Trusted Agent profile · London

Chase Evans London reviews

4.7

★★★★★ Excellent

1,455 reviews across 2 platforms

One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS

Part of Chase Evans, see every office.

Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,455 reviews on two platforms, including 225 Google reviews rated 4.0.

Google logo

4.0 / 5

225

Reviews on Google

This office

Trustpilot logo

1,230

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I got a very good news from Kimberly…

I got a very good news from Kimberly Fernandes, East Property Management, just now. She did very good job which is out of my expectations. Our ex-tenants which came from overseas may not familar with the local practices of the check out processes. Even the inspection was done by third party, they challenged every item picked up. Kimberly finally got their agreement for the dilapidation proposed after 3 months!!

Lilian · 15 December 2023

Agent replied · 15 June 2024

Thank you for your review Lilian, glad to hear Kimberly could help you.

5/5

Trustpilot

Danish was very proactive...

Danish was very proactive and reached out to me in connection with an issue that I was facing, to check the status thereof. He was prompt is responding and I had absolutely no complaints!

AY · 9 December 2022

Agent replied · 15 June 2024

Thank you for your review, glad to hear Danish could help you.

5/5

Google

Thank you so much to Victorial Li, professional and kind, a great experience. Thanks for the supports from Victoria Li, Super professional and kind, I enjoyed my experiences.

Meng · 13 June 2023

Agent replied · 12 June 2024

Thank you for your review Meng, glad to hear Victoria could help you.

5/5

Trustpilot

Kind and efficient

Kin made our tenancy renewal experience straightforward and stress-free. Highly recommended.

Elisa · 28 June 2024

Agent replied · 25 October 2024

Thank you for your review Elisa, glad to hear Kin could help you.

1/5

Trustpilot

BE CAREFUL at the end!!!!!!

at the CHECK OUT they try to get money for everything, they asked me an exorbitant price to fix a toilet and a light bulb, when I refuse to pay it, they told me that we have to reach an agreement and that this is the price and when I threaten to make a complaint to My DEposit, they instantly lower the price to half, I continue negotiating and they continue lowering it.

Raul · 1 September 2023

Agent replied · 15 June 2024

Thank you Raul for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,

5/5

Trustpilot

Frankie is nice

Frankie is nice,with timely response and warm catch up.

Claudia · 30 July 2024

Agent replied · 25 October 2024

Thank you for your review Claudia, glad to hear Frankie could help you.

5/5

Trustpilot

Great experience

I've been working with Chase Evans for a few years, and I'd love to say they've shown their 100% passion and profession. Thank Davide Frongia for helping me with the most recent contract with effort and patience.

X · 22 July 2022

Agent replied · 25 October 2024

Thank you for your review, glad to hear Davide could help you.

5/5

Trustpilot

Excellent maintenance service

It was a pleasant experience dealing with Chase Evans East property management team. A big thank to Danish Ashraf, my property manager, who has been super efficient and responsible throughout the process.

Ariel · 27 January 2023

Agent replied · 15 June 2024

Thank you for your review Ariel, glad to hear Danish could help you.

5/5

Trustpilot

Danish Ashwarf was very patient to help…

Danish Ashwarf was very patient to help me deal with the deposit. He was very professional and I was very satisfied with the result of my deposit processing

Mona · 1 June 2023

Agent replied · 15 June 2024

Hi Mona, thank you for taking the time to write this review. That is great to hear! We are so glad that Danish could help you.

5/5

Google

thank you Jo for giving me a warm welcome, love this place

Beixuan · 16 January 2026

Agent replied · 16 April 2026

Thank you for your review, glad to hear we could help you.

5/5

Trustpilot

Dennis has been an incredibly helpful…

Dennis has been an incredibly helpful property manager. He has helped me take care of every issue I’ve had with ease and promptly.

Beatriz · 11 October 2023

Agent replied · 15 June 2024

Thank you for your review Beatriz, glad to hear Dennis could help you.

5/5

Google

We have recently signed a 5 year tenancy agreement for our new home at Bodiam Court, as this is supposed to be a long term property and I have to say this was something we were looking for a long time, thanks Chase EVANS I found it exactly where we wanted and size wise too, however at the move date we had few issues example (marks on the wall , furniture broken and carpet stains). We had contact immediately the agency explain how disappointed we were and told about all the issues, immediately they had introduce us the Property Manager to take care of our case it was perfectly so we would deal only with one person who knew everything, I have to say the Property Manager Gian was very good, not only listen to our needs but help to everything details even manage to get new things in the flat, his job was endless between us the tenant and landlord. Thanks Gian you were wonderful for sure we can call this house our dream home now. I will recommend your services to our friends. Once again thanks for all the support you gave to us to solve all the issues without you this wouldn't happens. Viviane & Gabriella

Easy · 13 June 2020

5/5

Trustpilot

Staff is helpful and friendly.

