Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Great renewals handler - Molly Pariyanukul

Our dedicated Renewals Handler, Molly Pariyanukul, has been exceptional in helping us navigate through the renewal process. She is very patient and helpful, and is very quick to respond to any questions we have. She is also very fast at getting things done. Thank you Molly for all your help.

KL · 11 August 2024

★★★★★ 5/5

Trustpilot

Made our tenancy as smooth as possible

We found a really nice apartment to rent thanks to Chase Evans. Specially Eric Pang from Chase Evans has been tremendously helpful. He proactively helped us solve any troubles we faced in the apartment. Thanks to him and the team for making our tenancy very smooth and trouble free.

Rupal · 12 October 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Kin Lee

My husband and I recently renewed our tenancy agreement with the help of Kin Lee, our Senior Renewals Coordinator. Kin was incredibly helpful, providing prompt responses and expert guidance throughout the process. He made negotiating our renewal tenancy terms smooth and quick. We appreciate Kin's dedication to ensuring our renewal process was stress-free. Highly recommended!

Alina · 9 May 2024

★★★★★ 5/5

Trustpilot

The stay experience has been very…

The stay experience has been very satisfactory, in the process of checking in any urgent problems, Danish Ashraf will be timely and patient to help us solve problems. Thank you Danish for making our stay such a great experience, and I would love to recommend it to others.

Ziqi · 5 September 2024

★★★★★ 5/5

Trustpilot

We are first-time buyers and Ginny…

We are first-time buyers and Ginny Pattni at Chase Evans has been incredibly helpful throughout our search. Her guidance and expertise made the process much easier for us. Ginny was always available to answer our questions and provided clear, detailed information. Highly recommend her for anyone looking for a reliable and supportive estate agent!

Abhi · 20 May 2024

★★★★★ 5/5

Trustpilot

Good service from my current properly manager at Chase

My current property manager at Chase is far better than previous managers I have had. She is responsive and pro- active which is what I was looking for in a manager. She is good at liaising with the tenants too. I hope she will remain my manager for the foreseeable future.

Hong · 22 September 2026

★★★★★ 5/5

Trustpilot

Danish Ashraf from East Property…

Danish Ashraf from East Property ManagementDanish has been extremely helpful with any kind of property related issues that we have faced, no matter how small or big the problem was. He promptly addresses the problem and gets us the best fix for it. I found him to be very approachable and understanding, also he's very polite to talk to. Thank you Danish for all your help :)

Palak · 5 July 2023

★★★★★ 5/5

Trustpilot

We are very grateful that Amruta Satia…

We are very grateful that Amruta Satia helped with our renewal swiftly and professionally, and has replied to our concerns and questions about the changes due to the updates in Renters’ Right Act. It was a great experience.

Chi · 9 May 2026

★★★★★ 4/5

Trustpilot

Tenancy Renewal Experience

Renewal of the tenancy agreement between me and my tenant through Molly Pariyanukul, my renewals negotiator, was a breeze. Molly was very informative, providing clear advice on the process as well as on my options, and arranged for the renewal to be completed promptly and smoothly.

London · 13 September 2024

★★★★★ 5/5

Trustpilot

Very efficient and experienced office

Very efficient and experienced office. Margaret and her team handle the rental of the property professionally and Molly handles the renewals with reliability and is always at hand to answer queries from the landlord and tenants. An invaluable service. Highly recommended which is why I have been using them for years.

Mrs · 13 June 2024

★★★★★ 5/5

Trustpilot

Quick and efficient maintenance work

There was recently a fire in our flat, which caused the water heater to stop functioning. I want to thank our property manager Kimberly Fernandes from Chase Evans for following up with the landlord and making sure a new one is installed in just a few days with no follow-up being needed. Chase Evans in general are speak to, and work with.

