Trusted Agent profile · London
★★★★★
1,444 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Chase Evans's office in London, at One the Elephant, is rated 4.6 out of 5 across 1,444 reviews on two platforms, including 215 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team and service provided
All of the team at Chase Evans have been extremely friendly and helpful. I most recently spoke with Harvey Asahi regarding a renting renewal, Harvey was very professional, efficient and responsive. I've been very happy with the service provided and would highly recommend this company.
Thank you for your review, glad to hear Harvey could help you.
5/5
Trustpilot5 Star Customer Service
Chase Evens are always going above and beyond to ensure our requirements are met. Never have had a bad experience with the team. Alaster was able to assist us after the tenancy was over very efficiently and we really appreciate the help.
Thank you for your review, glad to hear Alaster could help you.
5/5
TrustpilotAmruta was super helpful
Amruta was super helpful, answered my questions over the phone easily and responded really quickly via emails also. The reference check process was quick and clear.When calling, they don’t have the automated system and are quick to pick up.
Thank you for your review Susan, glad to hear Amruta could help you.
1/5
TrustpilotHad to pay previous tenant's debt!
Chase Evans Aldgate lettings team is terrible. Never registered me as a tenant in new property. There was a heating meter debt from the previous tenant they asked ME to pay (!!!) and promising a refund. It's been 18 months and I still haven't got my money back. Hurford Salvi Carr nearby are so much better - avoid Chase Evans like the plague.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Tanwir Islam and East Property Management. Tanwir has been professional, responsive, and always willing to help with any questions or concerns I had. I highly recommend their services!
Thank you for your review Lu, glad to hear Tanwir could help you.
5/5
GoogleI had a very pleasant viewing experience with Valerio! He was extremely helpful, efficient and responsive. Even after I moved to the property, he was helping & guiding me with all issues raised.
Thank you for your review, glad to hear Valerio could help you.
5/5
TrustpilotKin Lee
Kin Lee - was excellent in facilitating our contract extension negotiations and renewal with the Landlord. He was very proactive and initiation conversations and follow ups to ensure that it was managed it a timely and efficient manner.
5/5
TrustpilotAlan Quach has been extremely easy to…
Alan Quach has been extremely easy to deal with whilst completing the check out process for a unit we were renting from Chase Evens. As usual nothing but positive things to say about Chase Evens, colleagues such as Alan Quach continue to allow Chase Evens to be one of the best agents in London. Thank you for the help!
Thank you for your review Gov, glad to hear Alan could help you.
5/5
TrustpilotGreat Service! Keep it up!
Chase Evans helped to secure a tenant for my apartment in UK. The property manager Danish Ashraf from the VIP team provided excellent service. He is very professional, responsive and customer-oriented. Unlike one that I met who insisted on her ways, Danish is receptive to my suggestions and have the client's interest at heart.
Thank you for your review Forty, glad to hear Danish could help you.
5/5
TrustpilotChase Evans - my sole agent
Chase Evans is the sole agency of my flat since the first tenancy contract. Colin, in Hong Kong, acts a good bridge for communication with his colleague in UK. Madison is very helpful and communicate well with all parties to enable the tenancy renewal happens. We are very pleased with the service of Chase Evan In all these years. Will definitely stay with Chase Evans.
Thank you for your review Angeline, glad to hear Colin and Madison could help you.
5/5
TrustpilotSmooth admin, flexible agents
Big thanks to Gladys Kiala, renewals negotiator at ChaseEvans, who has been very flexible with my admin and super fast & responsive. Per my interactions with Gladys, I can only say positive things of Gladys and the agency.
Thank you for your review IIdiko, glad to hear Gladys could help you.
5/5
TrustpilotArguably one of the top agents
Have been renting via Chase Evans for many years and they're truly one of the best in the business. Special thanks to my property manager Mint Mok for her help in resolving any issuers fast and efficiently.
5/5
TrustpilotGreat renewal negotiation experience
Terry was immensely helpful during the renewal of my tenancy. He kept me up to date with the situation, always replied very promptly to my emails, and generally going through the process was easy and smooth. He also didn't hesitate to contact the landlord on my behalf to ask to reduce the rent increase slightly, which made a great impression.
