Trusted Agent profile · London
★★★★★
1,459 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,459 reviews on two platforms, including 225 Google reviews rated 4.0.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMurat is always helpful and responsive
Murat is always helpful and responsive, making sure that everything is in hand in a professional manner.
Thank you for your review Gareth, glad to hear Murat could help you.
5/5
TrustpilotGood support from property manager
I've been living in a flat managed by Chase Evans. We were assigned Danish Ashraf from VIP team as our property manager. We requested for balcony cleaning as it wasn't properly done during the pre-tenancy cleaning. Danish sorted it out with the landlord and scheduled a cleaning right away. Really appreciate the quick response!
Thank you for your review Joice, glad to hear Danish could help you.
5/5
TrustpilotEdmond from Chase Evans Property…
Edmond from Chase Evans Property Management has been very helpful throughout the check-out process. Highly recommended.
Thank you for your review Venus, glad to hear Edmond could help you.
4/5
TrustpilotKin Lee had been prompt in following up…
Kin Lee had been prompt in following up and advise for our property leasing renewal with the existing tenants.He started writing to us on 18 Mar 2024 on the expiring of existing lease, and it was all finalised on 25 Mar 2024. Thank you!
Thank you for your review Cindy, glad to hear Kin could help you.
5/5
TrustpilotChase Evans Property Management
Since Aurora from Chase Evans Property Management took over as our property manager all queries are answers quickly and in a very professional matter. I have no need to follow up which is very important. Couldn’t be happier by having her looking after us.
Thank you for your review, glad to hear Aurora could help you.
5/5
TrustpilotMurat is always very responsive to my…
Murat is always very responsive to my requests and ensures effective communication between myself, the landlord, and my tenants.
Thank you for your review Gareth, glad to hear Murat could help you.
5/5
GoogleVictoria Li provided excellent service in helping me find a rental. She was professional, efficient, and very responsive throughout the process. Highly recommend!
Thank you for your review Liam, glad to hear Victoria could help you.
5/5
TrustpilotGood service and really thank Lee for…
Good service and really thank Lee for helping me to tackle the problem.
Thank you for your review Xinwei, glad to hear Lee could help you.
5/5
TrustpilotGreat communication and support
5 stars is not enough to give Edmond from Chase Evans for the support shown at the end of the tenancy. He did stick with he’s words of making sure we won’t be charged randomly and u fair! I will encourage all to rent with them as I will sure if I want to rent I’ll be using them again!
Thank you for your review Chis, glad to hear Edmond could help you.
5/5
TrustpilotMolly Priyanukul had been a great…
Molly Priyanukul had been a great collaborative partner while we were renewing our lease with Chase Evans. Prompt, transparent and informative; our experience has not just been positive but also extremely informative. Thank you for making this process as smooth as it was!
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotCustomer service
Owen Symons (lettings) and Daniel Ashraf (East Property Management) were communicative, responsive, helpful, prompt and informative. They actually get back to you when they've said that they will. Daniel instantaneously took action to correct an issue identified upon moving in. Best estate agent I've ever dealt with (and I'm over 50 and have dealt with a lot in my lifetime).
Thank you for your review Mark, glad to hear Owen & Daniel could help you.
5/5
TrustpilotI needed help with locating an old…
I needed help with locating an old signed document and managed to get in touch with Danish Ashraf who went out of his way, above and beyond to locate this document for me and send it to me within the next hour (despite this being at the end of the working day!). He was polite, professional and extremely helpful.
- Thank you for your review Catherine, glad to hear Danish could help you.
5/5
TrustpilotThanks to Laura Bergin for assisting a…
Thanks to Laura Bergin for assisting a smooth end of tenancy at Chase Evans Property Management!
Thank you for your review Hazel, glad to hear Laura could help you.
5/5
TrustpilotKareena is a good service manager
Kareena is a good service manager. She is responsible and friendly. She also demonstrates a good attitude and efficient!
Thank you for your review Jimmy, glad to hear Kareena could help you.
5/5
TrustpilotDanish Ashraf from the VIP team…
Danish Ashraf from the VIP team resolved the issues at the flat I’m renting in a fast and efficient manner, shortly after joining Chase Evans. He was professional, reasonable, understanding and did his best to find a solution that is satisfactory for both me and the landlord. I’m very happy with the outcome.
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotGreat Property Management
My current property manager (Noel Ng) has been outstanding in her role. She is highly responsive to my requests and has made moves to address issues I brought to her attention. Having her is making a significant difference.
Thank you for your review Isa, glad to hear Noel could help you.
5/5
TrustpilotEdmond from Chase Evans Property…
Edmond from Chase Evans Property Management was very professional and helpful.
Thank you for your review Aytek, glad to hear Edmond could help you.
5/5
TrustpilotMaristella was great and helped us with…
Maristella was great and helped us with our maintenance issues promptly and professionally.
Thank you for your review Sneha, glad to hear Maristella could help you.
5/5
TrustpilotVery positive experience
Danish from the property maintenance team has been fantastic in supporting us with some maintenance issues with our property. The issues were dealt with very quickly and escalated where necessary to ensure a quick and satisfactory outcome. Communication regarding updates on our case was frequent, which was appreciated.Very impressed with the support we've received as tenants - thank you.
Thank you for your review Ian, glad to hear Danish could help you.
5/5
TrustpilotVery good service!
Very good service! Mr Danish Ashraf is very friendly.
Thank you for your review, that’s great to hear.
5/5
TrustpilotChanelle has been prompt in all…
Chanelle has been prompt in all responses and resolved all issues
Thank you for your review Pramod, glad to hear Chanelle could help you.
5/5
TrustpilotChanelle Da-Silva is patient and always…
Chanelle Da-Silva is patient and always solve my problems effectively
Thank you for your review Yiqing, glad to hear Chanelle could help you.
5/5
TrustpilotExperience with Chase evans
We found our place to stay here in London with the help from Chase Evans. And now we have reached the end of our one year lease contract, Madison, who is our renewals negotiator, helped us talked to landlord so that we could have a 4-month extension of tenancy. She is professional, efficient and friendly, and saved us from a lots of troubles.
Thank you for your review Anqi, glad to hear Madison could help you.
5/5
TrustpilotI have been a client for more than 6…
I have been a client for more than 6 years in total, with the last 4 years working with Kin Lee, who always demonstrates high professionalism and a willingness to help clients!
Thank you for your review Gucci, glad to hear Kin could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
