Trusted Agent profile · London
★★★★★
1,694 reviews across 2 platforms
1 Crescent Arcade, London, SE10 9EJ
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,694 reviews on two platforms, including 353 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I viewed a lot of properties prior to meeting Mohammed who was responsive, considerate, patient, informative (in the midst of a very busy house viewing I might add) & he also kept us updated every step of the way. This made for a very pleasant experience. Thank you Mohammed & thank you Chase!
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotMax Watson was helpful in solving my…
Max Watson was helpful in solving my problems with the boiler. The boiler didn’t work for the second time since I was moved in for three months. I was depressed especially during these cold weather. Max had helped me to negotiate with the landlord whether there was a need to change a new one. Thanks Max for the prompt action that the boiler problem was solved in four days’ time.
Thank you for your review Leung, glad to hear Max could help you.
5/5
TrustpilotI bought a flat recently and Ginny…
I bought a flat recently and Ginny Pattni was the sales manager. She was of great help during the whole process and made sure to keep informed on all matters related to the sale. She was always very reassuring and had a positive outlook in stressful situations. I'm grateful for her guidance.
Thank you for your review Greta, glad to hear Ginny could help you.
5/5
GoogleI had a viewing with Ginny Pattni, she was so helpful and was so friendly and had so much experience and answered every question I had, I would strongly advise getting a viewing with Ginny. *****
Many thanks for your review Tammy, glad to hear Ginny could assist you with questions
5/5
GoogleWe felt we were in good hands from the first call with Jay. Both Jay and Chloe led the viewing, negotiation and final signing of the tenancy agreement. They understood our needs and found the perfect place for us. Thank you.
Thank you for your review, glad to hear Jay and Chloe could help you.
5/5
TrustpilotExperience with Chase Evan property management
I have been renting a flat from Chase Evans for a year, and I’m extremely happy with the feedback I received when it was needed and with the communication they provided. Also, I want to say a big thank you to Alaster, who helped me to stay headache-free during the deposit release. I think for every tenant it’s important to be heard and to be fairly treated. And I think Chase Evans guaranteed me both.
Thank you for your review Valeriya, glad to hear Alaster could help you.
5/5
TrustpilotExcellent Service from Kin-Long Lee
I had a great experience with Kin Lee during my tenancy renewal. Kin was professional, responsive and made the process smooth and straightforward. Communication was clear and everything was handled efficiently.I highly recommend Kin and Chase Evans UK for their excellent service!
Thank you for your review Karthik, glad to hear Kin could help you.
5/5
TrustpilotMy experience with Chaseevans
I recently had a blocked drain issue in my apartment, and my property manager Kimberly Fernandes came to the rescue! She was incredibly responsive, efficient, and professional in resolving the problem. I'm impressed with the level of service I received, and I highly recommend East Property Management for their excellent customer service and expertise. Thank you, Kimberly, for your outstanding assistance!
Thank you for your review Tao, glad to hear Kimberly could help you.
5/5
TrustpilotMy RM Amruta Satia made my experience…
My RM Amruta Satia made my experience of renewing my lease easy, quick and beneficial . She was early to start the process, understood my needs and very quickly closed the successful negotiation . Responsive , responsible and reliable .
Thank you for your review Abid, glad to hear Amruta could help you.
5/5
TrustpilotKin Lee has been a fantastic management…
Kin Lee has been a fantastic management agent for my rental property in Colindale, north London. The service has been rapid, professional and courteous both to me and the tenant. Due to this i have been lucky enough to retain my tenant at full market value. Many thanks!
Thank you for your review Jean, glad to hear Kin could help you.
5/5
TrustpilotGood experience with property management
Overall good experience with property manager (Eric Pang) being responsive, supportive and addressing urgent issues quickly.
Hi IG - Thank you so much for your review! So glad to hear you had such a productive experience with Eric and that he was able to prove you with such supportive service. Please note that if there is anything else you wish or share or if you have any questions, don't hesitate to reach out!
5/5
TrustpilotTenancy change
Chase Evans has been my property agent in London since 2014. So far, professionalism is demonstrated all the times. Kimberly Fernandes has recently been assigned to take care of my property. There are several teething issues from the new tenants during the recent tenant change. Kimberly is responsive and active in coordinating the issues for both sides.
Thank you for your review Lilian, glad to hear Kimberly could help you.
5/5
GoogleVery professional service especially Greenwich sales manager ‘Ginny Pattni’. She was very kind and supportive, patiently answering all our questions. Her quick response and ownership is much appreciated. Definitely she is an expert and had been in this field for years that made the entire buying process so much easier. Her service had a personal touch. I highly recommend their service.
Thank you for your review, glad to hear Ginny could help you.
