5/5
GoogleGood experience working with Valerio Chase. He’s responsive, professional, and always helpful when we need clarification on rental details.
Agent replied · 16 April 2026
Thank you for your review, glad to hear Valerio could help you.
Trusted Agent profile · London
Chase Evans London reviews
★★★★★
1,457 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,457 reviews on two platforms, including 225 Google reviews rated 4.0.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotHelpful and responsive property manager
My property manager Danish Ashraf from East Property Management is always very helpful and responsive in resolving the issues with my property. Danish always gives me detailed explanation on the issues and provides valuable insight on the solutions.
Agent replied · 15 June 2024
Thank you for your review Pui, glad to hear Danish could help you.
5/5
TrustpilotKin Lee from Chaseevans as my agent has been very
Kin Lee as my agent has been very professional and helpful in sorting out the tenancy renewal
5/5
TrustpilotBig thank you to Kimberly Fernandes for…
Big thank you to Kimberly Fernandes for looking into issues I have had in my apartment and being a good negotiator to obtain all necessary approvals for the requested changes!
Agent replied · 15 June 2024
Thank you for your review Aleskandr glad to hear Kimberly could help you.
5/5
TrustpilotPerfect Service
Ginny was really helpful, she pushed the sale along and made sure that I knew where everyone is when I moved in. Would definitely use them again!
Agent replied · 15 June 2024
Thank you for your review Doug, glad to hear Ginny could help you.
5/5
TrustpilotThere were some preexisting issues in…
There were some preexisting issues in the apartment when I moved in. Alan from Chase Evans helped me promptly over email and also by coordinating with contracters to get them fixed.
Agent replied · 15 June 2024
Thank you for your review Sidharth, glad to hear Alan could help you.
5/5
TrustpilotChase Evens have been a delight to work…
Chase Evens have been a delight to work with. They always keep their properties well maintained and have a great team behind them. Danish Ashraf has been a great addition to the team that helps resolve issues swiftly.
Agent replied · 15 June 2024
Thank you for your review Gov, glad to hear Danish could help you.
5/5
TrustpilotVery helpful
Dennis from Chase Evans Property Management was really helpful and always willing to go an extra mile to resolve any issues with my deposit release. Once again thank you for your help.
Agent replied · 15 June 2024
Hi Kashif. Thank you for taking the time to write this review! We are so glad that Dennis was able to help you.
5/5
TrustpilotMy experience with Chayane Cummings
My experience with Chase Evans agency has been always positive, in particular, Chayane Cummings.
Agent replied · 25 February 2026
Thank you for your review, glad to hear Chayane could help you.
1/5
TrustpilotI have been in a property managed by Chase Evans
I have been in a property managed by Chase Evans for about a year. I think I have had 4-5 different property managers. Have never received an email from them letting me know that my property is managed by someone else and therefore, my calls are not often answered. Requested several issues to be fixed. Some are still (after almost a year) being chased to be fixed. Very poor experience and they care very little about what their customers think. If you can (I know it’s difficult in this crazy housing market), choose a different letting agency.
Agent replied · 15 June 2024
Thank you Gabriel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMs. Catarina from Chese Evans
D. Catarina Head Office and Property Management, did an extraordinary job with us at 196 St. Davids Square E14 3AW this year and managed to resolve all the problems that affected us at home in an extremely professional and quick manner. It is clear that she has great knowledge of the profession she performs. Thank you very much.
Agent replied · 25 October 2024
Thank you for your review Nelson, glad to hear Catarina could help you.
5/5
TrustpilotGreat experience
Adriana Chaba was very quick in resolving an issue with the flat. She was very responsive and made it easy for me. Great job
Agent replied · 15 June 2024
Thank you for your review, glad to hear Adriana could help you.
5/5
TrustpilotGood and responsible service.
Agent replied · 4 June 2026
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleJay was really helpful throughout the entire process! I was glad to count on him!
Agent replied · 27 August 2024
Thank you for your review Fernando, glad to hear Jay could help you.
5/5
TrustpilotAurora was great to deal with and very…
Aurora was great to deal with and very responsive for my requests :)
Agent replied · 25 October 2024
Thank you for your review Aidan, glad to hear Aurora could help you.
5/5
GoogleValerio Chase provided timely support and clear information, which made the renting process much easier for our clients.
Agent replied · 16 April 2026
Thank you for your review, glad to hear Valerio could help you.
4/5
TrustpilotJustin
Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.
5/5
TrustpilotKin Lee was amazing in helping me sort…
Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!
Agent replied · 15 June 2024
Hi Djenaba! Thank you very much for your kind review, we are so glad to hear Kin Lee could help you.
5/5
TrustpilotNew Lease
Molly was helpful in the questions I had during the discussions over the new lease for 41 Ivy Point. The process was also efficiently run.
Agent replied · 15 June 2024
Thank you for your review Conor, glad to hear Molly could help you.
1/5
TrustpilotDO NOT USE CHASE EVANS!
THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.
Agent replied · 15 June 2024
Hi Sudo,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotChase Evans is really irresponsible…
Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!
Agent replied · 15 June 2024
Hi Ngoc,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotReally helpful friend
Really helpful friend. Big thanks to Danish for helping with my deposit and chasing after my roommate.
Agent replied · 15 June 2024
Thank you for your review Alexander, glad to hear Danish could help you.
5/5
TrustpilotHanna is professional and efficient in…
Hanna is professional and efficient in handling our renewal. Highly recommend Chase Evans.
Agent replied · 25 October 2024
Thank you for your review Cheng, glad to hear Hanna could help you.
5/5
TrustpilotEdmond is awesome
Edmond is always super responsive and supportive with any problems that come up in the flat. Issues get resolved usually within the day of contacting him. We are so lucky to have him representing us from Chase Evans!!
Agent replied · 15 June 2024
Thank you for your review Claire, glad to hear Edmond could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