Thank you for your review Luke, glad to hear Terry could help you.
5/5
TrustpilotBailey has been the property manager…
Bailey has been the property manager for our rental for the past month and has been very helpful.Promptly dealt with issues which we appreciate and helped to make our move in process easier.
Thank you for your review Shannon, glad to hear Bailey could help you.
5/5
TrustpilotKin Lee was extremely helpful…
Kin Lee was extremely helpful throughout our contract renewal process, providing very prompt responses to all my questions and making himself available for calls on very short notice whenever needed. The process went on very smoothly from beginning to end. Thank you, Kin!
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotPerfect for young professionals with high expectations
I lived at a property managed by Chase Evans for 2 years without any troubles. Issues were resolved quickly and support was there when needed. The checkout process was fast and the partners they use, such as East Property Management, are very professional. Ade Taylor provided any necessary assistance and ensured I was always updated which helped make my experience satisfying.
Thank you for your review Daf, glad to hear Ade could help you.
5/5
TrustpilotHighly Recommend, Outstanding Experience!
I recently had the pleasure of working with Amruta Satia, and I couldn't be more satisfied with the service I received. Amruta is always available to answer my questions and kept me informed every step of the way.
Thank you for your review Ying, glad to hear Amruta could help you.
5/5
TrustpilotExcellent service from my property manager!
My property manager Edmond Cheng has been very helpful since taking over my account.Communications with him has always been smooth and easy, and he is doing such a wonderful job, handling all the issues with my flat with such professional manner.10 out of 10 I'd recommend service from Chase Evans knowing that Edmond will be in charge of my flat!
Thank you for your review Celine, glad to hear Edmond could help you.
2/5
TrustpilotIts truly really hard to rate chase…
Its truly really hard to rate chase…Its truly really hard to rate chase evans as some of the staff are so lovely and will go out of their way to help you as a tenant, where others will favour the landlord and try their absolute best to scam you…I was super disappointed with Chase Evans by the end of our tenancy after they tried to take half our deposit for things that were clearly either there before or just natural wear and tear…My advice would be to make an itemised list of things that are wrong with the property when you move in, supported with photo’s to make sure you’re covered and they dont try and take your hard earned money.They love dropping a huge professional clean fee at the end of a tenancy also, they did this to me and some friends of mine… you will most likely have to get that back via my deposit but just do everything you possibly can to make sure they cant tell any lies about you!
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotMint Mok and Colin are very helpful
Mint Mok and Colin are very helpful, with swift response, professional services, and give me a peace of mind, especially during the time i first took up the apartment and had no idea how to manage different things.
5/5
TrustpilotSona Limbu is a very helpful property manager
Sona Limbu is a very helpful property manager. Sona promptly provided me with a living details reference when I needed it, and made sure that the reference has been correctly received. Sona has been very responsive and kind in all our communications. Thank you Sona and Chase Evans.
Thank you for your review Tarik, glad to hear Sona could help you.
5/5
Trustpilot5 star service
Ginny recently helped us purchase an apartment and provided a ⭐️⭐️⭐️⭐️⭐️ service. She’s extremely knowledgeable, drives things forward and keeps you and you solicitors informed along the way. Couldn’t recommend working with Ginny enough. Thank you Ginny 🙏🏻
1/5
TrustpilotFlat rental does not reflect videos/photos advertising property
We rented a furnished flat for our daughters on the basis of photos and a video showing very good state of the flat. ChaseEvans were very helpful during the signing procedure. However, the first time of biding the flat at moving in showed the flat was in a very poor state with stained mattresses, degraded box springs, broken furniture. Even though the ChsseEvans agent said bed should be replaced, the owner (HongKong) wanted to do no work and no replacements. Chase Evan’s did not do their job to rectify the situation
Thank you Michael for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, I have passed this review onto a member of management to investigate, Regards,
5/5
TrustpilotThanks to property manager Lauren Martin!
Thanks to Lauren Martin at East property management Chase Evans, she helped solve a maintenance issue we had on our property and has arranged for someone to be in contact with us to get the issue sorted! I emailed her earlier today and within hours she has put us in touch with a contractor. Thank you so much this is much appreciated!
Thank you for your review Matillda, glad to hear Lauren could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
