Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Mint Mok was very helpful and…

Mint Mok was very helpful and supportive all the time of my tenancy via ChaseEvans :)

Jegak · 16 September 2026

★★★★★ 5/5

Trustpilot

Danish is always quick to answer emails…

Danish is always quick to answer emails and to respond to calls. He is friendly and very helpful - when I was without hot water Danish very quickly found a repair team to fix my boiler.In the check out process of my rental, Danish sent clear communications and next steps so that I could get my deposit back fairly and quickly.

Elom · 26 July 2024

★★★★★ 5/5

Trustpilot

Amruta professionally addressed Tenancy Renewal

Amruta professionally addressed the renewal of the tenancy ahead of it expiry date to ensure void periods were avoided. Amruta advice on renewal was spot on inspect of the new rules and minimising costs associated with tenancy changes. Amruta and Chase Evans are a fantastic team to work with.

Ken · 11 May 2026

★★★★★ 5/5

Google

I had a very pleasant viewing experience with Virginia! She is extremely helpful, efficient and responsive. I really appreciate how she can provide service in Cantonese and Mandarin which makes the rental search way more easy for me and my housemate. Highly recommend to ask for Virginia's help if you are looking to rent in London!

F · 16 March 2026

★★★★★ 1/5

Trustpilot

A HORRIBLE COMPANY FULL OF THEFT

Our experience with Chase Evans has been an absolute nightmare, please save your money and do not rent through them they literally eat your money. To list down a few things:

Adeeba · 10 September 2026

★★★★★ 5/5

Trustpilot

Checkout process & security deposit release

The company was very professional in handling the end of tenancy process (Otherwise known as the Check-out process). They sent a detailed check out report with photographs to act as evidence for the findings of the check out clerk, who works for a 3rd party inspection company and hence their report seemed truly impartial & free from bias. However, there were a few inaccurate items in the report which most probably are a result of an in accurate inventory process conducted prior to my checkin. Accordingly, upon first contacting Chase Evans about it, Murat Colak, was a true client centric senior manager who handled the situation with great empathy & promptly resolved the matter. We ended up quickly agreeing and my security deposit was subsequently released. Special thanks to Murat for same.

Ahmed · 13 April 2023

★★★★★ 5/5

Trustpilot

Best Property Manager Ever

If i could give ten stars, I would !Alan went above and beyond what you would normally expect from a properly manager.I have had some issues with the new flat after we moved in. Which I wasn’t expecting.Whoever Alan my property manager handled the issues professionally and was responsible, helpful and fast to get things sorted.From the first email he was in charge contacting my landlord and updating me, quick to reply and communicate and played a key part in ensuring the issues will be resolved to the satisfaction of all parties.Kept following up all day everyday helping me settling in my new place.He didn’t leave me until I was completely happy and satisfied.I really appreciated that and hopefully, he continues to be the Property Manager.

Tina · 8 April 2023

★★★★★ 5/5

Trustpilot

Thanks to Camille

Camille Lai assisted us to renew the lease with the existing tenant. During the process, she explained the changes in the new Renters' Rights Act to us clearly. Hope she could stay on and look after our matters. We had so many Account Managers in the past 8 years, making it difficult to build a good working relationship with your firm.

Ellen · 17 September 2026

★★★★★ 5/5

Google

Thanks Valerie for your help best estate agent in London, will always recommend him

Melody · 16 January 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience buying…

We had a fantastic experience buying our first flat with Ginny Pattni. She explained the process to us and was super supportive and personal throughout. We had a lot of questions as first time buyers but her answers were always prompt and helpful. Could not recommend enough! Thank you to Ginny for making this such an easy and enjoyable process for us!

Barbara · 30 May 2024

★★★★★ 5/5

Trustpilot

Thankful to Eric's help

I’m really grateful for Eric’s professional help with resolving the recent property maintenance issues . He made the process easy and straightforward, making sure that everything was resolved. Fantastic service from Eric Pang.

Sofia · 19 August 2026

★★★★★ 5/5

Trustpilot

Five star to Ginny

I cannot recommend Ginny highly enough. From start to finish, Ginny has been incredibly helpful, professional and proactive throughout all sale and purchase transactions throughout the entire process.

Bren · 3 June 2026

★★★★★ 5/5

Google

Rinna made my property search in London an absolute breeze. Her dedication, expertise, and quick follow-up after I moved in were truly impressive. She took the time to understand my needs and found exactly what I was looking for. Rinna's service is unparalleled, don't hesitate to reach out to her if you're looking for a place in London!

Zhen · 21 August 2024

★★★★★ 5/5

Trustpilot

Excellent service provided by Harvey Asahi

A big thank you to Harvey Asahi. My flat was difficult to get back as an awful tenant occupied. After a lengthy Court case, my property was finally return back to me safety. 

