Chase Evans London reviews

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Chase Evans through their representatives, Domenica Pratico and Kin Long Lee. They represented me very well in clarifying what my responsibilities were and as a result of that, I was able to confirm that I was not liable to pay some charges which the freeholder was seeking. I really appreciated the fact that they took the time to look into the details of my situation and arrived at that conclusion.

Mel · 3 March 2022

★★★★★ 5/5

Trustpilot

Terry was really helpful in helping me…

Terry was really helpful in helping me with my current property! Always replies fast and helped me negotiate my offer very well!

Andrea · 28 December 2022

★★★★★ 5/5

Trustpilot

Ginny - Going the extra mile.

Ginny approached each step of the process with a personal touch. Very helpful and transparent at each stage. Often going the extra mile, whether to find potential interested buyers, or to assist with the conveyancing process.

Michael · 23 December 2025

★★★★★ 5/5

Trustpilot

Susan was great

Susan was great! made the move in process so easy and smooth, all the maintenance issue were fixed quickly!

Mantasha · 31 March 2023

★★★★★ 5/5

Trustpilot

Good service

Good service. We had an emergency because our lock was broken and we couldn’t lock the door from inside which is very unsafe. I called Joao and he immediately checked availability of contractors for me and they came to get the lock fixed on the day.

宝洁 · 26 July 2024

★★★★★ 5/5

Trustpilot

Estate agent service

Would highly recommend this estate agent for both their letting and sales activities. The lettings team (Jack Saunders) go out of their way to help.In respect of Sales (Ginny Pattni) will work to get you the best price and provides a comprehensive service.

Thomas · 10 September 2024

★★★★★ 5/5

Trustpilot

I worked with Murat Colak at East…

I worked with Murat Colak at East Property Management while I was living in Pan Peninsula. I had an excellent experience all round :)

Eoin · 20 September 2022

★★★★★ 5/5

Trustpilot

Very professional service

Terry Singleton was absolutely fantastic and professional in helping me with my tenancy renewal. Always such a pleasure to deal with.

Tamlyn · 7 January 2023

★★★★★ 5/5

Trustpilot

Excellent service

Chase Evans was very professional during my whole tenancy. Xin Guo was particularly helpful when I had an issue at the end of the tenancy.

Etienne · 4 August 2022

★★★★★ 5/5

Trustpilot

Kimberly Fernandes from East Property…

Kimberly Fernandes from East Property Management was helpful and responsive. Much appreciated.

T · 29 September 2023

★★★★★ 5/5

Trustpilot

“East Property Management” Kimberly Fernandes

Kimberly gave me exceptional service like no other. As a first time mover to London, I felt helpless but East Property Management kimberly always made me feel secure. Any problems with your new home, if you contact him, he will be able to arrange for someone to come to your home and deal with the problem in a timely manner.

Missy · 27 September 2023

★★★★★ 5/5

Trustpilot

Good Renewal experience

We've been with Chase Evans for 3 years and they have been helpful and understanding. Recent experience of renewal agreement was also seamless and friiendly. Gladys Kiala helped us out in finding a mutually agreeable renewal agreement. Appreaciate all her help during this renewal agreement.

Arpit · 29 July 2024

★★★★★ 4/5

Trustpilot

Flat 4, KingFisher Heights

The property manager was quite responsive to my questions and made sure these were answered appropriately. Furthermore, he helped me gain access to the letter box to retrieve an important document which was immensely helpful. Overall, the company staff are helpful and friendly. They resolve issues timely as well.

