5/5
TrustpilotCamille from the renewals team was very…
Camille from the renewals team was very helpful throughout the process
Agent replied · 4 June 2026
Thank you for your review, glad to hear camille could help you.
Trusted Agent profile · London
Chase Evans London reviews
★★★★★
1,697 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,697 reviews on two platforms, including 353 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLANDLORDS DO NOT USE CHASE EVANS
LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!
Agent replied · 12 June 2024
Thank you JP for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMy rented property is with Chase Evans…
My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.
Agent replied · 12 June 2024
Thank you for your review Chenglin, glad to hear Edmond could help you.
2/5
GoogleBefore moving in was perfect but I have stated I needed to change the rent due date before moving in (was happy to pay any difference prior the dates- was Christmas and new years so they probably wanted to rush it as then everyone is on holidays) The agent said I could do that but just to move in first. Contacted them, said it is not possible to change the rent due date. I would suggest to be sure about the rent due date/ bills and inform yourself as much as you can as once moved in the replies are not prompt as before! - I have been trying to get in touch with my original agent since they are back in the office (02/01) till today 15/01. Been stressing.
Agent replied · 15 June 2024
Thank you for your review Diatou, glad to hear Ahmad could help you.
5/5
TrustpilotPositive experience with Kin Lee
It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.
Agent replied · 12 June 2024
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotAmruta was very helpful and courteous
I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.
Agent replied · 23 August 2024
Thank you for your review Ruby, glad to hear Amruta could help you.
5/5
Trustpilotpositive experience with Kimberly
One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.
Agent replied · 12 June 2024
Thank you for your review Sirui, great to hear Kimberly could help you.
5/5
GoogleMohammed at chase Evans was helpful in getting all the documentation done and made everything very clear when it came to the process.
Agent replied · 16 April 2026
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotCamille was my renewals officer and she…
Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.
Agent replied · 22 October 2024
Thank you for your review, glad to hear Camille could help you.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Agent replied · 12 June 2024
Thank you for your review Maria, glad to hear Kimberly could help you.
5/5
TrustpilotHighly recommend Chase Evans.
Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!
Agent replied · 23 August 2024
Thank you for your review Nancy, glad to hear Danish could help you.
5/5
GoogleVery Happy with the overall service provided. Special thanks to our agent Ahmad Raza for his wonderful work. He was amazing. Definitely recommended
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Agent replied · 12 June 2024
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Agent replied · 12 June 2024
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Agent replied · 12 June 2024
Thank you for your review Palak, glad to hear Danish could help you.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Agent replied · 12 June 2024
Thank you for your review Yu, glad to hear Ginny could help you.
5/5
GoogleOverall satisfying service and particularly thanks to Shabir who helped us with pre-moving. He was very patient with answering questions and always helped us very promptly whenever we encountered some problems.
Agent replied · 15 June 2024
Thank you for taking time to review our services. Chase Evans
5/5
GoogleShabir and his team was always prompt and professional to answer all my questions and made easy the process of renting. I do recommend their services for Chase Evans Greenwich team.
Agent replied · 15 June 2024
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotGreat experience with Property Manager
Great experience with Chase Evans Property Management sia we got assigned Tia Munroe as property manager. Tia was professional, quick to respond and solved our issues in timely manner since we reported them. Tia was able to get the team to investigate and fix the problems very promptly.
Agent replied · 12 June 2024
Thank you for your review, glad to hear Tia could help you.
1/5
TrustpilotSour experience with Chase Evans
Sour experience with Chase Evans, our deposit took over 3 MONTHS to be returned following the end of our tenancy. This was worsened by a clearly unjust attempt to deduct a large amount from our deposit on unreasonable grounds which was highly unethical. The deposit only got processed when Joyner stepped in to speed up the process - so we are grateful for that.
Agent replied · 22 November 2024
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Agent replied · 23 August 2024
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleMargaret Lombard was very helpful supporting me from the start to the key hand-over. Margaret was always responsive to my calls and questions and very supportive from day one. Both Margaret and Tereza Simkova made the whole application so effortless. It was my pleasure dealing with both of them. I would thoroughly recommend! Thank you both for making it so easy
Agent replied · 15 June 2024
Thank you so much for your commentary. Chase Evans team
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Agent replied · 12 June 2024
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
GoogleMohammed took the time on his day off to show me a viewing. Very helpful and responses are very quick + efficient.
Agent replied · 16 April 2026
Thank you for your review, glad to hear Mohammed could help you.
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