Trusted Agent profile · London
★★★★★
1,698 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,698 reviews on two platforms, including 353 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotKin Lee was assisting me with renewing…
Kin Lee was assisting me with renewing my tenancy and everything went smoothly and according to the timelines specified.
Thank you for your review Artem, glad to hear Maristella could help you.
5/5
TrustpilotOutstanding real estate agent
Outstanding real estate agent - professional, responsive and empathetic!I had the pleasure of working with Georgia Vitkute from Chase Evans real estate agency and was impressed with her exceptional attitude and services provided.From our very first interaction, Georgia demonstrated a high level of professionalism and she guided me through every step of the process with clarity and confidence.I felt supported and well-informed throughout the entire journey.Moreover,Georgia possesses a rare quality of empathy and human touch that made the entire process very smoothly. She took the time to truly understand my concerns and her support and clarifications were timely and deep to the point.I can highly recommend her to everyone.
Thank you for your review Boris, glad to hear Georgia could help you.
5/5
TrustpilotMaristella was fantastic to work with…
Maristella was fantastic to work with and so friendly. Maristella was efficient, organised and easy to communicate with. Within a few hours all of our concerns dealt with and a repairs person was arranged to fix a few things around our new home. I would 100% recommend Maristella as a property manager.
Thank you for your review Saige, glad to hear Maristella could help you.
5/5
TrustpilotChanelle Da-Silva Laires review
Chanelle Da-Silva Laires has been an amazing help, always trying to respond as soon as possible, helping us with issues with the house and the landlord and being extremely understanding especially with the check out report, she has put a lot of effort in helping us reach the outcome we wanted with the landlord.
Thank you for your review Yara, glad to hear Chanelle could help you.
5/5
TrustpilotMinsung is a responsible staff member…
Minsung is a responsible staff member who is very patient, has a great attitude and solves problems in a very timely manner.
Thank you for your review, glad to hear Minsung could help you.
5/5
TrustpilotGreat Service - Kimberly Fernandes
Kimberly was extremely helpful in resolving our issues. She was super responsive and kept us up to date on what was happening to get everything fixed. Glad to know we can rely on Kimberly if we have further maintenance issues
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotCan’t recommend enough
I’ve been renting with Chaseevans for 3 years now. Alaster made my recent experience of moving out and in easier and less stressful.Very responsive, helpful , professional and approachable. Dealt with everything and kept me informed with any updates from start to finish.couldn’t ask for better .Thank you Alaster for you hard work and time .
Thank you for your review Tina, glad to hear Alaster could help you.
5/5
TrustpilotI was assisted by Camille Lai though…
I was assisted by Camille Lai though the tenancy agreement extension process. Camille was very professional and helpful. Thanks Camille!
Thank you for your review Nicola, glad to hear Camille could help you.
5/5
TrustpilotThe best
Great service, quality company, always helpful, highly recommended. Also a big thank you to Gladys Kiala for the recent help she gave me.
Thank you for your review Pete, glad to hear Gladys could help you.
5/5
GoogleThe best real estate company I have ever dealt with. Very professional, experienced and helpful agents. Aldo was professional and he boosted my flat research helping me every step of the way! He explained everything in a way that was easy to understand from the making the offer, to dealing with the references process. Highly recommended!
Dear Ms Toscano, Thank you for taking time to review our services in Greenwich, Chase Evans
5/5
TrustpilotGinny Pattni Chase Evans
Ginny Pattni sales agent for Chase Evans acted on our behalf to sell our apartment in Greenwich. Ginny worked for us professionally whilst also giving a personal service to ensure our apartment sale went through as smoothly and efficiently as possible. Ginny identified suitable buyers and went over and above helping with all the paperwork required legally when I was unsure of what to complete. She simplified the process for us and made sure everything was in place for completion. I cannot recommend her highly enough. Unbelievable sales agent.
Thank you for your review Kathryn, glad to hear Ginny could help you.
5/5
TrustpilotBailey is very responsive and efficient…
Bailey is very responsive and efficient in helping me with Property Management matter for my unit. Really appreciated and happy with Bailey's professional service.CheersEunice
Thank you for your review Sai, glad to hear Bailey could help you.
5/5
GoogleGinny Pattni was very helpful throughout the process of buying our flat to keep us updated on progress and follow up with the seller.
Thank you for your review Alan, glad to hear Ginny could help you.