Harvey is an enthusiastic professional and very pleasant gentlemen. I enjoyed him services and support as a landlord, he is not only just to follow up the issues raised by the tenants, more importantly, he gives me a strategic view for a long term fix on tenant’s issues. He really exceeded my expectation from time to time indeed. 

Well appreciated him effort to mitigate and solve problems in a timely fashion.

Tom · 15 March 2023

★★★★★ 5/5

Trustpilot

It was a pleasure working with Mariam…

It was a pleasure working with Mariam from Chase Evans. My wife and I have just moved from Australia and in our search for a new residence Mariam was one of the most knowledgeable agents we have dealt with. We were unfamiliar with some of the processes locally but Mariam guided us through everything and was very knowledgeable about the properties themselves well as the processes to secure a property. She gathered our requirements when we first inquired and proceeded to show us properties that met the requirements we highlighted. I would highly recommend working with Mariam.

Daniel · 15 March 2023

★★★★★ 5/5

Trustpilot

Efficiently solving hot water shortage problems

I was experiencing a hot water shortage in the apartment I rented, and after I contacted my house manager, Adriana Chaba, she immediately contacted the apartment to confirm the problem, and an engineer to come to my home to help resolve it. The problem was solved within a day. A big thank you to East Property Management and Adriana Chaba for their very efficient and organized help!

Wenqi · 13 February 2024

★★★★★ 5/5

Trustpilot

Mint Mok of Chase Evans

My property at UK would not be handled smoothly without the dedicated work of my property manager Mint Mok. She was talented with communication skills, swift in response and efficient in action. Her warm & friendly manners definitely win our confidence on her & to the end on Chase Evans. I strongly believe that our properties are in good hands.

Yuk · 17 September 2026

★★★★★ 5/5

Trustpilot

My property agent

My property agent, Xin Guo was very helpful overall. We had some issues initially and this was due to a faulty apparatus, which was very tricky to handle as it involved sourcing the part and trying to fix it correctly without damaging anything. Xin Guo really helped to push the contractors to get things done in a timely manner, and luckily things worked out in the end. I can only attribute this to the persistence of our agent in communicating with the landlord and the contractor. I’ve had very bad service from agents in the past and I can truly say that this issue was handled very professionally by our agent. Thanks Xin Guo!

Sanjay · 3 March 2023

★★★★★ 5/5

Trustpilot

Chase Evans

Managing apartments from abroad is not always easy, but Abhijit Gooptu, the Head of Renewals and the Chase Evans renewals team in London have been consistently professional, responsive, and reliable. Their communication is clear, and I have complete confidence that my investments are being well managed.

Ronald · 13 May 2026

★★★★★ 5/5

Trustpilot

Helpful!

Kimberly Fernandes has been helpful in replacing our mattress for us very quickly. We do not live in the uk so it is difficult for us to purchase the mattress ourselves and Kimberly has helped us in a hassle free way. We are thankful. Overall, we are very happy about Chase Evans service as we believe after using so many others they are the most efficient and trustworthy agent in the uk.

SHAN · 29 September 2023

★★★★★ 5/5

Trustpilot

Excellent estate agency

We are tenants in the property managed by Chase Evans (East property management) and we are super happy about level of service they provide!Recently Danish Ashraf helped us a lot with the leakage from the apartment on top of ours - he stayed in touch, organized time for us and the owner of the apartment causing the leakage to assess the damage, and helped us agree on the resolution. In addition, Danish is always very positive and nice to talk to, and is always very mindful of our comfort and experience.

Olga · 28 January 2023

★★★★★ 5/5

Trustpilot

Kin Lee is professional and helpful for…

Kin Lee is professional and helpful for our lease renewal.

LO · 22 September 2026

★★★★★ 5/5

Google

Jay helped us find and move into our rental property quickly and seamlessly after we were let down last minute by a different agency. We viewed the property on Monday and had moved in on the Friday. Jay was extremely professional, efficient and helpful throughout the whole process and responded to our messages or questions we had quickly. 5 star service!

Francesca · 13 May 2024

★★★★★ 5/5

Trustpilot

I would like to thank Danish with…

I would like to thank Danish Ashraf (east property management)with helping to release our deposit.We had a very difficult landlady over 2 years that refused to fix any maintenance issues in the flat,and she tried to make very big deposit charges but thanks to Danish it didn’t happen.He made sure that we get a fair decision for everything and fought for us to get our money back.A very polite and understanding person that actually tries his best to solve your problemVery appreciating his job and would recommend his services

Lianuks · 24 January 2023