Trusted Agent profile · London
★★★★★
1,694 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,694 reviews on two platforms, including 353 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for completing the process Chase Evans .
Thank you, Chase Evans, for completing the process. Special thanks to Camilla, who has been incredibly professional and supportive throughout, always assisting in a helpful and efficient manner. I highly recommend her to anyone looking to secure the perfect apartment. Thank you, Camilla, for everything, and I wish you all the best.
Thank you for your review, glad to hear Camilla could help you.
5/5
TrustpilotKin Lee is an excellent negotiator
Kin Lee is an excellent negotiator. We renewed our contract for the fourth time with Chase and for two consecutive years he led the process. He kept us informed at all times, communication is always very accurate and transparent, which leaves us feeling very safe and at ease. I definitely recommend and consider Kin Lee a highly qualified professional.
Thank you for your review Malker, glad to hear Kin could help you.
5/5
TrustpilotKin Lee is professional and helpful for…
Kin Lee is professional and helpful for our lease renewal.
5/5
GoogleMy husband and I went to see a flat, and Mohammed, who helped us throughout the process, did a great job. He made us feel safe and secure at every step. He stayed in touch with us the entire time and patiently cleared all our queries whenever we messaged him. Thank you so much for everything.
Thank you for your review, glad to hear Mohammed could help you.
5/5
TrustpilotGinny at Chase Evans has been a delight…
Ginny at Chase Evans has been a delight to deal with. She is very professional and extremely responsive making sure that I felt relevant throughout the process.
Hi Norman, Thank you for your review! We're delighted to hear that Ginny was professional, responsive, and made you feel supported throughout the process. We know how important good communication is, and it's great to hear that Ginny helped make your experience a positive one from start to finish!
5/5
GoogleGinny is fantastic - super knowledgeable and always and I mean ALWAYS here to help out! Thank you!
Thank you for your review Max, that’s great to hear that Ginny has assisted you.
1/5
TrustpilotAvoid at all cost
23-NOV updates: They said they took it serious, and still no one replies after my email last week.Avoid at all cost. TLDR: Toilet sewage flood (all over my flat) in June, took months to repair, got stood up 6 times, no compensation at all, clean up the sewage and sh** myself.I had this sewage flood in my flat. The property manager asked me to get to the building management. The building management asked me to contact property manager. I asked if I could get my own plumber, they said in that case I will have to pay mysel.After tens of calls, finally get a plumber few days later. (Yes, cleaned all the sh** myself)Then they said need to wait for 10 days before they can do anything, as the damage would not appear right away. 10 days later, they started to find a repair quote, and started to quote. Another two weeks later or so, they said need another quote. They do arrange deep cleaning like 2 weeks after the accident, but the deep clean is not really deep and it still stinks as the carpet absorbed the sewage. The carpet is only repaired after three months, and the repair is not completely done and I got stood up 6 times at least from what I remember! I moved out at Oct and the repair is not fully completed yet. They claimed that the previous property manager is gone, I called ytd and got promised to get a reply, and no reply at all.There is no compensation because they say insurance does not cover. I provided all the photo of sewage flood, there is video, there is report that the smell persists, and they provided no compensation at all, no one cares about you.The day I told them I have to move out, what they cared about was to post an ads on the rightmove. Agent kept calling for viewing where repair is not done at all!So please avoid at all cost, they only care about rent, and money!Be it covered by insurance or not, they should compensate. The time of waiting for the repair is totally unacceptable - 2+ months for the carpet, and until I left the flat is not fully repaired, because their agent stood me up for 6 times at least! I have the photo of the sewage flood, where can I post them?
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleWe have always worked with Chase Evans, and recently had an excellent experience working with Ginny Pattni on our home valuation. She was extremely thorough and well informed about the area. On a personal level, she was kind and supportive.
Thank you for your review Mary. Glad to her Ginny could assist you and appreciate your business
5/5
TrustpilotJust finished a tenancy via Chase…
Just finished a tenancy via Chase Evans. Everything went well but wanted to give a shout out to Alaster from the property management team who was very helpful through the whole tenancy. Quick responses as well as good avaibility to helps us sort out any issues we had. Finally helped us through the deposit process to release and agree final numbers.
Thank you for your review Quentin, glad to hear Alaster could help you.
1/5
TrustpilotPoor checkout experience & slow repairs
It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.
Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with your experience and that you felt communication following your tenancy did not meet expectations. We appreciate how important timely responses and clear updates are, particularly regarding deposit matters after moving out. We would like the opportunity to look into this further and review the circumstances surrounding your case. Please contact our Customer Services team directly at customerservices@chaseevans.com with your property address and tenancy details so that we can investigate and respond to your concerns properly.
