Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Xin Guo VIP/Multi Property Management

Xin Guo from Chase Evans is an excellent property manager. Since I moved in to my new flat 3 months ago, he has always been very helpful with all my queries.He always replied to my emails very soon. I have an accurate response the same day or the day after I send him an email. I have had some maintenance issues and he has managed all of them very well. No matter it is a problem with the heating system or furniture that needs to be repaid that he always find the best solution very quickly.I lived in London from many years ago in different flats and Xin and Chase Evans are without any doubt the best choice.

Josue · 27 September 2022

★★★★★ 4/5

Trustpilot

Diligent property management

Despite being relatively green within the Chase Evans property management team and in the industry, Aurora Li has proven to be a responsive, helpful & diligent property manager who was newly appointed to look after my properties in London. Aurora's eagerness to help clients in the dealings with tenant & estate management issues is much appreciated.

Rosanna · 16 June 2024

★★★★★ 4/5

Trustpilot

5* would be for Gian Giannotti

As a whole the company is very efficient and quick to reply and get things sorted. Over the last 2 years renting a property they managed has been very easy - undisturbed and easy to log any issues that do arise on the tenant portals. I decided only to give 4* due to a hiccup in negotiating and deposit deduction dispute. Whilst negotiating rent for the next year we were served a section 21 notice which was explained after as a normal protocol and is only sent as precaution. Until it was explained why it was sent, this added unnecessary stress on top of the possible having to move woes. In my eyes, this shouldn't really be served unless there is a real problem with the tenant as you either sign a new contract or leave; hey ho it is what it is. Having chosen to leave, there were a few problems with what the landlady was trying to take money from the deposit for, even agreeing to just £5 as deposit deduction was unnecessary and unbelievable. I do feel sorry for the estate agents when Landlords/ Landladies aren't being reasonable, like ours was, as this projects the frustrations onto them unfairly. Thankfully Gian stepped in and problem-solved the matter at hand, so everyone's energy and time was not wasted further with no more added stress. He explained everything thoroughly and was very understanding, 5* would be for Gian on his own! Full deposit has been returned to us quickly once notified it had been released.

Lydia · 22 September 2022

★★★★★ 5/5

Trustpilot

Amazing Property Management!

Great experience dealing with Chase's property management team! I have recently reported two maintenance issues that got picked up in no time by the team! Special shoutout to Xin Guo, who is amazing!

Carolina · 5 August 2022

★★★★★ 1/5

Trustpilot

BAD EXPERIENCE

Do not advice to rent with this agency. They charged me 288£ just for the cleaning while the flat left was a studio and I cleaned it all myself. Without talking about all the nonsense they claim and ended up not giving me my deposit back. They literally keep 1000£ for unjustified claims and make it sound legal so you have no option to take your money. Read other reviews, the same happened to many people. Not trustworhty at all.

Imane · 12 September 2022

★★★★★ 5/5

Trustpilot

So please to have Chase Evans managing…

So please to have Chase Evans managing our apartments since 2015. Quick response, transparency and very helpful staff.Recent experience with Madison Feng was exceptionally good. Thank you again

Pearl · 26 January 2023

★★★★★ 5/5

Trustpilot

Smooth deposit release process

Alan Quach has been helping me with my checking out and deposit release. The process was very smooth and Alan has been so helpful! Highly recommend!

Yc · 31 March 2023

★★★★★ 5/5

Trustpilot

Great team who work hard for their…

Great team who work hard for their clients. Really appreciate the transparency and efficient work from everyone at Chase Evens especially Madison Feng who works in renewals. Very proactive and helpful.

Gov · 6 October 2022

★★★★★ 1/5

Trustpilot

Chase Evans - From start to finish a complete and utter shambles. AVOID!

Chase Evans - From start to finish a complete and utter shambles. AVOID!Be very wary when dealing with Chase Evans. As soon as we moved into our flat, the concierge warned us straight away about Chase Evans and told us to keep all email receipts and try where possible to not deal with them over the phone where there is no trail. Upon moving into the flat, it was dirty, dusty and even included toilet brushes that hadn't been attended to for a long time and had turned black and were quite frankly vile and unacceptable.The fire alarms in our flat were also not working and marked as 'working' on the inventory.Our initial estate agent told us we would be provided with a mop, vacuum, ironing board and iron etc to help keep their property in good order. Upon move in, none of these item were present.The sofa provided had multiple rips in and the inside of the sofa coming out when we moved in. This was marked as 'working' on the inventory and covered up by pillows in the corresponding pictures. We asked for a new sofa which took well over 2 months, this sofa arrived and was significantly smaller. Another month passed before being supplied with an adequate replacement sofa. 3 months total.A few months in our sink blocked and required 2 call outs from an unprofessional plumber, one of which Chase Evans organised without telling us meaning the plumber had to return another day when we were actually in the flat this time.The main bathroom toilet had a continuous leak from the flush which was costing us water and we were not able to use. This took Chase Evans 2 months and multiple call outs to eventually fixAs winter came, we attempted to use our heating. Turns out this was broken and required yet another call out due to Chase Evans not checking the property for our tenancy.As we approached our move out date, Chase Evans wanted to organise some flat viewings. I had left work early to ensure I was home for the 5pm viewings they had arranged. I waited in all evening for the 6 viewings they had planned. I wrote and email asking why they hadn't happened. I was informed the next day that they had already accepted an offer for the flat but failed to inform us of this. A very disrespectful move.Finally, our deposit. An absolute nightmare to get back, it took over 6 weeks to retrieve this and meant we were significantly out of pocket as we had put a deposit down on our current flat. In this deposit dispute, they tried to charged us for over 30 issues that were already present in the check in inventory at the start of our tenancy, including £32 for a new toilet brush!Throughout our tenancy, we dealt with a property manager. In our 12 month tenancy dealing with Chase Evans, we had to deal with 4 property managers which made it almost impossible for our issues to get sorted in a timely manner. From our experience, I can understand the high staff turnover and can see why they would want to leave such a disorganised and incompetent company. I feel sorry for the owner of the flat we rented as they always seemed to approve replacements etc. It's such a shame for them that they used Chase Evans as their agent.In our current flat we have to deal with a housing association, and they deal with queries much faster and much more competently than chase Evans. Says it all. Avoid!