5/5
GoogleMe and my friends were seriously going through hell to find a flat to rent and I can’t explain what an amazing experience i had with this agency! I really want to say a big thanks to Shabir for looking after us and helping us find the perfect property. 🥰🥰 …
Thank you for taking time to review our services. Chase Evans
1/5
TrustpilotDO NOT DEAL WITH CHASE EVANS GREENWICH…
DO NOT DEAL WITH CHASE EVANS GREENWICH, EXTREMELY UNPROFESSIONAL EXPERIENCE, NUMEROUS FALSE ASSURANCES AND SERIOUS PROPERTY ISSUES
Thank you for your feedback. We take allegations of this nature very seriously; however, we have been unable to identify your tenancy from the information provided in this review. To enable us to investigate the issues you have raised thoroughly, please contact our Customer Services team directly, quoting your full name, property address and tenancy details. Once we have this information, a member of the team will review your concerns and respond accordingly. We are committed to investigating all complaints fairly and would welcome the opportunity to understand the circumstances surrounding your experience and work towards a resolution. Kind regards, Customer Services Team Chase Evans
5/5
GoogleGinny of Chase Evans is a very professional individual who helped immensely in the purchase of the property I sourced for my friend.
Thank you for your review Alobueze, great t hear Ginny could assist in your purchase
5/5
GoogleHad a great experience dealing with Ginny in a recent sale of a property in Dartford. Buyers were found and brought to the unit in a short period if time and sale went through smoothly and efficiently. Ginny also helped navigating the complex cladding issues
Thank you for your review Craig, glad to hear Ginny could help you.
5/5
TrustpilotGood experience since 2007
I've had my rental property managed by Chase Evans for almost 20 years and overall they provide a good service. Occasionally something goes a bit awry when changing staff at their end but overall I'm very happy. Most recently Molly Pariyanukul was extremely efficient in getting tenants to agree to renew at a higher rental.
Thank you for your review Margaret, glad to hear Molly could help you.
5/5
TrustpilotSalem the Akhtar is an exceptional…
Salem the Akhtar is an exceptional professional with deep expertise and a strong dedication to quality. Their attention to detail and proactive approach consistently exceed expectations. With excellent communication and collaboration skills, working with Salem is always a seamless and enjoyable experience. Highly recommended!
Thank you for your review Faz, glad to hear Saleem could help you.
5/5
GoogleWe were lucky enough to have Ginny Pattni handling the sale of our rental property and she did an excellent job in making sure that the sale went through. We live overseas and so we needed to rely on Ginny to make sure that the sale price was realistic and that the process went as smoothly as possible. Her advice on the sale price meant that we got a sale done in the timeframe we wanted and she was very good at liaising with the different parties involved and always keeping us up to date with timely feedback. We would definitely recommend using Ginny.
Thank you for your review Philip, glad to hear Ginny could help you.
5/5
TrustpilotMy Experience was Excellent
The staff I delt with in viewing the flat and then completing the agreement procedures was professional and timely in responding to any question I had. I delt with Kin Lee for items related to the agreement and Lee was professional and prompt in responses.
Thank you for your review Abdulrahman, glad to hear Kin could help you.
5/5
TrustpilotChase evans property manager Danish is…
Chase evans property manager Danish is being courteous, prompt, and helpful & his responsiveness and efficiency in handling property-related issues is amazing. He went an extra mile over the week end to support the issue and sorted out in short time. Very kind and approachable.
Thank you for your review Gokul, glad to hear Danish could help you.
5/5
TrustpilotKimberly Fernandez from Chase Evans was…
Kimberly Fernandez from Chase Evans was so helpful and quick to sort out the boiler issue I had today. She was so quick to respond and arrange a contractor for a quick fix and within a couple of hours the contractor was here and fixed the boiler. Thanks Kimberly again may Jesus bless you.
Thank you for your review Roy, glad to hear Kimberly could help you.
4/5
TrustpilotI was in contact with Kin Lee regarding the renewal of my tenancy.
I was in contact with Kin Lee regarding the renewal of my tenancy. I had been experiencing issues with my fridge for several months, and it seemed like the property manager was reviewing the matter, but I wasn’t receiving any positive response. However, when Kin got involved, they handled the situation better.I explained my concerns to Kin , and hefollowed up effectively. We managed to reach a resolution, and he clearly understood the situation, especially since my decision about renewing the tenancy was related to the fridge issue. I also needed a letter, which he provided .Throughout the process, Kin communicated everything clearly in English and guided me very well with detailed updates. Compared to my previous experiences, this one was much smoother, easier to understand, and more respectful. His help made a significant difference.
Thank you for your review Fatemeh, glad to hear Kin could help you.
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Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
