Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Contract Renewal

I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.

Oytun · 21 October 2022

★★★★★ 4/5

Trustpilot

Experience of Flat 45 Eagle Point

We rent the house for 12 months. Most of the help are useful for example the maintenance issue and the checkout process, especially the help from EDMOND CHENG. He was very responsible for all our queries and went to help us in a very timely manner. Midway through the process, we changed a few colleagues to dock our house, and we were a little confused as to who to even call to deal with our problem. We had to call the branch to repeat the problem several times before we knew who would take care of our house matters. We think the check-in process can be improve. There is no staff come to the flat and arrange us for the check-in. The staff didn't reply immediately and didn't answer our call during the move in date. We wait for the check-in at the reception for more than 5 hours after we took off the plane... That's is terrible. Moreover, the check-in inventory report sent us after we ask for it. We are hard to confirm the situation when we move in. But in general, we only felt that we were noticed when our counterpart in this house became Edmond. Thanks for the help from Edmond.

Angel · 16 October 2022

★★★★★ 5/5

Trustpilot

Professional Service

One of the best property agencies I've interacted with. Davide was able to provide solutions and work effectively while maintaining strong professionalism throughout. I would also like to thank Sam Darren for the viewing and handling the initial letting, which required him working overtime to make happen, and Tereza Simkova for arranging the tenancy agreement while answering my queries. Also would like to thank Antonino Ranno for his continued efforts for our maintenance queries. A great team who go the extra mile.

Customer · 6 October 2022

★★★★★ 5/5

Trustpilot

Leasing & Renewal Experience

I would like to recommend Madison Feng, renewals negotiator from Chase Evans. My property has been managed by Chase Evans for many years. Madison is one of the rare few that knows exactly what the fair market value is for all parties and execute swiftly for the interest of all parties. It will be a great pleasure if Chase Evans can assign Madison to also take care of my future yearly renewals, because my experience with him has been great!

B · 16 September 2022

★★★★★ 5/5

Trustpilot

high high highly recommend -- Chase Evans

Chase Evans is the first agency i've met in the uk. i didn't realise how professional and responsible they are until i met the second one (a very large scale one).every Chase Evans member is replying fast (for emails, usually within half day) and solving issues effectively. e.g. i remember once the air cooling system wasn't working then i emailed Chase Evans in that day's afternoon, they replied after 1 or 2 hours and sent an engineer from the system provider the very next day. i was surprised.especially thanks to Edmond Cheng my property manager -- who is good at negotiating (with the landlords about the deposit). didn't expect the deposit would come back to me that quickly.

Silvia · 8 September 2022

★★★★★ 1/5

Trustpilot

Terrible experience ever!!

Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.

Emz · 22 August 2022

★★★★★ 5/5

Trustpilot

Kin Lee at Chase Evans

Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey

Janet · 25 September 2024

★★★★★ 5/5

Trustpilot

We’ve found Chase Evans to be efficient…

We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.

Charlotte · 7 August 2022

★★★★★ 5/5

Trustpilot

Great service From Mint Kok, Chase Evans!

Mint Kok has been serving me well with her responsiveness and efficiency. She offers the best and most economical solutions from the various quotations she sources for repairs and maintenance. She also provides the before and after photos for the works done.

Edwin · 22 December 2025

★★★★★ 5/5

Trustpilot

Tenancy renewal and property management

The flat we are renting has been managed by Chase Evans for the entirety of our tenancy. Over the last year, Kean was an excellent and very responsive manager for our property who provided very rapid and effective responses. This month, we faced the renewal of our tenancy and we honestly believe Madison did an outstanding job in helping us negotiate a good price considering the significant increase in the market in our area. Very good communication and mediation with the landlord.

Francesco · 27 July 2022

★★★★★ 5/5

Trustpilot

I rented out my Apartment through…

I rented out my Apartment through Chaseevans successfully. Their professional team helped me manage the whole leasing process efficiently and professionally from initial marketing, screening out potential tenants, reference checking to move-in checking and finalising the lease documents. Always acting promptly on my enquiries. My special and heartfelt thanks to Lauren, Andy and Shannon !

Olson · 30 May 2024

★★★★★ 5/5

Google

My experience with Chase Evans has been extremely positive. I had a very good viewing and then great support throughout the process, especially from Joanna. She’s been very responsive and helpful answering my questions, and setting up viewings in the apartment before my move. Would recommend!