5/5
TrustpilotThanks Lee Chen for professionalism in handling deposit release application.
Handling of deposit release is always a major challenge to the routine duties of a property manager. Special thanks to Lee Chen of East London Team for the timely feedback to my deposit release request as an outgoing tenant. Written report and advice have been given to me from time and time. Lee demonstrates professionalism in the handling of my deposit release application.
Thank you for your review Yee, glad to hear Lee could help you.
5/5
TrustpilotLandlord experience
One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are no reasons for us to consider an alternative service.
Thank you for your review, glad to hear Mint could help you.
5/5
TrustpilotContract Renewal
I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.
Thank you for your review Oytun, glad to hear Terry could help you.
4/5
TrustpilotExperience of Flat 45 Eagle Point
We rent the house for 12 months. Most of the help are useful for example the maintenance issue and the checkout process, especially the help from EDMOND CHENG. He was very responsible for all our queries and went to help us in a very timely manner. Midway through the process, we changed a few colleagues to dock our house, and we were a little confused as to who to even call to deal with our problem. We had to call the branch to repeat the problem several times before we knew who would take care of our house matters. We think the check-in process can be improve. There is no staff come to the flat and arrange us for the check-in. The staff didn't reply immediately and didn't answer our call during the move in date. We wait for the check-in at the reception for more than 5 hours after we took off the plane... That's is terrible. Moreover, the check-in inventory report sent us after we ask for it. We are hard to confirm the situation when we move in. But in general, we only felt that we were noticed when our counterpart in this house became Edmond. Thanks for the help from Edmond.
Thank you for your review Angel, glad to hear Edmond could help you. We are sorry to hear you were disappointed with the rest of your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotProfessional Service
One of the best property agencies I've interacted with. Davide was able to provide solutions and work effectively while maintaining strong professionalism throughout. I would also like to thank Sam Darren for the viewing and handling the initial letting, which required him working overtime to make happen, and Tereza Simkova for arranging the tenancy agreement while answering my queries. Also would like to thank Antonino Ranno for his continued efforts for our maintenance queries. A great team who go the extra mile.
Thank you for your review, glad to hear Davide, Sam, Tereza & Antonino could help you.
5/5
GoogleGinny has been absolutely phenomenal in her service. She’s resourceful and works hard to make things happen. Thks Ginny
Thank you for your review Dilip, glad to hear Ginny could help you.
5/5
TrustpilotLeasing & Renewal Experience
I would like to recommend Madison Feng, renewals negotiator from Chase Evans. My property has been managed by Chase Evans for many years. Madison is one of the rare few that knows exactly what the fair market value is for all parties and execute swiftly for the interest of all parties. It will be a great pleasure if Chase Evans can assign Madison to also take care of my future yearly renewals, because my experience with him has been great!
Thank you for your review, glad to hear Madison could help you.
5/5
GoogleShabir has been really quick to assist me with any questions I had about the property and the process. He was extremely helpful and accommodating throughout the process, from my first call to the Agency up to the move in date. He provided updates immediately and kept me informed about my application. Thank you again, Shabir, for an easy and seamless process.
Thank you for taking time to review our services. Chase Evans
5/5
Trustpilothigh high highly recommend -- Chase Evans
Chase Evans is the first agency i've met in the uk. i didn't realise how professional and responsible they are until i met the second one (a very large scale one).every Chase Evans member is replying fast (for emails, usually within half day) and solving issues effectively. e.g. i remember once the air cooling system wasn't working then i emailed Chase Evans in that day's afternoon, they replied after 1 or 2 hours and sent an engineer from the system provider the very next day. i was surprised.especially thanks to Edmond Cheng my property manager -- who is good at negotiating (with the landlords about the deposit). didn't expect the deposit would come back to me that quickly.
Thank you for your review Silvia, glad to hear Edmond could help you.
5/5
GoogleGreat service from Mohammed, always quick to help us and found some great properties that fit in the lower end of our budget! I would recommend anyone looking to buy or rent with Chase Evans ask for Mohammed.
Thank you for your review, glad to hear mohammed could help you.
5/5
GoogleI had a really great experience with Mohammed Uddin during our viewing in Woolwich. He was super responsive and accommodating with all our questions. He also knew the property details really well, which was impressive. Kudos to him!
Thank you for your review, glad to hear mohammed could help you.
1/5
TrustpilotTerrible experience ever!!
Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotKin Lee at Chase Evans
Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey
Thank you for your review Janet, glad to hear Kin could help you.
5/5
TrustpilotWe’ve found Chase Evans to be efficient…
We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.
Thank you for your review Charlotte, glad to hear Muhammad could help you.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
