Trusted Agent profile · London
★★★★★
1,755 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,755 reviews on three platforms, including 367 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery efficient and swift! Thanks Chase Evans, (Andy was very helpful, kept us in the loop of everything and fixed all concerns we might of had, and got us the apartment, we started our search with Kevin who was also very professional and helpful)
Many thanks for taking the time to review our services. We are delighted to hear that Andy and Kevin continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
TrustpilotJimmy Cheung is very responsible
Jimmy Cheung is very responsible！
Thank you for your review, glad to hear jimmy could help you.
5/5
TrustpilotMany thanks Molly Paryanukul
I would like to thank Molly Paryanukul, the Renewals Negociator from the SE1 branch in London for once again advising us and assisting us through the process of the tenancy contract renewal. Living abroad, it is not always easy to keep apprised of the rental market in London. She did a wonderful job filling us in and negociating the new terms.
Thank you for your review Sabrina, glad to hear Kimberly could help you.
5/5
TrustpilotChase evans and Eric Pang :) Amazing
Eric Pang, very good guy, great service from him and everybody else at Chase evans. I really enjoyed living in this accomodation, if i move back to the UK I would be glad to go back to chase evans.
Thank you so much for your kind review, Nikola! So delighted to hear that Eric Pang provided such great service and that you had a positive experience with him. It's wonderful to know that you felt well supported throughout your time with us. Thank you again for your recommendation. We wish you all the very best with your future plans, and we would be delighted to assist you again should you move back to the UK.
5/5
TrustpilotMany thanks to Mint Mok who is taking…
Many thanks to Mint Mok who is taking good care of our property and provide good services.
5/5
GoogleWorking with David made the entire selling process smooth and stress free.
Thank you for your review, glad to hear David could help you.
5/5
GoogleMariam is great to deal with. Always responsive and helpful
Thank you for your review, glad to hear Mariam could help you.
5/5
TrustpilotRenewal of tenancy agreement
Renewal of tenancy agreement - Amruta Satia has been extremely helpful on this renewal with clear communication in terms of potential new guidance & renewal terms. In addition, her response is very timely and no ambiguity comments which to us is extremely important. Just hope that other Chase staff could follow her as an example.
5/5
TrustpilotTop class service!
A very special thank you to Kimberly Fernandes - she is absolutely brilliant! She is super diligent, proactive and very responsive. She was critical in getting repairs in our property done, and helped manage very unresponsive and difficult engineers. She took care of everything, making it a smooth and easy process for me. Overall, a brilliant service and you couldn’t ask for a better property manager! I highly recommend her and would like her to manage my account going forward.
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotKimberly Goes Above and Beyond!
I had been struggling with a bathroom repair issue in my apartment for over a month, and the previous property manager was making little progress. However, Kimberly Fernandes from East Property Management stepped in as the new property manager and transformed my experience.Kimberly's promptness and ability to connect with the contractor were game-changers. She ensured the repairs were swiftly underway and didn't stop there. Kimberly personally supervised the process and maintained excellent communication throughout.What impressed me most was Kimberly's dedication even when I was on vacation. She kept me informed and ensured everything was in order upon my return.Thanks to Kimberly, my bathroom is now in perfect condition. Her efficiency, communication, and commitment make her an outstanding property manager. Thank you, Kimberly, for your exceptional support!
Thank you for your review Girethar, glad to hear Kimberly could help you.
5/5
TrustpilotExcellent service from the Renewals team
I’ve been dealing with Abhijit and the Renewals Department for the past 2 years and have always found them very professional, responsive and helpful. Communication is always clear and efficient and they are very easy to deal with. Most recently, Abhijit handled my renewal discussion very smoothly and was very helpful throughout the process. Thank you for the great service over the past two years!
5/5
TrustpilotKin Lee was very helpful and responsive…
Kin Lee was very helpful and responsive throughout the process. Kin communicated clearly and always kept us updated. Really appreciate Kin's support!
5/5
TrustpilotGood experience
I worked with Amruta and she was very helpful, nice and kind. It was a pleasure working with her throughout the tenancy replacement process and she made sure to address any concerns we had as well as do her best to expedite the process for us. It’s just the referencing process took way longer than we expected but that’s more of a referencing agency issue rather than a letting agency issue.
Thank you for your review, glad to hear Amruta could help you.
5/5
TrustpilotDanish Ashraf from the VIP team has…
Danish Ashraf from the VIP team has been my point of contact estate agent throughout my renting experience with Chase Evans. He has been extremely responsive and supportive with all renting related queries and maintenance requests and there's never been any delay or issues with resolving any requests. Always a positive experience interacting with Danish and the team. The entire experience from moving in to moving out has been extremely smooth and easy..