Federica · 26 March 2026

★★★★★ 5/5

Trustpilot

Prompt, professional advice and help

Ms Gladys Kiala helped me through renewal of a tenancy agreement. Ms Kiala was very well informed, prompt & professional providing constructive advice making the entire process smooth and trouble free.I remain grateful for her help and wish her the very best in her future endeavours

Anil · 21 October 2024

★★★★★ 5/5

Trustpilot

highly recommend Aurora and Chase Evans Property Management

Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. I highly recommend Aurora and Chase Evans Property Management. Thank you, Aurora, for your excellent service!

Stella · 15 July 2024

★★★★★ 4/5

Google

It was my first time renting a flat in the UK and Jay was very friendly and helpful throughout the rental process. He provided us with professional advice and he was very responsive. Communications were generally smooth and Jay’s colleague Chloe also replied to our enquiries in a timely manner. However I don’t think the handover of the flat was as professional. When we first arrived at the flat, there were stains on the wall, the oven is dirty and oily, no toilet seat lid and the dining table was broken. On our second week of tenancy a handyman came into the flat with his own keys (and we were not informed) to fix the toilet and the dining and we were completely freaked out. After I reflected this to Jay, the handyman who revisited and the painter (who came a month after we’ve been staying for almost a month) did give me a call before coming up. I would give a 5 star if these could be fixed before the tenancy started. Ps. It also took them 3 months to settle the electricity bill of the period before my tenancy started. I reflected that to property manager Sharlene (who’s also friendly and nice) and I hope it has been settled by now…PositiveResponsiveness, Professionalism

Em · 13 June 2022

★★★★★ 5/5

Google

Owen was very helpful and responsive!

TAMANNA · 16 January 2026

★★★★★ 5/5

Trustpilot

Great renewals handler - Molly Pariyanukul

Our dedicated Renewals Handler, Molly Pariyanukul, has been exceptional in helping us navigate through the renewal process. She is very patient and helpful, and is very quick to respond to any questions we have. She is also very fast at getting things done. Thank you Molly for all your help.

KL · 11 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Kin Lee

My husband and I recently renewed our tenancy agreement with the help of Kin Lee, our Senior Renewals Coordinator. Kin was incredibly helpful, providing prompt responses and expert guidance throughout the process. He made negotiating our renewal tenancy terms smooth and quick. We appreciate Kin's dedication to ensuring our renewal process was stress-free. Highly recommended!

Alina · 9 May 2024

★★★★★ 5/5

Trustpilot

The stay experience has been very…

The stay experience has been very satisfactory, in the process of checking in any urgent problems, Danish Ashraf will be timely and patient to help us solve problems. Thank you Danish for making our stay such a great experience, and I would love to recommend it to others.

Ziqi · 5 September 2024

★★★★★ 5/5

Trustpilot

We are first-time buyers and Ginny…

We are first-time buyers and Ginny Pattni at Chase Evans has been incredibly helpful throughout our search. Her guidance and expertise made the process much easier for us. Ginny was always available to answer our questions and provided clear, detailed information. Highly recommend her for anyone looking for a reliable and supportive estate agent!

Abhi · 20 May 2024

★★★★★ 5/5

Trustpilot

Good service from my current properly manager at Chase

My current property manager at Chase is far better than previous managers I have had. She is responsive and pro- active which is what I was looking for in a manager. She is good at liaising with the tenants too. I hope she will remain my manager for the foreseeable future.

Hong · 22 September 2026

★★★★★ 5/5

Trustpilot

Danish Ashraf from East Property…

Danish Ashraf from East Property ManagementDanish has been extremely helpful with any kind of property related issues that we have faced, no matter how small or big the problem was. He promptly addresses the problem and gets us the best fix for it. I found him to be very approachable and understanding, also he's very polite to talk to. Thank you Danish for all your help :)

Palak · 5 July 2023

★★★★★ 5/5

Trustpilot

We are very grateful that Amruta Satia…

We are very grateful that Amruta Satia helped with our renewal swiftly and professionally, and has replied to our concerns and questions about the changes due to the updates in Renters’ Right Act. It was a great experience.

Chi · 9 May 2026

★★★★★ 4/5

Trustpilot

Tenancy Renewal Experience

Renewal of the tenancy agreement between me and my tenant through Molly Pariyanukul, my renewals negotiator, was a breeze. Molly was very informative, providing clear advice on the process as well as on my options, and arranged for the renewal to be completed promptly and smoothly.

London · 13 September 2024