacted with.
Hi Stella, thank you for taking the time to leave a great review. We are so glad Megan was professional and helpful and kept you informed. Wishing you all the best.
5/5
TrustpilotGreat overall experience with…
Great overall experience with Chestertons Tower Bridge.Olivia is an ABSOLUTE star.I was totally impressed with her being that professional, efficient and proactive.She promptly answered to All my questions and helped me during the contracting/ referencing process,making me feel fully comfortable and settled in my new stunning studio here in Tower Bridge. A big thanks to Stav Nicola who also made things super smooth for me!I recommend indeed Chestertons Tower Bridge. You truly rock guys. Thanks again Best, Francesca
Thank you so much for taking the time to review your experience, your kind words have been passed on to the team in Tower Bridge. Enjoy your new home!
5/5
TrustpilotExcellent service provided by Carmen
Carmen was instrumental in helping me find my new home. Carmen guided me throughout the process, established trust and confidence I didn’t even view the place I put an offer on. Carmen has been very responsive to my queries and a real delight to have worked with in this process. Could not recommend enough! Thank you
5/5
TrustpilotThanks to Juliette Dartois
I have dealt with many agents from Chestertons here and there, and I can say that Juliette Dartois is the nicest and friendliest person. She always responds to me promptly, and the entire process has been smooth with her.
Hi Hae, thank you for the great review and sharing your experience with Juliette. We are so glad she was nice and friendly and responded promptly. We appreciate the support and wish you all the best.
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