Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Ginny at Chase Evans has been a delight…

Ginny at Chase Evans has been a delight to deal with. She is very professional and extremely responsive making sure that I felt relevant throughout the process.

Mr · 14 September 2026

★★★★★ 5/5

Trustpilot

Thank you for completing the process Chase Evans .

Thank you, Chase Evans, for completing the process. Special thanks to Camilla, who has been incredibly professional and supportive throughout, always assisting in a helpful and efficient manner. I highly recommend her to anyone looking to secure the perfect apartment. Thank you, Camilla, for everything, and I wish you all the best.

Ohood · 7 October 2024

★★★★★ 5/5

Trustpilot

Excellent experience renting with Chase Evans and Mikkel, our Property Manager

I had a very good experience with Chase Evans Property Management - my friend and I rented out a flat in Central London and for the entire duration of our contract, Chase Evans took very good care of us. It is important to flag that the experience was so good especially thanks to Mikkel Nielsen - our lovely property manager - who went above and beyond to always be on top of things and has always been ready to jump on a call and assist us with any issue or question we had.

Francesca · 7 January 2023

★★★★★ 5/5

Google

I had a very positive experience through Mariam and Lauren at Chase Evans.They were professional, responsive and made the whole letting process smooth and efficient. They found a high quality tenant and handled everything with great attention. Communication was clear throughout. I would happily recommend them to the other landlords.

Marena · 31 March 2026

★★★★★ 1/5

Trustpilot

Poor checkout experience & slow repairs

It took nearly six months to get my deposit returned, despite following the correct check out proccess and only after going through TDS. I also dealt with a repairs issue for most of my tenancy, which was only resolved shortly before I moved out.

Tilly · 12 May 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

23-NOV updates: They said they took it serious, and still no one replies after my email last week.Avoid at all cost. TLDR: Toilet sewage flood (all over my flat) in June, took months to repair, got stood up 6 times, no compensation at all, clean up the sewage and sh** myself.I had this sewage flood in my flat. The property manager asked me to get to the building management. The building management asked me to contact property manager. I asked if I could get my own plumber, they said in that case I will have to pay mysel.After tens of calls, finally get a plumber few days later. (Yes, cleaned all the sh** myself)Then they said need to wait for 10 days before they can do anything, as the damage would not appear right away. 10 days later, they started to find a repair quote, and started to quote. Another two weeks later or so, they said need another quote. They do arrange deep cleaning like 2 weeks after the accident, but the deep clean is not really deep and it still stinks as the carpet absorbed the sewage. The carpet is only repaired after three months, and the repair is not completely done and I got stood up 6 times at least from what I remember! I moved out at Oct and the repair is not fully completed yet. They claimed that the previous property manager is gone, I called ytd and got promised to get a reply, and no reply at all.There is no compensation because they say insurance does not cover. I provided all the photo of sewage flood, there is video, there is report that the smell persists, and they provided no compensation at all, no one cares about you.The day I told them I have to move out, what they cared about was to post an ads on the rightmove. Agent kept calling for viewing where repair is not done at all!So please avoid at all cost, they only care about rent, and money!Be it covered by insurance or not, they should compensate. The time of waiting for the repair is totally unacceptable - 2+ months for the carpet, and until I left the flat is not fully repaired, because their agent stood me up for 6 times at least! I have the photo of the sewage flood, where can I post them?

Uy · 23 November 2022

★★★★★ 5/5

Trustpilot

Just finished a tenancy via Chase…

Just finished a tenancy via Chase Evans. Everything went well but wanted to give a shout out to Alaster from the property management team who was very helpful through the whole tenancy. Quick responses as well as good avaibility to helps us sort out any issues we had. Finally helped us through the deposit process to release and agree final numbers.

Quentin · 8 April 2024

★★★★★ 5/5

Trustpilot

Landlord experience

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are no reasons for us to consider an alternative service.

Customer · 15 May 2026

★★★★★ 5/5

Trustpilot

Thanks Lee Chen for professionalism in handling deposit release application.

Handling of deposit release is always a major challenge to the routine duties of a property manager. Special thanks to Lee Chen of East London Team for the timely feedback to my deposit release request as an outgoing tenant. Written report and advice have been given to me from time and time. Lee demonstrates professionalism in the handling of my deposit release application.

Yee · 22 February 2024

★★★★★ 5/5

Trustpilot

Property purchase support

I’ve recently been dealing with Ginny Pattni who has been supporting me in my property search. Ginny’s experience and knowledge has been invaluable. Ginny has listened to my requirements and has provided sound advice and guidance. I’m very grateful to have met someone such as Ginny who provides solid advice and instils trust in the client. I look forward to continuing our collaboration. Thanks Ginny.

Tommy · 23 May 2025

★★★★★ 5/5

Trustpilot

Contract Renewal

I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.

