Trusted Agent profile · London
★★★★★
1,457 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,457 reviews on two platforms, including 225 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMurat of East Region is responsive & helpful!
Murat of East Region is responsive & helpful! Thanks for Murat’s responsiveness and timely assistance, an urgent repair work has been completed after much delay by the contractor! Chase Evans’s East Region Team is always helpful!
Thank you for your review Yee, glad to hear Murat could help you.
5/5
TrustpilotThanks to Aurora our property manager
Thanks to Aurora our property manager, Your responses were prompt, and you efficiently addressed and resolved the issues.
Thank you for your review Sana, glad to hear Aurora could help you.
5/5
TrustpilotVery responsive Top performer.
Shannon is very responsive and generally a pleasure to deal with.
Thank you for your review Yaroslav, glad to hear Shannon could help you.
5/5
TrustpilotEasy and clear communication with Kin
Easy and clear communication with Kin. He was very responsive.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotKimberly Fernandes was super useful
Kimberly Fernandes from East Property Management was super useful, replied quickly and also reminded me of the actions being taken in the background during follow ups!
Thank you for your review Kai, glad to hear Kimberly could help you.
5/5
TrustpilotDainik Sharma Is professional and keep…
Dainik Sharma Is professional and keep me posted from start to finish. Thanks
5/5
TrustpilotVery professional staffs especially…
Very professional staffs especially Property manager ‘Susan Liu’ whom I worked with for closing my contract. She is helpful and addressed all my issues in the flat. I highly recommend their service.
Thank you for your review, glad to hear Susan could help you.
5/5
TrustpilotGreat experience
Great experience throughout! Ginny Pattni was very supportive and made the process very easy
Thank you for your review Tomas, glad to hear Ginny could help you.
5/5
TrustpilotGreat service
I was a customer at chaseevans and Chanelle Da, Silva made it so much easier to live in a flat. She is kind and responsible on issues I have with the place and she is very patient.
Thank you for your review Marco, glad to hear Chanelle could help you.
5/5
TrustpilotMs.Kareena Bhurosah
Your staff Ms.Kareena Bhurosah gave us very timely and good services on taking care of our property at Flat 71 Panoramic Tower.We are very satisfactory to her professional and good services.Many thanks to Kareena and Chase Evans!LandlordsXinghai Meng & Li Zhu
Thank you for your review Xinghai and Li, glad to hear Kareena could help you.
5/5
TrustpilotWe have never had a bad experience with…
We have never had a bad experience with Chase Evens. Maristella has been an amazing person to work with. Very understanding and responsive. A great team member within Chase Evens. Thank you for your help.
Thank you for your review Gov, glad to hear Maristella could help you.
5/5
TrustpilotDainik has provided professional…
Dainik has provided professional services that we appreciated very much.
5/5
TrustpilotKimberly was kind and respectful
Kimberly was kind and respectful. She is a good listener as well and very hospitable. She made sure my issues were resolved on time
Thank you for your review Junior, glad to hear Kimberly could help you
5/5
GoogleVery helpful, accommodating and quick to get back to enquiries.
Thank you for your review..
1/5
TrustpilotTHIEVES!
Hi, I will be leaving an extremely fair review for this awful company since they dont even deserve a star, as soon as i book with them, I found out the same flat in the building was £600 more cheaper than i rented for, when i asked them why, they could not tell me anything, and since I already paid them 6 months of rent in advance, i was not able to do much, when i come to the flat the kitchen walls had smear it was discusting and the sofa with all the chairs were so filthy, I have no idea how the previous tenant was able to live in the flat, as soon as I moved in, I made them clean it, however after 6 months, they blamed me that i made the smears etc. Even the guy who came from check out report company said to me, why did you move into this flat, it does not look good etc. this is how deceiving they are, and now they are trying to steal my deposit. by charging me £315 cleaning invoice for the 1 bedroom flat, I have already cleaned the house very demandingly. NEVER EVER BOOK WITH THIS MONEY THIRST DISCUSTING COMPANY. MY LAWYER IS TAKING THEM TO THE COURT AND I DONT WISH THIS ANYONE TO BE TIME WASTED AND ABUSED LIKE THIS
Thank you Can for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotRenewal of lease
Gladys Kiala is very professional and efficient. She knows the market very well and explains clearly to us.
Thank you for your review Jimmy, glad to hear Gladys could help you.
5/5
TrustpilotGreat Service!
Kin Lee was amazing with helping us to renegotiate and renew our tenancy agreement.
Thank you for your review Jay, glad to hear Kin could help you.
5/5
TrustpilotMolly Pariyanukul was really helpful…
Molly Pariyanukul was really helpful and quick to respond to our queries
Thank you for your review Gabriela, glad to hear Ade could help you.
1/5
TrustpilotNightmare to deal with deposits
Our end-of-tenancy experience was extremely frustrating and drawn out.
Thank you for your feedback. We’re very sorry to hear that you found the end-of-tenancy process frustrating and stressful. We take concerns about delays, communication, and deposit handling extremely seriously. Your comments have been noted and will be reviewed internally to understand what happened and whether our processes were followed correctly. Where improvements are needed, we will take appropriate action. If you would be willing to contact our management team directly with your property details, we would welcome the opportunity to look into this further. Thank you again for bringing this to our attention.
5/5
TrustpilotHelpful and friendly
Molly Pariyanukul was a great help. Prompt and friendly!
Thank you for your review Joe, glad to hear Molly could help you.
5/5
TrustpilotEdmond from Chase Evans Property Management
Edmond from Chase Evans Property Management has been really helpful in sorting issues that were apparent in my new apartment. Communication has been great and the help he has given has benefitted me a lot.
Thank you for your review Camara, glad to hear Edmond could help you.
5/5
TrustpilotGreat experience
Kimberly Fernandes from East Property Management was very helpful in sorting out our property issues with our landlord. Very kind and responds quickly to emails.
Thank you for your review Martynas, glad to hear Kimberly could help you.
5/5
TrustpilotThanks!
I had a great experience with Chaseevans as an agent. They were willing to help us at any time during our tenancy (3.5 years). Chanelle Da-Silva was extremely helpful in arranging the devolution of our deposit. Highly recommended!
Thank you for your review Ralph, glad to hear Chanelle could help you.
5/5
TrustpilotPositive experience
As a tenant I've found Chase Evans an effective and responsive tenancy manager, and Kin Lee was very helpful in managing renewal negotiations.
Thank you for your review Jordan, glad to hear Kin could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
