Chase Evans London reviews

★★★★★ 1/5

Trustpilot

Nightmare Experience with Chase Evans - Beware!

My experience with Chase Evans can only be described as a nightmare from start to finish. Where do I even begin?Upon moving into the property they managed, I was greeted with filth and neglect. It was evident that no effort had been made to clean the place before my arrival. Stained carpets, grimy kitchen items, and even a used, rusted toilet brush greeted me. Disgusted, I had to hire a cleaner to make the place livable. When I sought permission from the estate agent to dispose of these unsanitary items, they casually granted it without any acknowledgment of their responsibility for the state of the property.Fast forward to two months after moving out, and I'm still embroiled in a battle for my deposit. Despite providing my bank details as requested, I have yet to see a penny. To add insult to injury, the landlord, backed by the estate agent, is attempting to charge me for the very items I had to dispose of due to their negligence. £40.00 for dirty carpets, £30.00 for a used toilet brush, £30.00 for a flickering light, £30.00 for 'debris near toilet' and £20.00 for the filthy pots and pans I had permission from the landlord to bin. No receipts provided, these are arbitrary charges to steal my deposit.When I escalated my complaint to Danish Ashraf's manager, Muhammad Carr, I was met with dismissiveness and apathy. Instead of addressing my concerns, Carr urged me to simply pay up, claiming it was a "good deal."Save yourself the headache and avoid Chase Evans at all costs. Their disregard for basic cleanliness and their blatant attempts to swindle tenants out of their money make them utterly reprehensible. I wouldn't wish this ordeal upon anyone.

DM · 16 May 2024

★★★★★ 5/5

Trustpilot

Outstanding real estate agent

Outstanding real estate agent - professional, responsive and empathetic!I had the pleasure of working with Georgia Vitkute from Chase Evans real estate agency and was impressed with her exceptional attitude and services provided.From our very first interaction, Georgia demonstrated a high level of professionalism and she guided me through every step of the process with clarity and confidence.I felt supported and well-informed throughout the entire journey.Moreover,Georgia possesses a rare quality of empathy and human touch that made the entire process very smoothly. She took the time to truly understand my concerns and her support and clarifications were timely and deep to the point.I can highly recommend her to everyone.

Boris · 14 May 2024

★★★★★ 5/5

Trustpilot

A kind review for Mint Mok

My property manager was Mint Mok. They are super responsive, kind, and professional. Great service. Very trustworthy. The deposit refund process went well with their assistance. Much appreciated.

Yixi · 29 September 2026

★★★★★ 5/5

Trustpilot

Great Service - Kimberly Fernandes

Kimberly was extremely helpful in resolving our issues. She was super responsive and kept us up to date on what was happening to get everything fixed. Glad to know we can rely on Kimberly if we have further maintenance issues

Consumer · 24 November 2023

★★★★★ 5/5

Trustpilot

The best

Great service, quality company, always helpful, highly recommended. Also a big thank you to Gladys Kiala for the recent help she gave me.

Pete · 11 October 2024

★★★★★ 5/5

Trustpilot

Maristella was fantastic to work with…

Maristella was fantastic to work with and so friendly. Maristella was efficient, organised and easy to communicate with. Within a few hours all of our concerns dealt with and a repairs person was arranged to fix a few things around our new home. I would 100% recommend Maristella as a property manager.

Saige · 8 December 2022

★★★★★ 5/5

Trustpilot

Chanelle Da-Silva Laires review

Chanelle Da-Silva Laires has been an amazing help, always trying to respond as soon as possible, helping us with issues with the house and the landlord and being extremely understanding especially with the check out report, she has put a lot of effort in helping us reach the outcome we wanted with the landlord.

Yara · 22 September 2022

★★★★★ 5/5

Trustpilot

Bailey is very responsive and efficient…

Bailey is very responsive and efficient in helping me with Property Management matter for my unit. Really appreciated and happy with Bailey's professional service.CheersEunice

Sai · 23 September 2024

★★★★★ 5/5

Trustpilot

Can’t recommend enough

I’ve been renting with Chaseevans for 3 years now. Alaster made my recent experience of moving out and in easier and less stressful.Very responsive, helpful , professional and approachable. Dealt with everything and kept me informed with any updates from start to finish.couldn’t ask for better .Thank you Alaster for you hard work and time .

Tina · 26 June 2022

★★★★★ 5/5

Trustpilot

Tenancy renewal handled with great care & professionalism

A BIG THANK YOU to Kin-Lee who handled the renewal of our tenancy. The negotiation was managed with delicate care & understanding of both sides situations. Thanks again. Hilda

Hilda · 29 June 2024

★★★★★ 5/5

Trustpilot

Good communication…

We worked with Kin Lee as our renewals handler. Professional staff, communication is always clear and timely, the necessary information is provided on email, minimising the need for follow ups.

