5/5
TrustpilotGreat service
Great service, I'm a client for 5 years already, special thanks to Kin Lee
Agent replied · 15 June 2024
Thank you for your review Gucci, glad to hear Kin Lee could help you.
Trusted Agent profile · London
Chase Evans London reviews
★★★★★
1,458 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,458 reviews on two platforms, including 225 Google reviews rated 4.0.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDanish Ashraf from East Property…
Danish Ashraf from East Property Management is very courteous, prompt and helpful
Agent replied · 15 June 2024
Thank you for your review Himanshu, glad to hear Danish could help you.
5/5
TrustpilotKin Lee
Kin Lee has been extremely helpful, friendly and concise as our Renewal's handler.
Agent replied · 15 June 2024
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotGeorgia at Chase Evan’s
My house viewing with Georgia at Chase Evans went very well. She kindly explained all the processes of the house and took me around. If even viewing went so smoothly, I'm sure other processes will be easier.Thank you.
Agent replied · 15 June 2024
Thank you for your review Ebru, glad to hear Georgia could help you.
5/5
TrustpilotI would like to thank Roman Radaev for…
I would like to thank Roman Radaev for picking up my case very quickly and sorting my issue in a matter of days.
Agent replied · 15 June 2024
Thank you for your review Haris, glad to hear Vaibhav could help you.
5/5
TrustpilotSpecial thanks to Kimberly.
I have been a tenant at Chase Evans' property for some time now. I would like to express my appreciation to Kimberly Fernandes, East Property Management. She was very supportive with the recent issue I had with the maintenance of my apartment. She offered great solutions.
Agent replied · 15 June 2024
Thank you for your review Devons, glad to hear Kimberly could help you.
5/5
TrustpilotKin is a professional end of tenancy…
Kin is a professional end of tenancy handler, nice and always helpful!
Agent replied · 15 June 2024
Thank you for your review Chau, glad to hear Kin could help you.
5/5
TrustpilotPositive Experience
Kin was our account handler and did a stellar job of keeping us up to date on our contract! Would work with him again no problem - Paul
5/5
TrustpilotChanelle was great...
Chanelle was great, really responsive and helped me sort my property issues out.
Agent replied · 15 June 2024
Thank you for your review Ryan, glad to hear Chanelle could help you.
5/5
GoogleI bought my first home through Chase Evans. Thanks Andrew for his great professional service!
Agent replied · 12 June 2024
Thank you for taking time to review our sales services. Chase Evans
1/5
GoogleA month in, and we haven't received the fobs from the main door. The apartament has plenty of issues that we flagged (including some of the basic utilities not working) and they can't be bothered to fix them. We had a few workers coming in and doing nothing, just wondering around the apartment. Very poor communication with the tenants and a lot of things aren't transparent.NegativeQuality, Professionalism, Value
Agent replied · 12 June 2024
Dear Ms. Barbu, We are sorry to hear about problems highlighted, and have already engaged with the property manager who will be expediting the fobs and due reapers. Yours, Chase Evans
5/5
TrustpilotMy window is efficient fixed today
My window is efficient fixed today, really glad. Thanks to Liam Sexton!
Agent replied · 15 June 2024
Thank you for your review Huang, glad to hear Liam could help you.
5/5
TrustpilotActually good service from a real estate agency!
Have rented a flat from Chase Evans for 18 months - they are better than other agencies/landlords I've dealt with in 10 years of renting in London. They actually respond to queries and try to help. Was particularly pleased with support from Harvey in doing a tenancy renewal + transfer. Would recommend
Agent replied · 15 June 2024
Thank you for your review, glad to hear Harvey could help you.
5/5
TrustpilotKin Lee is very helpful and…
Kin Lee is very helpful and professional in handling the renewal of the rental contract for my apartment. I appreciated his good follow up for my delay of response to the emails. The renewal is successfully completed by Kim.
Agent replied · 15 June 2024
Thank you for your review Shannon, glad to hear Kin could help you.
5/5
TrustpilotExcellent attention to details
Noel Ng has offered excellent service for the check-out procedure of my property. He also responded efficiently to my questions and needs. I appreciate his attention to details and capability of solving issues.
Agent replied · 25 October 2024
Thank you for your review Bunny, glad to hear Noel could help you.
2/5
TrustpilotOur deposit was stolen from us
When my roommate and I moved out; the condition of our flat was identical to when we first moved in (10 months ago). Sadly, the inventory manager dealing with our inventory reports accused us of damages that had already been in the apartment prior to us moving in (which means taking money from our deposit to 'fix' the damage). We managed to lessen the price they wanted to take from our deposit by sending visual proof and comparing the check in inventory report to the check out inventory report. But of course, we didn't have visual proof of every single damaged item they were accusing us of. Ultimately, from our £4395 deposit, we got only £1640 back and we can assure you - the £2755 that was stolen from us by Chase Evans will not go into fixing every imperfection in the flat (which wasn't damaged by us to begin with)!
1/5
TrustpilotI have rarely seen a worse agency than…
I have rarely seen a worse agency than this. When we got into the flat it was not properly cleaned, the showers were not functioning correctly, the mattress and beds were very very dirty. Took us ages to get them to fix most things and they were incredibly unresponsive.Further down the line almost a year later we ask them about car parking spots, they said they will check if they have anything available and I kept chasing for 2 weeks straight and still getting no answer. They just simply ignore me.
5/5
Trustpilotsuper helpful & solutive
super helpful & solutive, thanks Danish!
Agent replied · 15 June 2024
Thank you for your review Sevrina, glad to hear Danish could help you.
5/5
TrustpilotWas an easy and smooth process to find…
Was an easy and smooth process to find and move into my apartment. Since moving in I have been well taken care of, particularly by property manager Kimberly Fernandes who has been speedy with her responses to any queries or resolving any issues. Excellent service.
Agent replied · 15 June 2024
Thank you for your review, glad to hear Kimberly could help you.
4/5
TrustpilotQuick response and usually find good…
Quick response and usually find good tenants.But, when it comes to maintenance - lack of contractors - usually only appoint 1 contractor to quote. And this 1 contractor usually only provide 1 choice and 1 quote for any replacement of electrical or house repairs matter. Not an advantage to landlord cos we don't have a choice and usually contractor quoted expensive brands/ products/workmanship.
Agent replied · 15 June 2024
Thank you for your review Fannie, that’s great to hear.
5/5
TrustpilotCato Ng and Terry was very helpful in…
Cato Ng and Terry was very helpful in managing my property!
Agent replied · 15 June 2024
Thank you for your review Jack, glad to hear Cato & Terry could help you.
5/5
TrustpilotSmooth deposit return
The deposit return via Alaster from Chase Evans Property Management went smooth. I was kept informed and received quick replies to my queries during the process.
5/5
TrustpilotA Great End to End Experience
It has been a great experience letting Chase Evans manage my UK property so far. They are prompt and professional, give regular updates, making the entire lettings process quite easy and stress free. Kin, our dedicated renewals manager has also done a wonderful job managing the entire process. Would 10/10 recommend.
Agent replied · 15 June 2024
Hi Wayne, thank you for your kind review! We are so happy to hear that Kin could help you.
5/5
TrustpilotI would appreciate Gladys provide…
I would appreciate Gladys provide professional review and analysis upon the update market situation and trends in time manner for me to consider, make appropriate decision as well as dealt with my tenancy.
Agent replied · 25 October 2024
Thank you for your review Alex, glad to hear Gladys could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