Thank you for your review Aditya, glad to hear Danish could help you.
5/5
TrustpilotQuick and easy experience
Dainik Sharma was very helpful and patient throughout. Clear communication and a smooth experience. Thank you!
5/5
TrustpilotKimberly Fernandes great service
Kimberly Fernandes has been keeping us updated with repairs following a fire at the flat that Chase Evans manage on our behalf. Kimberly has ensured that the tenants have been looked after as well as expediting the repairs for a new boiler. Kimberly has responded swiftly to any questions asked and has made sure that the contractors carried out the repairs as quickly as possible. Keeping us up to date throughout and ensuring we have peace of mind.
Thank you for your review Mark, glad to hear Kimberly could help you.
5/5
TrustpilotHelpful agent for first time buyer
I’m a first time buyer just starting my property search and Georgia Vitkute has been very helpful, proactive and easy to communicate with to arrange viewings. Georgia answered extra questions I’ve had about properties swiftly and quickly arranged a second viewing for a property I was particularly interested in. It’s been great working with Georgia and I’m sure we’ll be in touch throughout the rest of my search!
Thank you for your review, glad to hear Gerogia could help you.
5/5
GoogleMariam has been providing excellence service for the renting, recommend
Thank you for your review, glad to hear Mariam could help you.
5/5
GoogleThe lettings team has been great and responsive, notably Darnell. He was quick and knowledgeable every step of the way. As an American unfamiliar with the leasing process, I was reassured by his thoroughness and patience helping my partner and me search for flats.
Thank you for your wonderful feedback, Lan. We're thrilled to hear that Darnell provided you with reliable and professional support during your flat search.
5/5
TrustpilotMax Watson is a fantastic property manager
Max Watson is a fantastic property manager. He had brilliant communication skills between us as the tenants and the landlord. He was incredibly understanding, quick to respond and most importantly honest. Out of all the property managers that we had at Chase Evans (all of whom were great!) he was the best! Max only became our property manager later into our tenancy which is such a shame as we really valued him.
Thank you for your review Sophie, glad to hear Max could help you.
5/5
TrustpilotOur experience as a buyer of a property…
Our experience as a buyer of a property marketed by Chase Evans was really pleasant, and we found the estate agents to be upfront and helpful throughout the buying process. Matthew Moloney in particular went above and beyond at multiple stages to keep us informed and advised, which was much appreciated!
Thank you for your review, glad to hear Matthew could help you.
5/5
TrustpilotHelpful and friendly team
I was renting through Chase Evans in London. I hadn't had very good experience with letting agents but Chase Evans changed my impression.The team was very helpful and responsive from onboarding to maintenance of the property:- Office administrator Lisa Tang made sure I didn't miss out anything before move in.- Letting negotiator Kevin Chidi ensured everything had been alright before I moved in. He even rolled up his sleeves to clean the flat up a bit (which he's not supposed to).- Property manager Danish Ashraf/Vip team has been quick to address any maintenance issues. I got a faulty oven and he arranged for contractor to attend to it next day. Very efficient.I was able to move with as little fuss as possible. A big thanks from me to the amazing team they have!
Thank you for your review Thomas, glad to hear Lisa, Kevin and Danish could help you.
1/5
TrustpilotExtremely poor communication and unprofessional service
Our experience with Chase Evans has been extremely disappointing from the beginning. As tenants, we have experienced consistently poor communication and an unacceptable standard of professionalism in the way our concerns and issues have been handled.
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate the frustration and disappointment you have described. The level of communication and service you have outlined falls short of the standards we aim to provide to our tenants. We take feedback of this nature seriously and would welcome the opportunity to fully review the issues you have raised. To enable us to investigate your concerns thoroughly and address the matters directly, please contact our Customer Services team at customerservices@chaseevans.co.uk, providing your property address and contact details. A member of the team will ensure your feedback is reviewed by the appropriate management team.nThank you again for bringing these concerns to our attention. We are committed to understanding where things have gone wrong and working towards a resolution.
5/5
TrustpilotAmazing experience with Chase Evans and Danish!
I got assigned a new property manager just a few days before my move and was quite worried on the processes. However, Danish Ashraf was super informative and helpful. He immediately called me as he received my email and cleared any queries I had regarding the flat, making me super confident with having Chase Evans and Danish managing my new rented property. He really listened to all my concerns and offered advice where he could and told me what next steps I should take in regards to moving in. He is also very helpful as I can reach out to him whenever there is an issue and get a prompt response. Can’t really ask more from my property manager!
Hi Sambhav, that is great to hear! We are so glad that Danish has made the process so smooth for you and that you are happy with the service. Thank you for your review!
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