Pam · 9 June 2024

★★★★★ 1/5

Trustpilot

Chase Evans -Avoid

Chase Evans has been a really unprofessional and not understanding agency. The agents, maintenance staff and property managers are not great at communicating at all. Dealt with them for 3 years and every time I tried asking them to bring someone to fix something they had excuses as if I was lying that washing machine was broken and to one example they even told me you can try and put the drawers together to fix the chest of drawers.All they care is money and they are a real rip off, they dont even speak to landlords but make decisions for them and thats pathetic.They let properties to people with drug issues who dont pay rent for years and they dont do checks at all properly, and those tenants then have to live in the same building with people like us who have a job and pay rent regularly but same time get treated by this agency as if we was trash.Landlords should avoid letting their places with them if you dont want your property to be destroyed like some I have seen in my neighbourhood.They increase the rental prices with no sense of adjustment just because the market is high but the properties are never being maintained so you pay for an old flat something that you could pay for a new renovated property.The check-out process is handled at the worst way possible, the check-in report with check-out report don’t correspond to the slightest and they add fees for stuff without even considering them as wear and tear.So disappointing

Annia · 26 April 2024

★★★★★ 5/5

Trustpilot

Hanna Ganobis gave us great support…

Hanna Ganobis gave us great support during the renewal, whole process is very smooth and really appreciate Hanna's support :) Thank you Hanna

Sunny · 27 September 2024

★★★★★ 4/5

Trustpilot

Good Service , deposits refund alone take sometime

Changing the request to 4. I had the customer team reaching out and sorted out the refund process. It had been delated to the action from the Owner end, thereby moving the rating from 3 to 4 Let me begin with the positives.Excellent onboarding , quick turnaround , clear communication , fantastic renewals team. I thoroughly enjoyed their services and support during the tenure.All these positives until you are a client. Once you vacate and move, all the above fails.I had used their service for approx 4.3 years since Nov 2019 to Mar 2024. Rented 2 Bed Flat. I had handed over the keys on 4 Mar, used the cleaning services supplier as advised by them ( Expensive one £450 for end of cleaning tenancy ) to aid the move process swiftly. The flat was occupied by next tenant on 7 Mar.However my deposit amount is still not refunded and no responses on the emails. Left out cold & hanging in the air. So be mindful and plan to wait ages to get the deposit refund.

Anand · 22 April 2024

★★★★★ 5/5

Trustpilot

Empathy and result oriented

Danish was very patient and empathetic while listening to my challenges despite the number of properties he has in his care. He then worked with me to find the most appropriate solutions that balanced his responsibilities towards the landlord and client.

Simi · 5 October 2023

★★★★★ 5/5

Trustpilot

Madison Feng

Just wanted to pass along gratitude and thanks to Madison Feng who helped us negotiate our tenancy renewal. Madison acted quickly and efficiently when liaising with our landlord and secured us renewal terms we were very happy with and now we don't have the stress and pressure of having to move! Thank you Madison.

Thomas · 29 July 2022

★★★★★ 5/5

Trustpilot

Excellent property management experience

My friend and I rented a property through Chase&Evans for almost 2 years and just recently moved out. Max Watson, our property manager, has gone above and beyond throughout our tenancy. His communication and the effort he puts in is easily a 10/10. As tenants, we consistently felt that our concerns were addressed with care and professionalism. Additionally, Max handled the move-out process seamlessly and he made it as easy as possible for us. Thank you for being such an excellent property manager, Max!

Assia · 11 April 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes works at East…

Kimberly Fernandes works at East Property Management is the best. She prioritized an issue I was dealing with at my apartment and made it possible for the contractor to attend. She is reliable, replies fast to emails and very helpful.

Maggie · 16 October 2023

★★★★★ 4/5

Trustpilot

deposit refund

Catarina did a great job in handling my deposit refund issue upon my lease termination. She responded to emails promptly and was able to explain that the delay in processing was mainly due to the landlord's lack of response. When I provided evidence and raised objections to the deductions requested by the landlord, Catarina also promptly expressed understanding and offered her follow-up suggestions.While many department heads at Chase Evans couldn't provide good communication and professional assistance, Catarina managed to improve my impression of this company somewhat.

Christine · 2 April 2024

★★★★★ 5/5

Trustpilot

Trustworthy efficient and professional service

Smooth and efficient rental process. Our agent Valerio Berdondini was extremely helpful and made our experience stress-free from start to finish. Friendly and quick in his replies, he was available at any time to reply to our queries and questions. Would definitely recommend Chase Evans for their professional and efficient service.

Valentina · 7 November 2022

★★★★★ 5/5

Trustpilot

Dainik Sharma Helped us a lot !

Dainik Sharma Helped us a lot about my properties; amazing staff of Chase Evans.

Wing · 14 May 2026

★★★★★ 5/5

Trustpilot

Chanelle Da‑Silva Laires​ - Dishwashwer

My dishwasher wasn't working, so I asked for help to our property manager, Chanelle Da‑Silva Laires​ and she answered straight away, sorting out the contractors and working with our landlady to sort things as soon and smooth as possible. Chanelle is a relievable agent and really good on keeping up with communications.

Miriam · 29 August 2022

★★★★★ 5/5

Trustpilot

We were helped by Danish Ashraf

We were helped by Danish Ashraf, the the East property manager, and it’s safe to say we’ve never been more pleased with anyone at Chase Evans as much as him. He helped us to his full extent and made sure our process was quick as possible. Absolutely pleased.

Saarina · 20 January 2023

★★★★★ 5/5

Google

Joanna was very helpful and professional from day one. I was dealing with a lot of property agents in the past and was never satisfied with their work, service or attitude. But, Joanna from Chase Evans was on top of all of those points! She was also very reliable and responded to our emails and calls very quickly! I had a very pleasant experience!

Christine · 13 June 2020