Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Top class service!

A very special thank you to Kimberly Fernandes - she is absolutely brilliant! She is super diligent, proactive and very responsive. She was critical in getting repairs in our property done, and helped manage very unresponsive and difficult engineers. She took care of everything, making it a smooth and easy process for me. Overall, a brilliant service and you couldn’t ask for a better property manager! I highly recommend her and would like her to manage my account going forward.

Anonymous · 28 September 2023

★★★★★ 5/5

Trustpilot

Kimberly Goes Above and Beyond!

I had been struggling with a bathroom repair issue in my apartment for over a month, and the previous property manager was making little progress. However, Kimberly Fernandes from East Property Management stepped in as the new property manager and transformed my experience.Kimberly's promptness and ability to connect with the contractor were game-changers. She ensured the repairs were swiftly underway and didn't stop there. Kimberly personally supervised the process and maintained excellent communication throughout.What impressed me most was Kimberly's dedication even when I was on vacation. She kept me informed and ensured everything was in order upon my return.Thanks to Kimberly, my bathroom is now in perfect condition. Her efficiency, communication, and commitment make her an outstanding property manager. Thank you, Kimberly, for your exceptional support!

Girethar · 15 September 2023

★★★★★ 5/5

Trustpilot

Kin Lee was very helpful and responsive…

Kin Lee was very helpful and responsive throughout the process. Kin communicated clearly and always kept us updated. Really appreciate Kin's support!

Fiona · 26 August 2026

★★★★★ 5/5

Trustpilot

Danish Ashraf from the VIP team has…

Danish Ashraf from the VIP team has been my point of contact estate agent throughout my renting experience with Chase Evans. He has been extremely responsive and supportive with all renting related queries and maintenance requests and there's never been any delay or issues with resolving any requests. Always a positive experience interacting with Danish and the team. The entire experience from moving in to moving out has been extremely smooth and easy..

Aditya · 17 February 2024

★★★★★ 5/5

Trustpilot

Good experience

I worked with Amruta and she was very helpful, nice and kind. It was a pleasure working with her throughout the tenancy replacement process and she made sure to address any concerns we had as well as do her best to expedite the process for us. It’s just the referencing process took way longer than we expected but that’s more of a referencing agency issue rather than a letting agency issue.

SR · 29 March 2024

★★★★★ 5/5

Trustpilot

Kimberly Fernandes great service

Kimberly Fernandes has been keeping us updated with repairs following a fire at the flat that Chase Evans manage on our behalf. Kimberly has ensured that the tenants have been looked after as well as expediting the repairs for a new boiler. Kimberly has responded swiftly to any questions asked and has made sure that the contractors carried out the repairs as quickly as possible. Keeping us up to date throughout and ensuring we have peace of mind.

Mark · 19 October 2023

★★★★★ 5/5

Google

Mariam has been providing excellence service for the renting, recommend

Wei · 31 March 2026

★★★★★ 5/5

Trustpilot

Helpful agent for first time buyer

I’m a first time buyer just starting my property search and Georgia Vitkute has been very helpful, proactive and easy to communicate with to arrange viewings. Georgia answered extra questions I’ve had about properties swiftly and quickly arranged a second viewing for a property I was particularly interested in. It’s been great working with Georgia and I’m sure we’ll be in touch throughout the rest of my search!

HC · 17 May 2024

★★★★★ 5/5

Trustpilot

Max Watson is a fantastic property manager

Max Watson is a fantastic property manager. He had brilliant communication skills between us as the tenants and the landlord. He was incredibly understanding, quick to respond and most importantly honest. Out of all the property managers that we had at Chase Evans (all of whom were great!) he was the best! Max only became our property manager later into our tenancy which is such a shame as we really valued him.

Sophie · 22 February 2024

★★★★★ 5/5

Trustpilot

Our experience as a buyer of a property…

Our experience as a buyer of a property marketed by Chase Evans was really pleasant, and we found the estate agents to be upfront and helpful throughout the buying process. Matthew Moloney in particular went above and beyond at multiple stages to keep us informed and advised, which was much appreciated!

John · 14 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor communication and unprofessional service

Our experience with Chase Evans has been extremely disappointing from the beginning. As tenants, we have experienced consistently poor communication and an unacceptable standard of professionalism in the way our concerns and issues have been handled.

Jude · 24 August 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly team

I was renting through Chase Evans in London. I hadn't had very good experience with letting agents but Chase Evans changed my impression.The team was very helpful and responsive from onboarding to maintenance of the property:- Office administrator Lisa Tang made sure I didn't miss out anything before move in.- Letting negotiator Kevin Chidi ensured everything had been alright before I moved in. He even rolled up his sleeves to clean the flat up a bit (which he's not supposed to).- Property manager Danish Ashraf/Vip team has been quick to address any maintenance issues. I got a faulty oven and he arranged for contractor to attend to it next day. Very efficient.I was able to move with as little fuss as possible. A big thanks from me to the amazing team they have!