Akarsh · 25 October 2023

★★★★★ 4/5

Google

It was my first time renting a flat in the UK and Jay was very friendly and helpful throughout the rental process. He provided us with professional advice and he was very responsive. Communications were generally smooth and Jay’s colleague Chloe also replied to our enquiries in a timely manner. However I don’t think the handover of the flat was as professional. When we first arrived at the flat, there were stains on the wall, the oven is dirty and oily, no toilet seat lid and the dining table was broken. On our second week of tenancy a handyman came into the flat with his own keys (and we were not informed) to fix the toilet and the dining and we were completely freaked out. After I reflected this to Jay, the handyman who revisited and the painter (who came a month after we’ve been staying for almost a month) did give me a call before coming up. I would give a 5 star if these could be fixed before the tenancy started. Ps. It also took them 3 months to settle the electricity bill of the period before my tenancy started. I reflected that to property manager Sharlene (who’s also friendly and nice) and I hope it has been settled by now…PositiveResponsiveness, Professionalism

Ashu · 10 January 2022

★★★★★ 5/5

Trustpilot

Property Renewal Process

Molly was my dedicated renewal handler. She has provided exceptional service as my property renewal handler, making the entire process seamless and stress-free. She was professional, responsive, and attentive to every detail and understand the needs and urgency of the tenants. Thank you, Molly, for your support.

Shahyan · 14 August 2024

★★★★★ 5/5

Trustpilot

I bought a flat recently and Ginny…

I bought a flat recently and Ginny Pattni was the sales manager. She was of great help during the whole process and made sure to keep informed on all matters related to the sale. She was always very reassuring and had a positive outlook in stressful situations. I'm grateful for her guidance.

Greta · 25 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Kin-Long Lee

I had a great experience with Kin Lee during my tenancy renewal. Kin was professional, responsive and made the process smooth and straightforward. Communication was clear and everything was handled efficiently.I highly recommend Kin and Chase Evans UK for their excellent service!

Kratik · 8 October 2024

★★★★★ 5/5

Trustpilot

My experience with Chaseevans

I recently had a blocked drain issue in my apartment, and my property manager Kimberly Fernandes came to the rescue! She was incredibly responsive, efficient, and professional in resolving the problem. I'm impressed with the level of service I received, and I highly recommend East Property Management for their excellent customer service and expertise. Thank you, Kimberly, for your outstanding assistance!

Tao · 21 September 2023

★★★★★ 5/5

Google

From the first day we contacted Chase Evans E&C, Bradley Steward has been a gent. He helped us find an amazing apartment and new home in E&C swiftly. Always reliable and responsive to our requests, even responding to emails and messages after office hours, he's made the whole move process a very smooth one. The apartment was ready and in prefect condition when we moved in and the few remaining bits and pieces we needed were quickly sorted out. Very professional and a pleasure to deal with. Thanks Bradley!PositiveResponsiveness, Quality, Professionalism, Value

Seb · 28 August 2021

★★★★★ 5/5

Trustpilot

Kin Lee has been a fantastic management…

Kin Lee has been a fantastic management agent for my rental property in Colindale, north London. The service has been rapid, professional and courteous both to me and the tenant. Due to this i have been lucky enough to retain my tenant at full market value. Many thanks!

