Trusted Agent profile · London
★★★★★
1,458 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,458 reviews on two platforms, including 225 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
The team from Chase Evans Property Management and in particular Edmond was very helpful in the end of tenancy process. Applaudable customer service.
Thank you for your review Serban, glad to hear Edmond could help you.
5/5
TrustpilotEdmond Cheng from Chase Evans Property…
Edmond Cheng from Chase Evans Property Management has been really helpful and efficient on dealing with the check out matter’s with the previous tenant.
Thank you for your review Jennifer, glad to hear Edmond could help you.
5/5
TrustpilotResponsible and Kind
I rent the property form Chaseevans. It is a really trustworthy agency. Sharlene Richards is really patient and helpful for solving problems. Great experience.
Thank you for your review, glad to hear Sharlene could help you.
5/5
TrustpilotMany thanks
Many thanks to Max Qian for polite, approachable, prompt service. Quick and clear to respond at all times in our moving out process. Pleasure to deal with!
Thank you for your review Ruby, glad to hear Max could help you.
1/5
TrustpilotRacist
Racist, you will not get your deposit for month and months, they will find all random excuses not to pay, they will try to deduct as much as they can from deposit. They will put 400£ cleaning fees plus on top of that extra for an absolute clean flat. They assume if you are Asian you have money and would not care
Thank you Amir for your review of our services. We acknowledge that you are unhappy with the deposit return process and extend our apologies for your current unhappiness. Based on the name used for the review, we are unable to find your details to reach out to you personally. Whilst we have acknowledged that you are unhappy with the deposit return process, this aspect certainly holds no correlation to race. We take this kind of feedback very seriously. Could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotXiaoyi Fan
My agent is Xiaoyi Fan she is very precessional and responsible, she actively and efficiently handled my rental check-out. Chase Evens is a trustworthy company.
Thank you for your review, glad to hear Xiaoyi could help you.
5/5
TrustpilotKimberly Fernandes
Kimberly is a really diligent property manager, she can always respond my emails very quickly and sort out everything for me, she is very diligent and professional and polite to all her clients, really pleased to have her as a manager
5/5
TrustpilotKin Lee was very heplful in getting…
Kin Lee was very heplful in getting contract renewed. Thanks for all your help
Thank you for your review Jithesh, glad to hear Kin could help you.
5/5
TrustpilotEdmond in Chase Evans Property…
Edmond in Chase Evans Property Management is really nice👍 He always reply to my emails promptly and help me to solve my problems, thx a lot
Thank you for your review, glad to hear Edmond could help you.
5/5
TrustpilotThank you Mylene
Excellent customer service.....highly professional, efficient and friendly... A very positive experience dealing with Mylene at Chase Evans Estate agents.Mylene made the whole process in fact enjoyable.Highly recommended Chase Evans .
Thank you for your review Michel, glad to hear Mylene could help you.
5/5
TrustpilotGeneral Review
Actually my experience is great. My apartment manager Xiaoyi Fan is always helpful and available when i am facing an issue at my new apartment.
Thank you for your review Jad, glad to hear Xiaoyi could help you.
5/5
TrustpilotExtremely satisfied with the services provided
Catarina Camacho is the best property manager a tenant can hope for, professional and considerate. Any ongoing issues are solved in a timely manner and with utmost care.
Thank you for your review Aram, glad to hear Catarina could help you.
5/5
TrustpilotDanish Ashraf and East Property…
Danish Ashraf and East Property Management were amazing and quick when sorting maintenance issues in the flat. Thanks Danish for being very proactive.
Thank you for your review Tokunbo, glad to hear Danish could help you.
5/5
TrustpilotHighly recommend Georgia from Chase Evans
Having recently engaged with Georgia Vitkute from Chase Evans, my mum and I were genuinely impressed by her professionalism and the thoroughness with which she conducted our meeting. Her preparedness and attentiveness were remarkable, and we truly appreciate the effort she invested. Her dedication did not go unnoticed and was greatly valued.
Thank you for your review Elle, glad to hear Georgia could help you.
5/5
TrustpilotDanish was a an excellent property…
Danish was a an excellent property manger he instantly respond to my emails very kind. He is making things easier.
Thank you for your review Abdalgader, glad to hear Danish could help you.
5/5
TrustpilotSpeedy service
Gladys K has recently been handling our contract renewal for the property we are renting. I just want to highlight how fast our queries were answered and how she handled renewing our tenancy in a flexible manner. We appreciate it very much. Thanks.
Thank you for your review, glad to hear Gladys could help you.
5/5
TrustpilotChase Evans Property Management have…
Chase Evans Property Management have generally been very useful for miscellaneous queries associated with renting. Edmond was particularly helpful and courteous recently.
Thank you for your review Munir, glad to hear Edmond could help you.
1/5
TrustpilotThey never give to us the deposit back…
They never give to us the deposit back when we have left the house. They founded any excuse to keep it. So just make sure when you leave the flat or you enter in the flat you take pictures of every single thing
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotXin Guo is very helpful & responsive
Xin Guo is very helpful & responsive. Promptly tries to resolve all issues. Very pleased with property management from Chase Evans in general. Very professional overall.
Thank you for your review Sushant, glad to hear Xin could help you.
5/5
TrustpilotMolly
Molly made this process simple and efficient!
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotDanish is really helpful and solutive
Danish is really helpful and solutive, the response is super fast and all things get solved in quick time
Thank you for your review Sevrina, glad to hear Danish could help you.
5/5
TrustpilotProfessional Service by Jessica Kwok
Thank you Jessica Kwok for the timely response to attend and address the issues identified in my apartment during the property inspection. Really appreciate the responsiveness of Jessica Kwok.
Thank you for your review, glad to hear Jessica could help you.
5/5
TrustpilotVery good experience with Molly Pariyanukul
My dedicated renewals handler, Molly Pariyanukul, has been incredibly professional and helpful. Over the past two months, she has assisted me with numerous tasks, making the contract renewal process a truly positive experience. She negotiated on my behalf and secured a very satisfactory outcome for me.
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotMolly Pariyanukul is helpful and…
Molly Pariyanukul is helpful and explained the market in details
Thank you for your review Ivy, glad to hear Molly could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