Thomas · 12 July 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Chase Evans and Danish!

I got assigned a new property manager just a few days before my move and was quite worried on the processes. However, Danish Ashraf was super informative and helpful. He immediately called me as he received my email and cleared any queries I had regarding the flat, making me super confident with having Chase Evans and Danish managing my new rented property. He really listened to all my concerns and offered advice where he could and told me what next steps I should take in regards to moving in. He is also very helpful as I can reach out to him whenever there is an issue and get a prompt response. Can’t really ask more from my property manager!

Sambhav · 6 July 2023

★★★★★ 5/5

Trustpilot

Mint Mok was very helpful and…

Mint Mok was very helpful and supportive all the time of my tenancy via ChaseEvans :)

Jegak · 16 September 2026

★★★★★ 5/5

Trustpilot

Danish is always quick to answer emails…

Danish is always quick to answer emails and to respond to calls. He is friendly and very helpful - when I was without hot water Danish very quickly found a repair team to fix my boiler.In the check out process of my rental, Danish sent clear communications and next steps so that I could get my deposit back fairly and quickly.

Elom · 26 July 2024

★★★★★ 5/5

Trustpilot

Amruta professionally addressed Tenancy Renewal

Amruta professionally addressed the renewal of the tenancy ahead of it expiry date to ensure void periods were avoided. Amruta advice on renewal was spot on inspect of the new rules and minimising costs associated with tenancy changes. Amruta and Chase Evans are a fantastic team to work with.

Ken · 11 May 2026

★★★★★ 5/5

Google

I had really good advice this company.when I was first arrived London my English no good .Mariam and Andy are really good service me .they are both patients to provide are perfect service to me.they always answered me when I had some questions.also this company has regular customers I will be with this company

Jing · 31 March 2026

★★★★★ 1/5

Trustpilot

A HORRIBLE COMPANY FULL OF THEFT

Our experience with Chase Evans has been an absolute nightmare, please save your money and do not rent through them they literally eat your money. To list down a few things:

Adeeba · 10 September 2026

★★★★★ 5/5

Trustpilot

Chayane Cummings is my property…

Chayane Cummings is my property manager, she is very helpful, responsive and always follow's up for any problems I report and thus i never have to worry about it.

RItu · 6 June 2026

★★★★★ 5/5

Google

I have been using this letting agent for two years now, and so far, all the staff I have met have been very kind and helpful. I especially want to thank Aurora Li, who supported me throughout my entire letting journey, making it easy and smooth. I will definitely recommend this agency to others!

Ziang · 22 October 2024

★★★★★ 5/5

Trustpilot

Checkout process & security deposit release

The company was very professional in handling the end of tenancy process (Otherwise known as the Check-out process). They sent a detailed check out report with photographs to act as evidence for the findings of the check out clerk, who works for a 3rd party inspection company and hence their report seemed truly impartial & free from bias. However, there were a few inaccurate items in the report which most probably are a result of an in accurate inventory process conducted prior to my checkin. Accordingly, upon first contacting Chase Evans about it, Murat Colak, was a true client centric senior manager who handled the situation with great empathy & promptly resolved the matter. We ended up quickly agreeing and my security deposit was subsequently released. Special thanks to Murat for same.

Ahmed · 13 April 2023

★★★★★ 5/5

Trustpilot

Best Property Manager Ever

If i could give ten stars, I would !Alan went above and beyond what you would normally expect from a properly manager.I have had some issues with the new flat after we moved in. Which I wasn’t expecting.Whoever Alan my property manager handled the issues professionally and was responsible, helpful and fast to get things sorted.From the first email he was in charge contacting my landlord and updating me, quick to reply and communicate and played a key part in ensuring the issues will be resolved to the satisfaction of all parties.Kept following up all day everyday helping me settling in my new place.He didn’t leave me until I was completely happy and satisfied.I really appreciated that and hopefully, he continues to be the Property Manager.

Tina · 8 April 2023

★★★★★ 5/5

Trustpilot

Thanks to Camille

Camille Lai assisted us to renew the lease with the existing tenant. During the process, she explained the changes in the new Renters' Rights Act to us clearly. Hope she could stay on and look after our matters. We had so many Account Managers in the past 8 years, making it difficult to build a good working relationship with your firm.

Ellen · 17 September 2026

★★★★★ 5/5

Google

From start to end entire process was smooth and easy and all thanks to Darnell Mcdonald from chase evans pan peninsula office. he's guided me through everything and was quick and helpful throughout. Highly recommend anyone to deal with him if you want a smooth experience.

MR · 13 January 2026