5/5
GoogleI recently had the pleasure of viewing a property with Georgia from Chase Evans Agency, she was very professional & transparent shared all the information on this 2 Bedroom flat which i was viewing, I was not aware of what Non Qualifying Leaseholder is, she shared link to me get more details around which helped me to in my decision making process.
5/5
TrustpilotTenancy renewal handled with great care & professionalism
A BIG THANK YOU to Kin-Lee who handled the renewal of our tenancy. The negotiation was managed with delicate care & understanding of both sides situations. Thanks again. Hilda
Thank you for your review Hilda, glad to hear Kin could help you.
5/5
TrustpilotGood communication…
We worked with Kin Lee as our renewals handler. Professional staff, communication is always clear and timely, the necessary information is provided on email, minimising the need for follow ups.
Thank you for your review Pam, glad to hear Kin could help you.
1/5
TrustpilotChase Evans -Avoid
Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they had excuses as if I was lying that washing machine was broken and to one example they even told me you can try and put the drawers together to fix the chest of drawers.All they care is money and they are a real rip off, they dont even speak to landlords but make decisions for them and thats pathetic.They let properties to people with drug issues who dont pay rent for years and they dont do checks at all properly, and those tenants then have to live in the same building with people like us who have a job and pay rent regularly but same time get treated by this agency as if we was trash.Landlords should avoid letting their places with them if you dont want your property to be destroyed like some I have seen in my neighbourhood.They increase the rental prices with no sense of adjustment just because the market is high but the properties are never being maintained so you pay for an old flat something that you could pay for a new renovated property.The check-out process is handled at the worst way possible, the check-in report with check-out report don’t correspond to the slightest and they add fees for stuff without even considering them as wear and tear.So disappointing
Thank you Annia for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotA kind review for Mint Mok
My property manager was Mint Mok. They are super responsive, kind, and professional. Great service. Very trustworthy. The deposit refund process went well with their assistance. Much appreciated.
4/5
TrustpilotGood Service , deposits refund alone take sometime
Changing the request to 4. I had the customer team reaching out and sorted out the refund process. It had been delated to the action from the Owner end, thereby moving the rating from 3 to 4 Let me begin with the positives.Excellent onboarding , quick turnaround , clear communication , fantastic renewals team. I thoroughly enjoyed their services and support during the tenure.All these positives until you are a client. Once you vacate and move, all the above fails.I had used their service for approx 4.3 years since Nov 2019 to Mar 2024. Rented 2 Bed Flat. I had handed over the keys on 4 Mar, used the cleaning services supplier as advised by them ( Expensive one £450 for end of cleaning tenancy ) to aid the move process swiftly. The flat was occupied by next tenant on 7 Mar.However my deposit amount is still not refunded and no responses on the emails. Left out cold & hanging in the air. So be mindful and plan to wait ages to get the deposit refund.
Thank you Anand for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotEmpathy and result oriented
Danish was very patient and empathetic while listening to my challenges despite the number of properties he has in his care. He then worked with me to find the most appropriate solutions that balanced his responsibilities towards the landlord and client.
Thank you for your review Simi, glad to hear Danish could help you.
5/5
TrustpilotHanna Ganobis gave us great support…
Hanna Ganobis gave us great support during the renewal, whole process is very smooth and really appreciate Hanna's support :) Thank you Hanna
Thank you for your review Sunny, glad to hear Hanna could help you.
5/5
TrustpilotA review for Amruta Satia
I want to extend my heartfelt appreciation to Amruta for her exceptional support in liaising with the landlord and ensuring a smooth and efficient contract renewal process. Her proactive communication, attention to detail, and ability to address all concerns promptly made the entire experience stress-free. Amruta's professionalism and dedication to providing seamless assistance truly stand out. Much appreciated that everything was handled with precision and care.
Thank you for your reply Jason, glad to hear Amruta could help you.
5/5
TrustpilotGreat service
Camille is our renewal handler. She is very responsive and focused on details. She made our renewal process effortless.
Thank you for your review Pei-Ling, glad to hear Camille could help you.
5/5
GoogleI had a positive experience with Chase Evans. Mohammed was incredibly helpful in scheduling flat viewings and promptly addressed all my questions. His guidance through the rental process made it a smooth and efficient experience.
Thank you for your review Isabella, glad to hear Mohammed could help you.
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