Chase Evans London reviews

★★★★★ 5/5

Trustpilot

Just finished a tenancy via Chase…

Just finished a tenancy via Chase Evans. Everything went well but wanted to give a shout out to Alaster from the property management team who was very helpful through the whole tenancy. Quick responses as well as good avaibility to helps us sort out any issues we had. Finally helped us through the deposit process to release and agree final numbers.

Quentin · 8 April 2024

★★★★★ 5/5

Trustpilot

Landlord experience

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are no reasons for us to consider an alternative service.

Customer · 15 May 2026

★★★★★ 5/5

Trustpilot

Thanks Lee Chen for professionalism in handling deposit release application.

Handling of deposit release is always a major challenge to the routine duties of a property manager. Special thanks to Lee Chen of East London Team for the timely feedback to my deposit release request as an outgoing tenant. Written report and advice have been given to me from time and time. Lee demonstrates professionalism in the handling of my deposit release application.

Yee · 22 February 2024

★★★★★ 5/5

Trustpilot

Contract Renewal

I have worked with Terry Singleton (from Chase Evans - Renewals team). Terry has been very insightful, transparent and helpful throughout the process. He provided a continuous communication channel since the beginning of the renewal period and ensured that both parties were going to be happy in the end. I want to take this opportunity to thank him for enabling this renewal in an honest and open manner and for taking timely actions to make a reasonable deal for both parties.

Oytun · 21 October 2022

★★★★★ 5/5

Trustpilot

Property purchase support

I’ve recently been dealing with Ginny Pattni who has been supporting me in my property search. Ginny’s experience and knowledge has been invaluable. Ginny has listened to my requirements and has provided sound advice and guidance. I’m very grateful to have met someone such as Ginny who provides solid advice and instils trust in the client. I look forward to continuing our collaboration. Thanks Ginny.

Tommy · 23 May 2025

★★★★★ 4/5

Trustpilot

Experience of Flat 45 Eagle Point

We rent the house for 12 months. Most of the help are useful for example the maintenance issue and the checkout process, especially the help from EDMOND CHENG. He was very responsible for all our queries and went to help us in a very timely manner. Midway through the process, we changed a few colleagues to dock our house, and we were a little confused as to who to even call to deal with our problem. We had to call the branch to repeat the problem several times before we knew who would take care of our house matters. We think the check-in process can be improve. There is no staff come to the flat and arrange us for the check-in. The staff didn't reply immediately and didn't answer our call during the move in date. We wait for the check-in at the reception for more than 5 hours after we took off the plane... That's is terrible. Moreover, the check-in inventory report sent us after we ask for it. We are hard to confirm the situation when we move in. But in general, we only felt that we were noticed when our counterpart in this house became Edmond. Thanks for the help from Edmond.

Angel · 16 October 2022

★★★★★ 5/5

Trustpilot

Professional Service

One of the best property agencies I've interacted with. Davide was able to provide solutions and work effectively while maintaining strong professionalism throughout. I would also like to thank Sam Darren for the viewing and handling the initial letting, which required him working overtime to make happen, and Tereza Simkova for arranging the tenancy agreement while answering my queries. Also would like to thank Antonino Ranno for his continued efforts for our maintenance queries. A great team who go the extra mile.

Customer · 6 October 2022

★★★★★ 5/5

Google

I had a good experience working with Darnell. He kept me updated throughout the process and made sure I had the information I needed at each stage. He was professional, approachable, and took the time to guide me through everything, which made things feel straightforward and well managed.

Wanderlust · 31 March 2026

★★★★★ 5/5

Google

Harry was incredibly helpful during my flat viewings. He gave fair and impartial assessments of negotiations when I had asked and he was never pushy with follow ups or on my thoughts towards a flat. On top of that he's an amicable guy. While I ultimately did not buy a property with Harry and Chase Evans, I wouldn't hestitate to recommend Harry at all.

Berchman · 11 January 2024

★★★★★ 5/5

Trustpilot

Leasing & Renewal Experience

I would like to recommend Madison Feng, renewals negotiator from Chase Evans. My property has been managed by Chase Evans for many years. Madison is one of the rare few that knows exactly what the fair market value is for all parties and execute swiftly for the interest of all parties. It will be a great pleasure if Chase Evans can assign Madison to also take care of my future yearly renewals, because my experience with him has been great!

B · 16 September 2022

★★★★★ 5/5

Google

Been liaising with Mariam from the Sales team and Lana from the Property Management team and I only have good words to say. Their help and assistance was very much appreciated. It is rare to see such a genuine and nice service in London. I hope it will stay the same throughout my tenancy. Assem

Assem · 20 September 2026

★★★★★ 5/5

Trustpilot

high high highly recommend -- Chase Evans

Chase Evans is the first agency i've met in the uk. i didn't realise how professional and responsible they are until i met the second one (a very large scale one).every Chase Evans member is replying fast (for emails, usually within half day) and solving issues effectively. e.g. i remember once the air cooling system wasn't working then i emailed Chase Evans in that day's afternoon, they replied after 1 or 2 hours and sent an engineer from the system provider the very next day. i was surprised.especially thanks to Edmond Cheng my property manager -- who is good at negotiating (with the landlords about the deposit). didn't expect the deposit would come back to me that quickly.

