Trusted Agent profile · London
★★★★★
1,455 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Part of Chase Evans, see every office.
Chase Evans's office in London, at One the Elephant, is rated 4.7 out of 5 across 1,455 reviews on two platforms, including 225 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBeen on quite a few viewings with different estate agents recently and found Joanna at Chase to be professional, articulate and knowledgeable.
Hi Murcus! Thanks so much for your review. We are pleased to hear Joanna has been so professional and articulate! James.
5/5
TrustpilotProperty Manager is Amazing
Have had a great experience renting a property in East London. Aurora Li, property manager, from the head office is amazing to work with, very attentive and reassuring. Great service. On the initial lettings process, just be wary this took a month from holding deposit to signing tenancy agreement through a mixture of factors. Just bear in mind if you are tight for time.
Thank you for your review Ryan, glad to hear Aurora could help you.
1/5
TrustpilotThe worst property management I have…
The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.
Thank you Rachel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotAbsolute pleasure to deal with!
Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.
Thank you for your review Arty, glad to hear Danish could help you.
1/5
GoogleRenting a property and it's flooded and unlivable. Jimmy and Alaster have unfortunately said they can't get hold of the landlord so nothing that they can do. Rent paid but homeless. They don't seem to have lawyers their end. As long as they have their rent paid = happy landlord.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotKimberly Fernandes from Chase Evans…
Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!
Thank you for your review Sam, glad to hear Kimberly could help you.
1/5
TrustpilotUnacceptable and unprofessional
I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotMy property manger Shannon is really…
My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help
Thank you for your review Roro, glad to hear Shannon could help you.
5/5
TrustpilotProfessional team that look after their…
Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.
Thank you for your review Jaz, glad to hear Danish could help you.
5/5
TrustpilotBig thanks to Adriana Chaba for being…
Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.
Thank you for your review Nitin, glad to hear Adriana could help you.
1/5
TrustpilotAvoid this company like the plague!!!
Avoid this company like the plague. Would have given zero stars if I could. Had a decent enough experience with them as tenants however the checkout process and everything afterwards has been nothing short of a nightmare.
5/5
TrustpilotChanelle Da-Silva has been very…
Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.
Hi Javier, that is great to hear! We are so glad that Chanelle has been able to help you! Thank you for your kind review.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.
5/5
TrustpilotVery efficient
A thank you to Kin Lee for helping make the renewals process easy.
Thank you for your review Will, glad to hear Kin could help you.
5/5
TrustpilotHeating issue fixed quickly
Had some issues with heating during winter and Danish Ashraf from East Propery Management was quick to act and ensure it got fixed as soon as possible. He was incredibly helpful and was a great liaison with the contractors and landlord.
Thank you for your review Isaac, glad to hear Danish could help you.
5/5
TrustpilotDanish Ashraf was really helpful during…
Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.
Thank you for your review Haihan, glad to hear Dnaish could help you.
5/5
TrustpilotSamuel Chapman - friendly, helpful & responsive
Through Samual Chapman, a member of the Renewal Team of Chase Evans, I have managed to complete the tenancy renewal procedures within 14 days which greatly reduced the hassles of the renewal process. Samuel is friendly, helpful and highly responsive. Truly grateful to Samual for his professional service herein!
Thank you for your review, glad to hear Samuel could help you.
5/5
TrustpilotMy experience with “Chase Evans Property Management”
My experience with “Chase Evans Property Management” was hugely positive. Quick and cheerful communications, with clear instructions for every next step. I felt well guided and in control of the process. I wouldn't hesitate to recommend them. A special thanks to Edmond!
Thank you for your review Francesca, glad to hear Edmond could help you.
5/5
TrustpilotVery communicative
Very communicative. Attentive and helpfull, expecially Mint Mok who has communicated with me during the tenant move out.
5/5
TrustpilotNice and smooth experience
Kin Lee has been our point of contract during the renewals process. It was a nice and smooth experience overall. He was responsive and guided us with all the necessary information. Happy with the service I received
Thank you for your review Rinat! We are so glad to hear Kin Lee could help you.
1/5
TrustpilotNasty company
Nasty company. stay away from any property they pretend to manage. Their understanding of property management is copy paste answers with a bossy attitude. when you report a problem they will respond trying to sell you an insurance policy or tell you the problem is not there They will make you do the work they are suppose to do and make up expenses to sit on your deposit. your property manager will change every 2 -3 weeks. DO NOT EXPECT TO GET YOUR DEPOSIT BACK FOR 2-3 MONTHS
Thank you Firat for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGreat renewal of lease
Madison Feng has been an amazing renewal agent. She’s helped us extend our lease several times when we found ourselves in a challenging situation deliberating with the landlord on our behalf. She is super professional and friendly and I’d recommend her.
Thank you for your review Jeff, glad to hear Madison could help you.
5/5
TrustpilotThank you Danish
Danish Ashraf has been responsive and helpful in fixing issues for our new flat. Hope this VIP team continues this amazing job in the coming new year !
Thank you for your review Danyu, glad to hear Danish could help you.
5/5
TrustpilotExpert Advice
Kin Lee is very helpful and act promptly. Kin does all the groundwork and give good advice, which makes my life much easier.
Thank you for your review Currie, glad to hear Kin could help you.
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