Jean · 14 June 2024

★★★★★ 1/5

Google

Short summary of their service: inaccurate, slow to respond (if you get any at all), and unprofessional. Virtually non-existent. When renting the flat, the communication wasn't too bad. This, unfortunately, was the only time efficient communications were made. Moving into the flat was a disaster, as Jay left for vacation without passing along any relevant information to his colleagues. I had several boxes that needed to be delivered a day prior to my check-in (the date the boxes were delivered was still after our tenancy had began). I requested that the boxes to be received by the concierge so that I could come the next day and pick them up. Jay forgot to read my e-mail (and I'm quoting him here), and the concierge, having no idea what the boxes were, sent the delivery back. I ended up paying for two delivery charges and a week without clothes, since every essential daily items were in the box. When I complained and asked for a justifiable compensation, he shrugged and said "too bad, but nothing I can do". Aside from this particular incident, replies were often delayed and decoherent with my requests. Even when issues required urgent attention, he was not very present. After moving in, Chase Evans sent me a welcome letter with a list of utility providers for electricity, gas, water and so on. Turns out, the letter was not so welcoming after all since they listed the wrong suppliers for electricity and hot water. Considering that the property didn't rely on gas for anything, the only supplier they got right was water. After wasting hours on the phone with the wrong utility providers, I asked my neighbours and the building manager and finally got access to the correct providers. I asked them if the providers ever changed- the answer was no. The issues continue- the biggest issue, should you decide to rent a property from Chase Evans, will be faced at checkout. Upon checkout, I went over the tenant's agreement and cooperated with everything listed on the checkout section. I even asked Chase Evans if they had any particular professional cleaning service they recommend, just so I could avoid delays. They recommended a firm called Hyway Cleaning, which was significantly more expensive than other local cleaning firms. I still went with them, as per the estate agent's suggestion, because he/she mentioned that Hyway Cleaning was the only firm they could give access to in the event of unsatisfactory cleaning. The cleaning, in my opinion, was quite good- the cleaners knew what belonged to the flat and what didn't, and knew how and where to clean. The problem is, the deposit still hasn't been returned. I haven't even seen the bill stating the deductions, and it's been 7 weeks since our tenancy expired. 7 WEEKS. If you ask any other people who have rented properties from any other estate agency, they will say that 7 weeks is ample time for the inspection, negotiation and returns. And yet, when requested, agents at Chase Evans would just say "the negotiation procedure takes 4-8 weeks depending on the condition you left the flat". Do you see the irony? I used the cleaners they recommended, paid extra money to avoid latencies, and yet they still found a reason to delay the procedure. And need I mention, 8 weeks is the average time taken to reach an AGREEMENT, not the time taken for the first offer to even be made. All things considered, avoid Chase Evans at all costs. I have spoken to several agents at the firm, and no one deviated from the low-standard service Chase Evans provided. All the 1-star ratings you may find in the reviews and their comments are accurate to the letter. Every one of the negative comments COMBINED will be the nightmares that you will face should you go with this agency. Sure, they've got some attractive properties, but so do other firms. I can guarantee that you will spend the duration of your tenancy+however long it takes for the deposit return surrounded in agony and desperately waiting for a reply.NegativeResponsiveness, Quality, Professionalism

Yun · 13 June 2021

★★★★★ 5/5

Trustpilot

Timely and Transparent Support

I have worked with Gladys in Chase Evans for my contract renewal for the second time. The process was quick and transparent. I would like to take this opportunity to share my gratitude to Chase Evans team, particularly to Gladys for the partnership.

Oytun · 23 August 2024

★★★★★ 5/5

Trustpilot

Great service from beginning to end

Very much appreciated the help and support of Ginny from Chase Evans during a property purchase. Throughout the process, Ginny went the extra mile to ensure this ran smoothly and was reliable. Ginny was attentive and easy to contact. Would definitely recommend Ginny to anyone on their property journey.

P · 28 July 2025

★★★★★ 5/5

Google

I can highly recommend Chase Evans for finding the perfect flat. Jay is one best agent I have ever come across, he kindly helped me to find that flat that I was looking for in a busy London market. Also, he is very easy to communicate with and immensely helped with all the queries I had. Also, big thanks to Chloe for helping out with all the documents.PositiveResponsiveness, Quality, Professionalism, Value

Vladyslava · 28 August 2022

★★★★★ 5/5

Trustpilot

Good experience with property management

Overall good experience with property manager (Eric Pang) being responsive, supportive and addressing urgent issues quickly.

IG · 4 September 2026

★★★★★ 5/5

Trustpilot

Tenancy change

Chase Evans has been my property agent in London since 2014. So far, professionalism is demonstrated all the times. Kimberly Fernandes has recently been assigned to take care of my property. There are several teething issues from the new tenants during the recent tenant change. Kimberly is responsive and active in coordinating the issues for both sides.

Lilian · 18 October 2023