Trusted Agent profile · London
★★★★★
1,695 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,695 reviews on two platforms, including 353 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best agency I used in the UK
The best agency I used in the UK! Everything is done very fast, nothing is hidden, very open discussion is always there. The most important for me - there is always the willingness to help, not like others, who just want to justify why not to do.
Thank you for your review Maryam, that’s great to hear.
5/5
TrustpilotAgents went out of their way to help me…
Agents went out of their way to help me with lease extension - Terry Singelton and Darnel McDonald have been extremely helpful throughout my entire search for new apartment, referral process, 12 month tenancy & lease closure as well as a 3 week lease extension at my request.Very friendly, knowledgeable and quick to respond to any requests.I highly recommend.
Thank you for your review Emmet, glad to hear Terry an Darnel could help you.
5/5
TrustpilotRenewal of Tenancy
Abhijit from Renewals dept helped us with a seamless renewal of the current tenancy we're in. Thank you!
Thank you for your review, glad to hear abhijit could help you.
5/5
TrustpilotComprehensive Care
Kin Lee was fantastic at helping me navigate a contract renewal. I felt as though Kin were looking out for my wellbeing whilst I’m certain they did the same for the other party. Highly recommend Chase Evan’s for property management.
Thank you for your review Sally, glad to hear Kin could help you.
5/5
TrustpilotVery good experience
Very good experience. I lost my job and the team was quickly re-letting my flat.Special thanks to Declan for handling my deposit quickly. Rene
Thank you for your review Rene, glad to hear Declan could help you.
5/5
TrustpilotGreat service
Our experience has been great with Chase Evans. Everything has been smooth under their management. Our renewal handler, Kin, is responsive and we are very happy with the service provided so far.
Thank you for your review Kath, glad to hear Kin could help you.
5/5
GoogleThe process was very organised. Thanks to the help of Shabir who has guided us in every step of the way. He makes himself always available to answer our queries. Thank you Chase Evans, Thank you Shabir! 🙏🏼 …
Thank you for taking time to review our services. Chase Evans
5/5
GoogleGot a property on rent through Chase Evans and the entire experience was smooth. Shabir was really helpful in arranging additional furniture for the house and also managed to get the house ready before the agreement date when asked.
Thank you for taking time to review our services. Chase Evans
5/5
GoogleHad a great process arranging and viewing a flat in Liner House with Mohammed! Very professional and informative. Thanks for the great service!
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotProfessional and Helpful
Professional and Helpful. During the communication with Chaseevans, Kin Lee is always replied to my emails within 24 hours and provide advice during the process. Thank you.
Thank you Linda for your review, glad to hear Kin could help you.
5/5
GoogleI had a great experience with Mohammed who guided me throughout my property viewing and enquiry process. He was approachable, helpful and never felt pushy. Thank you for your help.
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotI have just moved into a flat and one…
I have just moved into a flat and one of the heaters was not working. I sought help for this matter and Kimberly Fernandes from East Property Management was extremely responsive and helpful in addressing it in a timely manner. Thank you!
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotGreat experience
Matthew Moloney went beyond what I have experienced with any agent previously to ensure the sale of my flat progressed.
5/5
TrustpilotThank you Edmond Cheng from Chase Evans…
Thank you Edmond Cheng from Chase Evans Property Management. I had the easiest, most efficient, and seamless checkout from the property I was renting. He assisted me all the way through since I first gave my notice until I receive my security deposit back. Nothing but excellent and positive feedback for Edmond!
Thank you for your review Jason, glad to hear Edmond could help you.
5/5
Trustpilot5 Stars Service !
Kin is extremely responsive and managed to renew the lease with our tenant at our asking price. 5 Stars !
5/5
TrustpilotGood Renewal Negotiator
Ms Molly Pariyanukul has been quite helpful & provided up-to-date market information for the renewal of leasing of my property. She has addressed our concerns in timely and professional manner & I'm very pleased with her performance.
Thank you for your review Charles, glad to hear Molly could help you.
5/5
TrustpilotThe Chase Evans team has always been proactive and professional !
The Chase Evans team has always been very proactive and professional. Danish Ashraf was very helpful and made the end of my tenancy very easy. I would recommend to anyone!
Thank you for your review Sebastien, glad to hear Danish could help you.
5/5
GoogleI felt I had to write a review regarding Ginny Pattni of Chase Evans Greenwich branch , who from the commencement of the process of the sale of my property was extremely helpful regarding guiding me through each aspect. Her friendly manner and efficiency achieved the fast sale of my property. She has great knowledge and experience on all aspects. Many thanks Ginny.
1/5
TrustpilotAvoid if possible
I've moved out and the other tenant remained. The process was incredible difficult with no response from them and having to chase daily for reference and bills to be changed.Fast forward 6 months later, a bil that cam be changed only by them was never changed and I found out I might get in trouble for not paying.Even now I call they say will send a email to confirm things and they never do....I've never had this much trouble with any other estate agency
Thank you David for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotDisorganised and rarely deliver
Unfortunately the employees that I've dealt with at Chase Evans under perform. The house I've been renting from has had a number of problems and it can take months, sometimes pushing a year, to get anything sorted. They ask for multiple of the same images of the issues, promise to send out contractors only to be cancelled the evening before as they haven't actually received/ asked for permission from the landlord.Not the most enjoyable customer experience sadly.
Thank you Hannah for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleI had a great experience with your services. The responsiveness and professionalism made the process so much more easy. A very big respect to Mohammed Uddin for going that extra mile whilst dealing with us.
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotDanish Ashraf was extremely helpful…
Danish Ashraf was extremely helpful throughout my time with Chase Evans. He was always prompt with his responses and never failed to answer any of my queries. Super professional and polite. I would hope for anyone else I’m dealing with in future to hold the same qualities as Danish. Thank you so much!
Thank you for your review Oliva, glad to hear Danish could help you.
5/5
TrustpilotKin Lee was assisting me with renewing…
Kin Lee was assisting me with renewing my tenancy and everything went smoothly and according to the timelines specified.
Thank you for your review Artem, glad to hear Maristella could help you.
1/5
TrustpilotNightmare Experience with Chase Evans - Beware!
My experience with Chase Evans can only be described as a nightmare from start to finish. Where do I even begin?Upon moving into the property they managed, I was greeted with filth and neglect. It was evident that no effort had been made to clean the place before my arrival. Stained carpets, grimy kitchen items, and even a used, rusted toilet brush greeted me. Disgusted, I had to hire a cleaner to make the place livable. When I sought permission from the estate agent to dispose of these unsanitary items, they casually granted it without any acknowledgment of their responsibility for the state of the property.Fast forward to two months after moving out, and I'm still embroiled in a battle for my deposit. Despite providing my bank details as requested, I have yet to see a penny. To add insult to injury, the landlord, backed by the estate agent, is attempting to charge me for the very items I had to dispose of due to their negligence. £40.00 for dirty carpets, £30.00 for a used toilet brush, £30.00 for a flickering light, £30.00 for 'debris near toilet' and £20.00 for the filthy pots and pans I had permission from the landlord to bin. No receipts provided, these are arbitrary charges to steal my deposit.When I escalated my complaint to Danish Ashraf's manager, Muhammad Carr, I was met with dismissiveness and apathy. Instead of addressing my concerns, Carr urged me to simply pay up, claiming it was a "good deal."Save yourself the headache and avoid Chase Evans at all costs. Their disregard for basic cleanliness and their blatant attempts to swindle tenants out of their money make them utterly reprehensible. I wouldn't wish this ordeal upon anyone.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
