Chase Evans London reviews

★★★★★ 1/5

Trustpilot

Being ignored for my deposit retun

I have been dealing with Erica Lin at the end of my tenancy. She never missed a beat during the moving-out process in June. However, she's been playing cat and mouse with me about returning my deposit. She ignore my emails for weeks. As of today, I'm still waiting for a reply to my email sent on 15th August.I have not received any inventory report since I vacated the property in June 2024, Its 30th August today and still havent received my deposit.The excuse I've been given is: Landlord says I have damaged something but there is no inventory report given to me to prove that. I have benn asking for the report since the end of my tenancy. Still don't have it.

Emz · 30 August 2024

★★★★★ 5/5

Trustpilot

Excellent service with Chase Evans

I have a very good experience with Chase Evans. They are available and very responsive, always pleasant during our communications. I would like to especially thank Madison Feng who is always available and always answers my questions and requests as well as Alan Quach for his kindness and quick reactivity to solve a problem.

Cecile · 20 April 2023

★★★★★ 5/5

Trustpilot

As a contractor We have been working…

As a contractor We have been working with Chase Evans for 6 months now.Very professional company and enjoyable to work with.The property managers are the best going, particularly Alyah Lewis.

Sam · 25 September 2024

★★★★★ 5/5

Trustpilot

New contract help

We are due to renew our yearly contract but we needed a more flexible arrangement, as we will be moving to our own house once it’s ready. Kin was brilliant at liaising with our landlord, who lives abroad, in a prompt and friendly manner, so we managed to agree a new contact terms swiftly and with no hassle. Thank you Kin!

Niya · 6 August 2022

★★★★★ 5/5

Trustpilot

Mr.Edmond Chang is my property manager…

Mr.Edmond Chang is my property manager and has been very helpful and promptly replies to emails and sorted out all the issues I flagged.It was a huge relief for me after having dealt with property managers who did not help me previously and added to the stress of moving . I wish Mr.Chang the very best in all his future endeavours.

M · 3 August 2022

★★★★★ 5/5

Trustpilot

Great Property Manager

Aurora has been super helpful managing the issues that I have raised for the apartment that I have rented. She handholds and follow up often to ensure that the issues are promptly address and closed. Thank you Aurora!

Elycia · 30 April 2024

★★★★★ 5/5

Google

Ginny handled the sale of our flat with incredible professionalism and skill. Our situation was somewhat complicated with significant time pressure to complete the sale on schedule. Despite this, she ensured everything stayed on track. Her clear communication, expert advice, and dedication made what could have been a stressful process feel manageable. We couldn’t have done it without her and wholeheartedly recommend her to anyone looking for a reliable and proactive real estate professional.

Prash · 18 November 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Emmanuel…

I have been dealing with Emmanuel Watson from the chaseevans management and would definitely say he is a gem of a person and appreciate is work ethics and attitude. He understands the urgency and necessity and act accordingly and have found him always very helpfull each time we needed assistance. Thank you Emmanuel. Youbarr a star 🌟

Hirok · 23 December 2022

★★★★★ 5/5

Google

Ginny beside being friendly was particularly helpful which was really appreciated especially for a new owner like me

Lambertywl · 11 June 2026

★★★★★ 5/5

Trustpilot

Very Professional and Efficient

Chase Evans are extremely professional and efficient - they have been my agents for three years now and have always helped me promptly from getting my first house to renewals, handling repairs and minor hiccups with ease - shoutout to Andy who had been fabulous in helping me find a flat and to Murat Colak for helping me handle house maintainance with ease!

S · 6 April 2022

★★★★★ 5/5

Trustpilot

Outstanding Property Management

As usual, Chase Evans property management team has been outstanding. We recently had a leak coming from the roof on one of the properties and Catarina was very prompt with sending an engineer out within half an hour to stop the leak. She is very prompt and efficient. Always willing to help and has done so throughout the year. Thank you again!

Gov · 23 May 2022

★★★★★ 5/5

Trustpilot

Thank you to Camille Lai's close…

Thank you to Camille Lai's close service monitoring. She has successfully renew the lease agreement with the existing tenants in good terms.Camille's working attitude is superb. Appreciate.

Carol · 30 October 2024

★★★★★ 5/5

Trustpilot

Thank you very much for Amruta Statia, he provided professional and timely assistance in the contract renewal for me.

Thank you very much for Amruta Statia.

Guoqiang · 24 August 2026

★★★★★ 5/5

Google

It has been a pleasure to work with Nina Davis and Jack Saunders team and we’re happy with their response and results. Keep up the good work Chase Evans

Victor · 16 March 2026

★★★★★ 5/5

Trustpilot

Best estate agent we’ve ever worked with

It has been a pleasure to deal with Ginny Pattni from Chase Evans. She has been amazing acting on our behalf for our flat sale. She is always enthusiastic with fantastic communication and goes the extra mile, then further. She ensures communication along the chain is as smooth as possible. When there are inevitable hitches she acts immediately to ensure everyone is aligned and fully informed. We cannot recommend her highly enough.

Mark · 10 December 2024

★★★★★ 5/5

Trustpilot

Thanks my property manager Bailey Chan

After moving in, I encountered many minor problems, but my Property Manager Bailey Chan has been patiently helping me solve them. Thank you very much again!

Teresa · 7 November 2024

★★★★★ 5/5

Google

This agancy is so responsible and quick performance, I got help from Mohammed, he was so helpful an patient. He answered me quickly and made me feel comfortable to ask many questions.

Sara · 16 February 2026

★★★★★ 5/5

Trustpilot

Shannon was very responsible for her…

Shannon was very responsible for her work and responded to questions in a timely manner, which gave me a lot of help and was very friendly and patient in the process of solving the problem.

Ti · 4 June 2024

★★★★★ 5/5

Trustpilot

Abhijit from renewals department…

Abhijit from renewals department reached out pro-actively before my lease ended and helped in finalising a new one within a day.

Vinit · 12 May 2026

★★★★★ 5/5

Google

I had a smooth moving with professional sales & management team at Chase Evans. All concerns and problems were resolved, finally I settled down in a satisfied property.

Kiro · 16 March 2026

★★★★★ 5/5

Trustpilot

Helpful agent

Molly was really helpful with the quick and on point replies to my emails. She made the negotiations for a new deal not seem like a stressful thing where you have to eagerly wait for an answer.

Aris · 19 April 2024

★★★★★ 5/5

Trustpilot

Molly has been really professional in…

Molly has been really professional in helping me negotiate best terms for my contract renewal. The process was very easy and Molly helped me understand some of the contract terms as well. Thank you Molly for your help and efficiency!

Anastasia · 16 February 2024

★★★★★ 5/5

Trustpilot

Best property manager makes the experience

I've been a tenant with Chase Evans for a few years now and, by far, the most positive part of that has been my property manager, Aurora Li. She communicates in an extremely polite and timely manner, shows great empathy for the experience of the tenant and works hard to resolve all issues as swiftly as she can. I hope she gets a raise (because there aren't many property managers like her) and remains my property manager for as long as I'm a Chase Evans tenant.

O · 18 July 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes

I had a great experience with East Property Management. Kimberly Fernandes was very helpful during our tenancy and as well as after moving out. Kimberly made sure our deposit return was processed without any hassles and open communication was maintained throughout. Definitely recommend.

Harsha · 8 December 2023