Chase Evans London reviews

★★★★★ 2/5

Trustpilot

very slow letting deposit release & fixing check-in discrepancies

Speed up the release and reduce the haggling over unimportant issues regarding the return of a letting deposit. It took months after my check-out process to release the deposit when there were clearly no real issues in my case. In addition, very slow to address check-in document issues. In my case, a few were never addressed after a year. Aggressively using no-fault evictions clause, beware! I have money to buy a property but will make sure I don't work with this company.

Niftystuff · 13 November 2023

★★★★★ 5/5

Trustpilot

Renewals coordinator, Dainik did a…

Renewals coordinator, Dainik did a great job!!!

Alice · 18 May 2026

★★★★★ 5/5

Trustpilot

Thank you Vithu

I had a fantastic experience with my property manager Vithu. They really went above and beyond to ensure that all the necessary work was completed promptly. They were always available to address any concerns I had and made sure that the deposit release process was smooth and hassle-free. I appreciate the effort they put into managing the property and their dedication to providing excellent service. Being with Chase Evans for a long time, I haven’t had a easy and smooth process with the previous property managers. Thanks, Vithu for making my experience as a tenant a positive one. I hope you stay for long as my property manager!

Kai · 13 November 2023

★★★★★ 5/5

Trustpilot

Excellent and swift service provided by Maristella from Chaseevans

Excellent and swift service provided by property manager Maristella Marangi​ from Chaseevans for an issue with the washing machine in this rented property. I received prompt reply over e-mail and the case with the service contractors was expedited until its closure. Many thanks Maristella!

Sourav · 23 November 2022

★★★★★ 5/5

Trustpilot

Fast and quick- accurate approach

Gladys Kiala is very responsive and acts fast- the recommendations were accurate and our renewal was completed very fast.

J · 29 July 2024

★★★★★ 1/5

Google

DONT RENT FROM CHASE EVANS. Awful experience after flat was flooded from a leak in another property. Little help removing the water or making the flat liveable in. No updates on when extensive damage will be fixed. Told that Landlord not responding so we need to contact Citizens Advice to resolve.

Mike · 20 March 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT A PROPERTY FROM THIS…

DO NOT RENT A PROPERTY FROM THIS COMPANY! They have made my life a living hell for 6 months. After reading other reviews, I can see it’s not just myself facing these issues. If you’re thinking of listing a property with these guys - save your tenants the stress & go elsewhere. If you’re thinking of renting a property from these guys - DO NOT DO IT- it’ll be the worst decision you make. This company left me with toilet water leaking on my floor for over 3 months, causing damage to the property, damp & extremely unhygienic conditions, nobody at Chase Evans seemed to care or even want to help me with these issues. Left me with a broken washing machine in the property for 3 months, despite me raising this with them over 10 times all in an attempt to blackmail me out of the property. Been forced to spend my own money on laundry services for 3 months because they refuse to assist. The day I raised a formal complaint - I received notice to vacate the property. I’ve still not received a complete answer to my formal complaint. Nobody at Chase Evans seems to get back to me. Absolute cowboys, have caused me emotional distress and left me with a huge bill. I’ve now had to contact the property ombudsman, citizens advice and the police in a last ditched attempt to stop these criminals discriminating against me any further or forcing me out of my home.

Conor · 10 November 2023

★★★★★ 5/5

Trustpilot

Gladys made it so easy for me

Gladys made it so easy for me. She is wonderful with giving me her professional opinion. I trusted her.

Amy · 27 July 2024

★★★★★ 5/5

Trustpilot

Excellent Support from Property Manager

We would like to thank Kimberly Fernandes, our property manager from East Property Management, for her help with maintenance issues.Kimberly always responds to emails promptly and had gone out of her way to help.

Stephanie · 20 September 2023

★★★★★ 5/5

Google

Been on quite a few viewings with different estate agents recently and found Joanna at Chase to be professional, articulate and knowledgeable.

Marcus · 16 January 2026

★★★★★ 5/5

Trustpilot

Property Manager is Amazing

Have had a great experience renting a property in East London. Aurora Li, property manager, from the head office is amazing to work with, very attentive and reassuring. Great service. On the initial lettings process, just be wary this took a month from holding deposit to signing tenancy agreement through a mixture of factors. Just bear in mind if you are tight for time.

Ryan · 12 September 2024

★★★★★ 1/5

Trustpilot

The worst property management I have…

The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.

Rachel · 31 October 2023

★★★★★ 5/5

Trustpilot

Absolute pleasure to deal with!

Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.

Arty · 19 February 2024

★★★★★ 1/5

Google

Renting a property and it's flooded and unlivable. Jimmy and Alaster have unfortunately said they can't get hold of the landlord so nothing that they can do. Rent paid but homeless. They don't seem to have lawyers their end. As long as they have their rent paid = happy landlord.

Choppy · 27 March 2025

★★★★★ 1/5

Trustpilot

Unacceptable and unprofessional

I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.

Sohyun · 9 October 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes from Chase Evans…

Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!

Sam · 3 October 2023

★★★★★ 5/5

Trustpilot

My property manger Shannon is really…

My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help

Roro · 10 June 2024

★★★★★ 5/5

Trustpilot

Big thanks to Adriana Chaba for being…

Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.

Nitin · 1 August 2024

★★★★★ 5/5

Trustpilot

Professional team that look after their…

Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.

Jaz · 8 February 2023

★★★★★ 1/5

Trustpilot

Avoid this company like the plague!!!

Avoid this company like the plague. Would have given zero stars if I could. Had a decent enough experience with them as tenants however the checkout process and everything afterwards has been nothing short of a nightmare.

Annas · 26 May 2026

★★★★★ 5/5

Trustpilot

Chanelle Da-Silva has been very…

Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.

Javier · 7 July 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.

Giuseppe · 30 August 2024

★★★★★ 5/5

Trustpilot

Very efficient

A thank you to Kin Lee for helping make the renewals process easy.

Will · 15 October 2024

★★★★★ 5/5

Trustpilot

Danish Ashraf was really helpful during…

Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.

Haihan · 26 July 2023