Silvia · 8 September 2022

★★★★★ 5/5

Google

I just wanna mention how good of an agent Cyrus is:) He’s been so helpful in the whole process and very supportive!!! Literally the best agent!!)

Еааа · 27 July 2025

★★★★★ 1/5

Trustpilot

Terrible experience ever!!

Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.

Emz · 22 August 2022

★★★★★ 5/5

Trustpilot

Kin Lee at Chase Evans

Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey

Janet · 25 September 2024

★★★★★ 5/5

Trustpilot

We’ve found Chase Evans to be efficient…

We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.

Charlotte · 7 August 2022

★★★★★ 1/5

Google

I really would not use them unless you really have to, so far the experience of dealing with both moving out and in of a property has been riddled with mistakes, delays and incompetence. Their sales people are very nice and will bend over backwards but as soon as you have moved in the property managers are basically useless and not even able to handle basic requests.

Martin · 29 September 2025

★★★★★ 5/5

Trustpilot

Tenancy renewal and property management

The flat we are renting has been managed by Chase Evans for the entirety of our tenancy. Over the last year, Kean was an excellent and very responsive manager for our property who provided very rapid and effective responses. This month, we faced the renewal of our tenancy and we honestly believe Madison did an outstanding job in helping us negotiate a good price considering the significant increase in the market in our area. Very good communication and mediation with the landlord.

Francesco · 27 July 2022

★★★★★ 5/5

Trustpilot

Great service From Mint Kok, Chase Evans!

Mint Kok has been serving me well with her responsiveness and efficiency. She offers the best and most economical solutions from the various quotations she sources for repairs and maintenance. She also provides the before and after photos for the works done.

Edwin · 22 December 2025

★★★★★ 5/5

Trustpilot

I rented out my Apartment through…

I rented out my Apartment through Chaseevans successfully. Their professional team helped me manage the whole leasing process efficiently and professionally from initial marketing, screening out potential tenants, reference checking to move-in checking and finalising the lease documents. Always acting promptly on my enquiries. My special and heartfelt thanks to Lauren, Andy and Shannon !

Olson · 30 May 2024

★★★★★ 5/5

Trustpilot

Prompt, professional advice and help

Ms Gladys Kiala helped me through renewal of a tenancy agreement. Ms Kiala was very well informed, prompt & professional providing constructive advice making the entire process smooth and trouble free.I remain grateful for her help and wish her the very best in her future endeavours

Anil · 21 October 2024

★★★★★ 5/5

Trustpilot

highly recommend Aurora and Chase Evans Property Management

Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. I highly recommend Aurora and Chase Evans Property Management. Thank you, Aurora, for your excellent service!

Stella · 15 July 2024

★★★★★ 5/5

Google

Andy was in credibly helpful in the early stages of the negotiations, working closely with myself and the landlords and being very communicative throughout the process. Everything was conducted in a timely, and highly professional manner, and Andy was always available and happy to take questions and get back to us quickly. Lisa was very helpful throughout the contracts stage of the process, and everything again was handled in a timely and professional way. Questions that were had were fielded and resolved quickly, and the paperwork process was easy and efficient. The check-in process was handled with efficiency, a timely report produced and all tied up on time and as agreed. A very efficient process. Nicky does not operate out of this office, but Nicky has been outstanding as our point of contact once we've moved in. There were a number of small items that required resolution once we moved in, and Nicky has been on top of it and very communicative - providing updates and working through the list of actions in a timely way. The whole experience so far (1 month after moving in) has been one of a very professional team that care about what they do, and it shows on the client end. I have already recommended Chase Evans to a friend, and have been very complimentary to everyone that asks about the recent move. Thanks to the whole team for a very smooth transition into our new home.

Ian · 10 June 2022

★★★★★ 5/5

Google

I was urgently looking for a property to rent when I got in touch with Darnell McDonald from Chase Evans properties in the Pan Peninsula office. After a quick call to explore my options, Darnell showed me a few apartments suited to my budget and has been really helpful in speeding up the paperwork for me. He has remained by my side throughout every step of this rental process and has been super responsive to my messages and calls. Darnell even went above and beyond and came to welcome me when I moved in, after the inventory check carried out by a third party, and ensured that I was comfortable in this new place. He has also been helpful in a number of ways such as patiently dealing with my queries and coming to my rescue after I was locked into the apartment, 10 minutes before his shift ended. I would 100 % recommend Darnell for his excellent service.

Rachna · 10 June 2022