Oytun · 21 October 2022

★★★★★ 4/5

Trustpilot

Experience of Flat 45 Eagle Point

We rent the house for 12 months. Most of the help are useful for example the maintenance issue and the checkout process, especially the help from EDMOND CHENG. He was very responsible for all our queries and went to help us in a very timely manner. Midway through the process, we changed a few colleagues to dock our house, and we were a little confused as to who to even call to deal with our problem. We had to call the branch to repeat the problem several times before we knew who would take care of our house matters. We think the check-in process can be improve. There is no staff come to the flat and arrange us for the check-in. The staff didn't reply immediately and didn't answer our call during the move in date. We wait for the check-in at the reception for more than 5 hours after we took off the plane... That's is terrible. Moreover, the check-in inventory report sent us after we ask for it. We are hard to confirm the situation when we move in. But in general, we only felt that we were noticed when our counterpart in this house became Edmond. Thanks for the help from Edmond.

Angel · 16 October 2022

★★★★★ 5/5

Trustpilot

Professional Service

One of the best property agencies I've interacted with. Davide was able to provide solutions and work effectively while maintaining strong professionalism throughout. I would also like to thank Sam Darren for the viewing and handling the initial letting, which required him working overtime to make happen, and Tereza Simkova for arranging the tenancy agreement while answering my queries. Also would like to thank Antonino Ranno for his continued efforts for our maintenance queries. A great team who go the extra mile.

Customer · 6 October 2022

★★★★★ 5/5

Google

I had a good experience working with Darnell. He kept me updated throughout the process and made sure I had the information I needed at each stage. He was professional, approachable, and took the time to guide me through everything, which made things feel straightforward and well managed.

Wanderlust · 31 March 2026

★★★★★ 5/5

Google

Harry was incredibly helpful during my flat viewings. He gave fair and impartial assessments of negotiations when I had asked and he was never pushy with follow ups or on my thoughts towards a flat. On top of that he's an amicable guy. While I ultimately did not buy a property with Harry and Chase Evans, I wouldn't hestitate to recommend Harry at all.

Berchman · 11 January 2024

★★★★★ 5/5

Trustpilot

Leasing & Renewal Experience

I would like to recommend Madison Feng, renewals negotiator from Chase Evans. My property has been managed by Chase Evans for many years. Madison is one of the rare few that knows exactly what the fair market value is for all parties and execute swiftly for the interest of all parties. It will be a great pleasure if Chase Evans can assign Madison to also take care of my future yearly renewals, because my experience with him has been great!

B · 16 September 2022

★★★★★ 5/5

Google

Been liaising with Mariam from the Sales team and Lana from the Property Management team and I only have good words to say. Their help and assistance was very much appreciated. It is rare to see such a genuine and nice service in London. I hope it will stay the same throughout my tenancy. Assem

Assem · 20 September 2026

★★★★★ 5/5

Trustpilot

high high highly recommend -- Chase Evans

Chase Evans is the first agency i've met in the uk. i didn't realise how professional and responsible they are until i met the second one (a very large scale one).every Chase Evans member is replying fast (for emails, usually within half day) and solving issues effectively. e.g. i remember once the air cooling system wasn't working then i emailed Chase Evans in that day's afternoon, they replied after 1 or 2 hours and sent an engineer from the system provider the very next day. i was surprised.especially thanks to Edmond Cheng my property manager -- who is good at negotiating (with the landlords about the deposit). didn't expect the deposit would come back to me that quickly.

Silvia · 8 September 2022

★★★★★ 5/5

Google

I just wanna mention how good of an agent Cyrus is:) He’s been so helpful in the whole process and very supportive!!! Literally the best agent!!)

Еааа · 27 July 2025

★★★★★ 1/5

Trustpilot

Terrible experience ever!!

Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.

Emz · 22 August 2022

★★★★★ 5/5

Trustpilot

Kin Lee at Chase Evans

Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey

Janet · 25 September 2024

★★★★★ 5/5

Trustpilot

We’ve found Chase Evans to be efficient…

We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.

Charlotte · 7 August 2022

★★★★★ 1/5

Google

I really would not use them unless you really have to, so far the experience of dealing with both moving out and in of a property has been riddled with mistakes, delays and incompetence. Their sales people are very nice and will bend over backwards but as soon as you have moved in the property managers are basically useless and not even able to handle basic requests.

Martin · 29 September 2025

★★★★★ 5/5

Trustpilot

Tenancy renewal and property management

The flat we are renting has been managed by Chase Evans for the entirety of our tenancy. Over the last year, Kean was an excellent and very responsive manager for our property who provided very rapid and effective responses. This month, we faced the renewal of our tenancy and we honestly believe Madison did an outstanding job in helping us negotiate a good price considering the significant increase in the market in our area. Very good communication and mediation with the landlord.

Francesco · 27 July 2022