Sam · 26 August 2022

★★★★★ 5/5

Google

As a landlord, this agency has been so helpful and following the letter of the law. The Letting Manager is very proactive and customer oriented, trying to balance the needs of the tenants and landlord and keeping us informed of all the steps in the process for a clear mind. Chase Evans have kept themselves up to date with market trends and current legislation. Great Agency, warmly recommended! Great knowledge of Elephant and Castle Area too!

Mylene · 13 June 2020

★★★★★ 5/5

Trustpilot

Quick Assistance

Danish Ashraf is very helpful to us. He updates from time to time.

Ranireiziger · 22 February 2024

★★★★★ 5/5

Trustpilot

Edmond was supportive and understanding…

Edmond was supportive and understanding throughout the process. Justin, the agent is great 😊 happy with my new home Chase Evans will make renting or buying a breeze ✌️

Cannes · 13 December 2022

★★★★★ 5/5

Trustpilot

Thanks to Kareena

Thanks to Kareena, I have no worries about the replacement of the hob. I live abroad and Kareena was able to communicate with me timely on what happened with the hob and how to resolve the issue.

Amy · 12 December 2021

★★★★★ 5/5

Trustpilot

I moved in to a new flat

I moved in to a new flat. In the beginning, there are many things to manage and Max Qian and the team assist me a lot. So, I would be happy.

Thanut · 22 September 2022

★★★★★ 5/5

Trustpilot

Clear and quick communication!

The experience we've had with Edmond at Chase Evans Property Management has been seamless. Responses are quick and it's always been a super clear line of communication. Great real estate agents!

Claire · 23 August 2022

★★★★★ 5/5

Google

Giulio Sampaolo guided me through the successful application process. All service was very professional yet uncomplicated. Giulio was always quick to respond, friendly and genuine. Overall, had a very positive Chase Evans experience, and will enjoy the new flat.

Nicolas · 13 June 2021

★★★★★ 5/5

Trustpilot

Louis of East Region Property Management is one of the very best!

A piece of bathroom marble, 2.5 ft wide, was found to be detached and likely to fall off at any time. I quickly reported the incident to Chase Evans this morning before 9:00am. Thanks for the most efficient follow up by my property manager Louis of East Region Team, the issue has been fixed by 2:30p.m. this afternoon. The service provided by Louis of East Region Team far exceeds my expectation! Thank you very much for Louis's prompt response, professional service and sincere help!

Yee · 6 July 2022

★★★★★ 5/5

Trustpilot

Kin Lee was helpful, prompt and sympathetic

Kin Lee was quick to respond, and showed sympathy to our financial situation and was able to negotiate with the landolord on our behalf Thank you Kin!

Alexander · 11 January 2023

★★★★★ 5/5

Trustpilot

Kimberly Fernandes has been very…

Kimberly Fernandes has been very helpful and prompt in responding to issues that I raised.

Louisa · 11 December 2023

★★★★★ 5/5

Trustpilot

Mint Mok very helpful :)

Emma · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience

The team is responsive and professional. Special thanks to Danish who helped me complete my referencing process in an efficient communication.

Lu · 12 July 2023

★★★★★ 5/5

Trustpilot

Danish Ashraf is really kind and…

Danish Ashraf is really kind and willing to help. 5STAR

Mismsim · 25 March 2024

★★★★★ 1/5

Google

Having rented with Chase Evans for a few months now, I must rewrite this review completely. Although the estate move-in team were friendly, the building management staff are hopeless. Since moving into my new flat, I’ve been in constant battles with them, trying to get basic maintenance work done on the property. Appliances are broken, radiators are leaking and Chase Evans are incapable of managing things. Their professional tactic is to block all attempts to communicate issues - I’ve now been waiting three months for a replacement oven. In my opinion, this is a very amateur estate agents. I would seriously encourage any prospective tenant to look elsewhere, as I have had an extremely frustrating experience renting through them.

Joseph · 13 June 2022

★★★★★ 1/5

Trustpilot

Avoid

Avoid, useless team.

Anon · 2 October 2026