Trusted Agent profile · London
★★★★★
1,459 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,459 reviews on two platforms, including 225 Google reviews rated 4.0.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleIf I could give 0 stars, I would. They've provided the worst rental experience I've ever known. They're slow to deal with things and will charge the landlord and tenant at every opportunity. When I renewed a tenancy, they charged £90. It was a single-page, standard addendum that I ended up having to print off myself and take to their office. Money for old rope for this lot. Oh, and do you want your deposit back? Maybe you'll get it in a few months after moving out.
5/5
TrustpilotChase Evans has been excellent in…
Chase Evans has been excellent in providing quality costumer service. Especially, Senior Property Manager Chanelle Da Silva provides quick responses and sorted my requests with effective speed. Thank you!
Thank you for your review, glad to hear Chanelle could help you.
5/5
Trustpilotit’s good with prompted responses all…
it’s good with prompted responses all the times and it’s helpful.
Thank you for your review Kin, that’s great to hear.
5/5
TrustpilotAs always great communication and…
As always great communication and always helpful advice from Ricardo from accounts team.
Thank you for your review, glad to hear Ricardo could help you.
5/5
TrustpilotGreat and Quick service
Great and Quick serviceWe had a some issues with our door, and Xin Guo had it fixed immediately! Chase Evans makes you feel like a VIP in their Property Management.
Thank you for your review Jens, glad to hear Xin could help you.
5/5
TrustpilotEdmond Cheng @ Chase Evans
Hi, After some very indifferent estate agent experiences I have found working with Edmond Cheng @Chase Evans to be great: quick responses, don’t have to explain things twice, no b/s.
Thank you for your review Christos, glad to hear Edmond could help you.
5/5
TrustpilotFast and Professional Response
Staff are really professional and responded to our inquiry really fast and resolved it in no time.Thanks a lot Atticus Leung! Highly appreciate your quick handling to our inquiry
Thank you for your review Mai, glad to hear Atticus could help you.
1/5
GoogleExtremely disappointed with the way we are being treated by Chase Evans. We have not had hot water or heating for five months and they have zero urgency with getting the problem fixed . Please think twice before renting any properties from this estate agent!
Dear Mr Parker, We understand that the heating and hot water issues have caused a great inconvenience to you, and sincerely apologise for these issues are still outstanding. Our management has already written to you directly. The apartment is currently fitted with electric water heaters to provide hot water, and portable heaters have been provided for heating. In addition to that, the Landlord has offered a 20% reduction in the monthly rental until the issue is resolved. To remedy the faulty system, we have involved the specialist engineer firms, Ecoheat and NIBE, who have both attended several times but haven’t been able to resolve the fault. The NIBE heating system is complex and unique which is why we had requested the help of its manufacturer too. Since we’ve had many difficulties with the manufacturer for not providing an efficient support and service, we are now suggesting to the landlord the whole heating system replacement and are currently procuring the costs for it. We understand that the current situation is not ideal and are very sorry for the time it’s taking to resolve the problem. For any further questions, updates and or concerns, please do not hesitate to contact our property management team. Chase Evans team
5/5
TrustpilotThe maintanance was responsive on the…
The maintanance was responsive on the phone. Danish tepkide me kindly. Now i am waiting for the team to solve the problem on the arranged date.
Thank you for your review Gokce, glad to hear Danish could help you.
5/5
TrustpilotMolly provided professional assistance…
Molly provided professional assistance to renew my tenancy with the existing tenant. She is very helpful and efficient.
Thank you for your review Kathy, glad to hear Molly could help you.
5/5
TrustpilotGreat service
Had a very efficient communication this afternoon with Danish Ashraf (Chase Evans East Property Management) - thank you for taking time and sending over the documents to me so promptly.
Thank you for your review Sofia, glad to hear Danish could help you.
5/5
TrustpilotEnd of tenancy support
Emilio Marozzi has supported me well throughout my recent end of tenancy process. He picked up the case from a colleague and dealt with the issues quickly and efficiently.
Thank you for your review Patrick, glad to hear Emilio could help you.
4/5
TrustpilotThank you for your professional and…
Thank you for your professional and efficient service
Thank you for your review Tsoi, that's great to hear.
5/5
TrustpilotReally prompt and precise actions by…
Really prompt and precise actions by Shannon! Appreciate it
Thank you for your review Devyani, glad to hear Shannon could help you.
5/5
TrustpilotUrgent repair
Needed an urgent repair done to the apartment. Rang Chase Evans. Atticus Leung dealt with the matter quickly and efficiently getting a contractor to me within an hour. Great service.
Thank you for your review Robert, glad to hear Atticus could help you.
5/5
TrustpilotReally pleased with their service
Really pleased with their service! Terry Singleton and the East Property Management team are very responsive to any maintenance issues that may come up or any doubts regarding contract renewals.
Thank you for your review Miguel, glad to hear Terry could help you
5/5
TrustpilotLovely experience
Lovely experience, danish is always swift and efficient with solving any matters at hand. Overall an amazing experience at CE Pan peninsula office.
Hi Teju, that is great to hear! We are so glad that Danish was able to help you. Thanks for your review!
5/5
TrustpilotMolly Pariyanukul has done a great job…
Molly Pariyanukul has done a great job helping with my lease.
Thank you for your review Falina, glad to hear Molly could help you.
5/5
TrustpilotExperience with Chase Evans
Had a good experience with Chase Evans generally but in particular my lease renewal was handled with a lot of professionalism and efficiency by Davide Frongia, his responsiveness and assistance is much appreciated.
Thank you for your review Talal, glad to hear Davide could help you.
5/5
TrustpilotDanish has always responded my concerns…
Danish has always responded my concerns very quickly and found engineers to fix my faucet. Thank him again for what he helped.
Hi Jiaqi, thanks for your review! We are so glad to hear that Danish could help you.
5/5
GoogleJustin and Chole‘s efficient and friendly service help me find a flat in a very short time!
Thank you for your review Yulin, glad to hear Justin & Chloe could help you.
5/5
TrustpilotKareena Bhurosah and Margaret Lombard…
Kareena Bhurosah and Margaret Lombard were brilliant in arranging a new tenant for my flat in GreenwichChase Evans has provided me a first class service throughout.
5/5
TrustpilotGreat customer service
Danish Ashraf at east property management did a great job at responding to my issues as soon as they came up, great customer service and no complaints whatsoever.
Thank you for your review Harris, glad to hear Danish could help you.
5/5
TrustpilotVery helpful and efficient.
Thank you for your review Alice, that's great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
