Trusted Agent profile · London
★★★★★
1,464 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,464 reviews on two platforms, including 228 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWas an easy and smooth process to find…
Was an easy and smooth process to find and move into my apartment. Since moving in I have been well taken care of, particularly by property manager Kimberly Fernandes who has been speedy with her responses to any queries or resolving any issues. Excellent service.
Thank you for your review, glad to hear Kimberly could help you.
4/5
TrustpilotQuick response and usually find good…
Quick response and usually find good tenants.But, when it comes to maintenance - lack of contractors - usually only appoint 1 contractor to quote. And this 1 contractor usually only provide 1 choice and 1 quote for any replacement of electrical or house repairs matter. Not an advantage to landlord cos we don't have a choice and usually contractor quoted expensive brands/ products/workmanship.
Thank you for your review Fannie, that’s great to hear.
5/5
TrustpilotCato Ng and Terry was very helpful in…
Cato Ng and Terry was very helpful in managing my property!
Thank you for your review Jack, glad to hear Cato & Terry could help you.
5/5
TrustpilotA Great End to End Experience
It has been a great experience letting Chase Evans manage my UK property so far. They are prompt and professional, give regular updates, making the entire lettings process quite easy and stress free. Kin, our dedicated renewals manager has also done a wonderful job managing the entire process. Would 10/10 recommend.
Hi Wayne, thank you for your kind review! We are so happy to hear that Kin could help you.
5/5
TrustpilotSmooth deposit return
The deposit return via Alaster from Chase Evans Property Management went smooth. I was kept informed and received quick replies to my queries during the process.
5/5
TrustpilotI would appreciate Gladys provide…
I would appreciate Gladys provide professional review and analysis upon the update market situation and trends in time manner for me to consider, make appropriate decision as well as dealt with my tenancy.
Thank you for your review Alex, glad to hear Gladys could help you.
5/5
TrustpilotGreat Service
I have been renting a flat using Chase Evans services for a past year and their services have been great. Recently Chase Evans helped me with the renewal of the same flat as well. I'd like to call out Davide Frongia from Chase Evans Renewals team who helped us during the renewal process and negotiated a good deal for us.
Thank you for your review Arpit, glad to hear Davide could help you.
5/5
TrustpilotHappy with Chase Evans helping with…
Happy with Chase Evans helping with maintenance issues at our flat. We had a fire incident, our boiler burst. Kimberley Fernandes from Chase Evans, worked meticulously to get the situation handled and replace the boiler by liaising with the landlord with a very short turnaround.
Thank you for your review Rajdeep, glad to hear Kimberly could help you.
5/5
TrustpilotAldo is the best!
Aldo took all the stress away from finding a flat in London, we all know how difficult it can be nowadays! He was friendly and professional throughout the whole process, and went above and beyond to help me find somewhere.
Thank you for your review Ailsa, glad to hear Aldo could help you.
5/5
TrustpilotI’d like to thank Molly Pariyanukul for…
I’d like to thank Molly Pariyanukul for being extremely efficient while renewing our contract. It is always a huge pleasure to deal with true professionals.
5/5
TrustpilotHad a great experience with Chase…
Had a great experience with Chase Evans. Especially I have big respect for our property manager Kimberly Fernandes and East Property Management. Our wiring and light issue has been fixed super fast and in general the agency always very helpful and nice. I do recommend them.
Thank you for your review Maria, glad to hear Kimberly could help you.
1/5
Trustpilotpeople have to pay attention before doing business with this company, they are not paying anything
they still trying to delay payment of rental overpay payment, imagine that we left the flat on the 15/06/23, beside i wonder how much that will take to receive back the deposit, this is the last week we waiting, if not we will give this case to the lawyer
Thank you Joseph for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotVery good experience!
Very good experience!Molly Pariyanukul was very helpful. She responded very quickly to our queries and moved things forward. Thanks to her, our renewal was a smooth and stressless experience.
Thank you for your review Mengqi, glad to hear Molly could help you.
5/5
TrustpilotGood job
Good job. Thank you Atticus Leung
Thank you for your review Marius, glad to hear Atticus could help you.
5/5
TrustpilotGreat initiative, great outcome!
Amruta has taken the initiative to assess the rental matters for my flat well in advanced of time. It brought the good outcome of early agreement between tenants and us. Love the work, please keep up!
Thank you for your review Owen, glad to hear Amruta could help you.
5/5
TrustpilotLee Chen is a superstar
Lee Chen is a superstar! Very attentive and helpful!
Thank you for your review Rachel, glad to hear Lee could help you.
5/5
TrustpilotProblems fixed promptly
I'm a tenant and I found it easy to notify them of issues using the online portal. Sharlene Richards (South Property Management) promptly contacted me, and arranged for work to be done on the issues. When my landlord was slow to approve, she chased them up, and the work was done immediately after.
Thank you for your review John, glad to hear Sharlene could help you.
5/5
TrustpilotA Tenant Perspective
Landlords will be landlords, but every experience I had with Chase Evans in my 3 and half years of renting with them was both prompt and professional. This was especially true in any interaction I had with my property manager (Max Qian) who was always incredibly quick to reply to any queries with clear, helpful and articulate responses.
Thank you for your review Michael, glad to hear Max could help you.
5/5
TrustpilotVery good service from Hanna to follow…
Very good service from Hanna to follow up with the tenants on renewal in June 2024. A very reliable member of the Chase Evans team whom I have trusted for many years.
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotGreat Experience with Edmond from Chase Evans
Edmond from Chase Evans is my current property manager. Everytime I mentioned some problems or confusions regarding the property, he replied to my emails immediately and sorted out the problems without any delays. The overall experience is fantastic and I feel very warm and lucky to have Edmond as my property manager and Chase Evans as my agent.
Thank you for your review Yugi, glad to hear Edmond could help you.
5/5
GoogleNever had a such a helpful and proactive managing agent. Have made my move in and initial snagging painless and seem to really care even after you having signed on the dotted line and paid your fees. My main point of contact has been Ian Bates. I would recommend him and his team highly to anyone.
5/5
TrustpilotExcellent
Working with Ginny Pattni on the purchase of my flat has been great. She was consistently kind, prompt and thorough, making the whole process very straightforward.
Thank you for your review Barney, glad to hear Ginny could help you.
5/5
TrustpilotChase Evans a great estate agency company
Chase Evans is great estate agency company and 5 star service from each member of staff. Recently had very good experience with Murat Colak, he had been wonderful with swift response and actions on any issue reported and for any help or information needed. I do recommend Chase Evans for any future property deals. Truly professionals.Many thanks,Vaibhav Tiwari
Thank you for your review Vaibhav, glad to hear Murat could help you.
5/5
TrustpilotDavide has been very helpful during the…
Davide has been very helpful during the renewal process.
Thank you for your review Kimber, glad to hear Davide could help you.
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