Staff is helpful and friendly. Pleasant to work with staff.

Kim · 21 September 2026

5/5

Trustpilot

I moved in to my apartment managed and…

I moved in to my apartment managed and leased by chase Evans, the apartment was missing some arrangements, after a talking and bouncing through a few people, I spoke to ms Lee Chen and my experience with chase Evans peaked, she was very helpful, took time to listen to all my concerns, related to all of them, and re-assured me that she would handle them, in a very timely manner she did, she contacted the landlord in a very timely manner and cordinated very professionally between the two parties, she cared very much about my problems and took interest. I'm very pleased with he professionalism and dedication to her job as well as caring to help people in distress.

Adham · 5 January 2023

Agent replied · 15 June 2024

Thank you for your review Adham, glad to hear Lee could help you.

5/5

Trustpilot

Amazing, quick service for maintenance

Special shout out to Lee Chen at Chase Evans. They have always been super quick in arranging maintenance needs during my tenancy here. Always very friendly and polite to deal with too :)Thanks Lee!

Sukhmanie · 17 October 2022

Agent replied · 15 June 2024

Thank you for your review Sukhmanie, glad to hear Lee could help you.

5/5

Trustpilot

As a Property Manager at Chase Evans

As a Property Manager at Chase Evans, Lauren has been super helpful by making herself always available through emails and as well made sure all our queries are sorted at the earliest possible, highly recommended!

Vinodh · 6 September 2022

Agent replied · 15 June 2024

Thank you for your review Vinodh, glad to hear Lauren could help you.

5/5

Trustpilot

Danish Ashraf is processing the check…

Danish Ashraf is processing the check out for one of the units we have rented in a timely and efficient manor. A very professional and polite person to work with. Many thanks.

Gov · 21 December 2022

Agent replied · 15 June 2024

Thank you for your review Gov, glad to hear Danish could help you.

5/5

Trustpilot

Kimberly Fernandes always does a good…

Kimberly Fernandes always does a good job. Helped me set up all appointments with contracts and made my work easy. Thanks Kimberly

Consumer · 13 October 2023

Agent replied · 15 June 2024

Thank you for your review, glad to hear Kimberly could help you.

5/5

Trustpilot

Venkata Manoj

Will definitely recommend Chaseevans to my friends. Also, Danish Ashraf from the Property Management team is always there to support..! Thank you Danish & Chaseevans...!

Manoj · 26 July 2023

Agent replied · 15 June 2024

Hi Venkata, thank you for recommending us! We are so pleased that Danish was able to support you through this process.

4/5

Google

As an overseas landlord, I'm very pleased with the service provided by Ian Bates, the Letting Manager of Chase Evans. He and his team take care of everything and leave no hassles to me at all. Ian has been very responsive and efficient through the process, appreciated!

Heidi · 13 June 2020

Agent replied · 12 June 2024

Dear Heidi Yung, Thank you for taking time to write the review. Chase Evans team.

5/5

Google

Great experience with Chase Evans, highly recommend! Jason from Chase Evans was fantastic through the purchase process. I would especially call out the speed of the transaction, the efficiency of the Solicitors and the ease at which viewings were booked to get to completion on time!

Prashant · 26 December 2024

Agent replied · 9 January 2025

Thank you for your review Prashant, glad to hear Jason could help you.

5/5

Trustpilot

Many thanks to Danish Ashraf

Many thanks to Danish Ashraf, he always helps me solve problems quickly, he is very professional and the best property manager I have ever met.

Mona · 20 July 2023

Agent replied · 15 June 2024

Hi Mona, thank you for your review! We are so glad to hear Danish has been so helpful.

5/5

Trustpilot

Chin was really helpful to fix all the…

Chin was really helpful to fix all the issues after I moved in. She was prompt, understanding and was available throughout the whole process.

Jayant · 15 August 2023

Agent replied · 15 June 2024

Thank you for your review Jayant, glad to hear Chin could help you.

5/5

Trustpilot

Devide has been such a great negotiator…

Devide has been such a great negotiator with a swift response and being so patient to my request. He made the process went smoothly. Cannot thanks him enough.

Pasika · 20 April 2023

Agent replied · 15 June 2024

Thank you for your review Pasika, glad to hear Devide could help you.

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