Trusted Agent profile · London
★★★★★
1,698 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,698 reviews on two platforms, including 353 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThere were some preexisting issues in…
There were some preexisting issues in the apartment when I moved in. Alan from Chase Evans helped me promptly over email and also by coordinating with contracters to get them fixed.
Thank you for your review Sidharth, glad to hear Alan could help you.
5/5
TrustpilotVery helpful
Dennis from Chase Evans Property Management was really helpful and always willing to go an extra mile to resolve any issues with my deposit release. Once again thank you for your help.
Hi Kashif. Thank you for taking the time to write this review! We are so glad that Dennis was able to help you.
1/5
TrustpilotI have been in a property managed by Chase Evans
I have been in a property managed by Chase Evans for about a year. I think I have had 4-5 different property managers. Have never received an email from them letting me know that my property is managed by someone else and therefore, my calls are not often answered. Requested several issues to be fixed. Some are still (after almost a year) being chased to be fixed. Very poor experience and they care very little about what their customers think. If you can (I know it’s difficult in this crazy housing market), choose a different letting agency.
Thank you Gabriel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGreat experience
Adriana Chaba was very quick in resolving an issue with the flat. She was very responsive and made it easy for me. Great job
Thank you for your review, glad to hear Adriana could help you.
5/5
TrustpilotMs. Catarina from Chese Evans
D. Catarina Head Office and Property Management, did an extraordinary job with us at 196 St. Davids Square E14 3AW this year and managed to resolve all the problems that affected us at home in an extremely professional and quick manner. It is clear that she has great knowledge of the profession she performs. Thank you very much.
Thank you for your review Nelson, glad to hear Catarina could help you.
5/5
TrustpilotAurora was great to deal with and very…
Aurora was great to deal with and very responsive for my requests :)
Thank you for your review Aidan, glad to hear Aurora could help you.
5/5
TrustpilotKin Lee was amazing in helping me sort…
Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!
Hi Djenaba! Thank you very much for your kind review, we are so glad to hear Kin Lee could help you.
5/5
TrustpilotKin Lee from Chaseevans as my agent has been very
Kin Lee as my agent has been very professional and helpful in sorting out the tenancy renewal
5/5
TrustpilotNew Lease
Molly was helpful in the questions I had during the discussions over the new lease for 41 Ivy Point. The process was also efficiently run.
Thank you for your review Conor, glad to hear Molly could help you.
5/5
GoogleVery professional and friendly service! We had some delays with the property management, but they are much better than other agencies. Shabir Ahmed was our agent and he's very professional and always available.
Thank you for your review Albano, glad to hear Shabir could help you.
5/5
GoogleAgent Aldo was incredibly helpful and patient with me. I had a very tight move out date and he went above and beyond to provide his best service - videos of the flats, quick response to any inquiry and clear guidelines. Excellent service.
Thank you for your review. Chase Evans
5/5
TrustpilotGood and responsible service.
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleShabir was excellent from start to finish when I was getting my flat. There were no delays and everything was clear and efficient!
Thank you for taking time to review our services. Chase Evans
5/5
GoogleI had the pleasure to talk on the phone to a very kind and caring agent, his name was Shabir and he explained to me everything I needed to know. He also went above and beyond by being very honest on how the process of getting a property would be for me, considering my financial situation! No agent have done it for me until now, they have just waisted my time!
Thank you for taking time to review our services. Chase Evans
1/5
TrustpilotDO NOT USE CHASE EVANS!
THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.
Hi Sudo,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleGreat service from Mohammed, very friendly and professional throughout
Thank you for your review, glad to hear mohammed could help you.
5/5
GoogleMohammed provided excellent service in a professional manner and answered all questions concisely and clearly. Would highly recommend!
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotSale of flat
Ginny Pattini did a great job driving through the recent sale of my flat. Thanks Ginny. Recommended.
Thank you for your review, glad to hear Ginny could help you.
1/5
TrustpilotChase Evans is really irresponsible…
Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!
Hi Ngoc,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotEdmond is awesome
Edmond is always super responsive and supportive with any problems that come up in the flat. Issues get resolved usually within the day of contacting him. We are so lucky to have him representing us from Chase Evans!!
Thank you for your review Claire, glad to hear Edmond could help you.
5/5
TrustpilotReally helpful friend
Really helpful friend. Big thanks to Danish for helping with my deposit and chasing after my roommate.
Thank you for your review Alexander, glad to hear Danish could help you.
4/5
TrustpilotJustin
Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.
5/5
TrustpilotHanna is professional and efficient in…
Hanna is professional and efficient in handling our renewal. Highly recommend Chase Evans.
Thank you for your review Cheng, glad to hear Hanna could help you.
5/5
GoogleMohammed was super helpful in finding us a property and communicating with the landlord. Would definitely recommend him and chase evans!
Thank you for your review Imogen, glad to hear Mohammed could help you.
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