Penney · 15 May 2024

★★★★★ 1/5

Google

Do not trust this cowboy outfit. I was unfortunate enough to have rented a property with them and their incompetence and unprofessional behaviour has caused me: 1) cost of £280+ at check out as they were unable to fulfill their commitments (evidence on email) to allow my cleaner re-entry. 2) stress of chasing them constantly and re-explaining their mistakes to them 3) time - I vacated the property on 17 Jan and at 31 March my deposit is still held with them as they delay at every step at least a week. Mistakes often happen especially during a lockdown, but the way chase evans has avoided acknowledging their mistakes and has passed the cost directly to me is frankly appalling. Truly unprofessional and incompetent and untrustworthy. Unfortunately you may not get a choice to avoid them if you like a flat they list. My advice based on my experience is: 1. Assume they won’t reply until you have chased multiple times. 2. Don’t trust any of their staff - get everything in writing. 3. Even with evidence in writing, expect they will try to rip you off for their mistakes rather than bearing any cost 4. Be prepared for a traumatic experience. 5. Be ready to claim against them from the deposit protection, the ombudsman, and legal claims. Good luck - you’ll need itNegativeResponsiveness, Quality, Professionalism, Value

Chirag · 13 June 2021

★★★★★ 2/5

Google

Can only echo all the comments made about the lack of professionalism and poor service on returning deposits. Phone calls promised they don't stick to, no apology or explanation, no response to emails. Sadly this isn't my first experience of this. First time it took 3 months to return my deposit and second time around I'm up to 6 weeks without anything at all except broken promises and silence so now there is no choice but to go down the dispute route. The Sales guy I dealt with was okay, which is the only reason to give more than one star, everything else is pretty shocking including moving into a dirty flat which Chase Evans promised would get professionally cleaned and that never happened. I can't encourage you enough to avoid them if you're reading this. Just to add as per your response, if your record shows regular correspondence and updates, then your records are also wrong.NegativeResponsiveness, Professionalism

Spurscc · 13 June 2021

★★★★★ 1/5

Google

If you are a tenant, AVOID AT ALL COSTS! They have nice properties, but that's all there is. Their proposed deductions to my deposit were absurd. Over £500 worth of some marks on the wall and pre-existing issues (which the check in inventory does a nice job to miss!). It then took them 2 months and half after I vacated the property to have the undisputed portion of my deposit returned. After 3 months, I still don't a have a response on the other portion. Their management team just can't be bothered. Their management during the tenancy follows a similar standard of carelessness. It takes several follow up emails and calls to get any response from their property management team. Anything to avoid taking care of tenants complaints. Just look somewhere else.NegativeResponsiveness, Quality, Professionalism, Value

Gabriela · 13 June 2021

★★★★★ 5/5

Trustpilot

Kin Lee is very professional

Kin Lee is very professional, responsive and committed. He is trustworthy and super helpful.

V · 20 July 2023

★★★★★ 5/5

Trustpilot

Danish Ashraf was really help a lot …

Danish Ashraf was helped me a lot and kind in answering all the questions. Thank you

Seonjoo · 24 May 2023

★★★★★ 5/5

Trustpilot

Well done

The property manager Danish was reassuring and prompt in handling issues in the property. Good service delivery from Chase Evans.

Favour · 27 December 2022

★★★★★ 5/5

Trustpilot

Professional and very efficient

Danish Ashraf was extremely helpful and efficient. His reporting of the problem to the property was thorough and explained well.

Beverley · 20 December 2022

★★★★★ 5/5

Trustpilot

Thank you Edmund!

Edmund was very helpful, efficient and kind all throughout our tenancy. A great agent who will surely look after you and your family!

Emy · 24 August 2022

★★★★★ 5/5

Trustpilot

Renewal

Considering prices of everything has gone up this year, our landlord had proposed a huge increase in our monthly rent because they also hadn't done this over 2 years but our renewals negotiator - Madison Feng​ was super helpful. They listened to our comments and put this nicely to the landlord and got us a fair and good amount for rent. We are staying for another year and happy with the results.

Emmanuel · 11 July 2022

★★★★★ 5/5

Trustpilot

Prompt and effective

Chanelle was immediately available, and resolved a serious maintenance issue in our flat within an hour of me speaking with her.Very friendly and professional

Alexander · 7 July 2022

★★★★★ 5/5

Trustpilot

Max Qian has been very helpful and…

Max Qian has been very helpful and efficient with all the issue I presented him, and I have had a great checkout.

Eliz · 26 September 2022