Trusted Agent profile · London
★★★★★
1,444 reviews across 2 platforms
One the Elephant, 5, St. Gabriel Walk, London, SE1 6FS
Chase Evans's office in London, at One the Elephant, is rated 4.6 out of 5 across 1,444 reviews on two platforms, including 215 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFive Star! Recommend
Recommend Chase Evans Property Management to everyone! Best experience I have ever had during the past few years renting in London. Alaster has been really responsive and helpful, he replies to all my emails within the same day and all the issues were sorted out fairly quickly.
Thank you for your review Ning, glad to hear Alaster could help you.
5/5
TrustpilotSo far so good
So far so good. Chase Evans has been helpful and professional when dealing with issues that may crop up from time to time, I have no problems with CE and am happy to write this encouraging report. Special thanks to Camille
Thank you for your review Dr Ismail, glad to hear Camille could help you.
5/5
TrustpilotCamille from the renewals team was very…
Camille from the renewals team was very helpful throughout the process
Thank you for your review, glad to hear camille could help you.
1/5
TrustpilotRidiculous security deposit charges
I rented with Chase Evans for 2 years, and I would not recommend the agency. The agency is extremely slow to reply, and always avoid maintenance tasks. The property was not professionally cleaned when I moved in, and there were dead bugs, hairs, and possessions of previous tenants. Worst of all, they charged me nearly £200 of my deposit for what is mostly wear and tear. Charges included £35 for forgetting to change the fire alarm batteries. They are one of many estate agencies in London that always take the side of the landlord, and live off the back of the tenant.
Thank you Samuil for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
Trustpilotquick responding
Molly Pariyanukul response to out email really quick and its been helpful that we can get confirmed our tenancy and get contract signed in advance.Thanks Molly!
Thank you for your review Danielle, glad to hear Molly could help you.
5/5
TrustpilotChanelle Da Silva was brilliant
Chanelle Da Silva was brilliant. I emailed her regarding the dripping water from my kitchen sink. She replied immediately and I had an appointment arranged to fix an issue the next day. Brilliant communication. Many thanks Chanelle Da Silva for organising the appointment and sorting this problem in a timely manner.
Thank you for your review Goda, glad to hear Chanelle could help you.
5/5
GoogleBeen looking around for a while, and Joanna at Chase Evans has by far been the most knowledgable, funny and helpful agent by far - thoroughly recommend.
Thank you for your review, glad to hear Joanna could help you.
5/5
GoogleSuper smooth move-in process. Giulio is extremely helpful and is super quick with the communication! Ask for him if you are renting
Thank you for your review, glad to hear Giulio could help you.
1/5
TrustpilotLANDLORDS DO NOT USE CHASE EVANS
LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!
Thank you JP for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotBailey from Property Management has…
Bailey from Property Management has been super supportive and helpful! I’m grateful for his prompt support with all issues.
Thank you for your review Christine, glad to hear Lee could help you.
5/5
TrustpilotMy rented property is with Chase Evans…
My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.
Thank you for your review Chenglin, glad to hear Edmond could help you.
5/5
TrustpilotPositive experience with Kin Lee
It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotAmruta was very helpful and courteous
I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.
Thank you for your review Ruby, glad to hear Amruta could help you.
5/5
Trustpilotpositive experience with Kimberly
One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.
Thank you for your review Sirui, great to hear Kimberly could help you.
5/5
TrustpilotCamille was my renewals officer and she…
Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.
Thank you for your review, glad to hear Camille could help you.
5/5
TrustpilotHighly recommend Chase Evans.
Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!
Thank you for your review Nancy, glad to hear Danish could help you.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Thank you for your review Maria, glad to hear Kimberly could help you.
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Thank you for your review Yu, glad to hear Ginny could help you.
5/5
TrustpilotVery easy to get on with and pleasant…
Very easy to get on with and pleasant .exchanges
Thank you for your review.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Thank you for your review Palak, glad to hear Danish could help you.
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Thank you for your review Enzyme, glad to hear Kin could help you.
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