Chase Evans London reviews

★★★★★ 5/5

Google

Mariam was very nice and easy to communicate with. She put real effort into helping me find a suitable place and was always responsive and helpful throughout the process. Overall, a smooth and positive experience.

Shiyu · 31 March 2026

★★★★★ 5/5

Trustpilot

Great service

We have been the customer with ChaseEvans for some time. It always provide top services, from maintenance to renewals. Amruta Satia has been very responsive and helpful during the rent extension. All our questions have been addressed quickly. Thank you.

Tom · 18 February 2026

★★★★★ 5/5

Trustpilot

Review for Chase Evans - Property Manager Minsung Jean

I want to take a moment to express my appreciation for my property manager, Minsung Jean. He has always been incredibly helpful with any issues related to my flat. Whether it's a maintenance concern or a question about the property, Minsung is quick to respond and provides practical solutions with a professional and friendly approach. It's clear that he genuinely cares about the well-being of the tenants and ensures that everything runs smoothly. Having such a reliable and dedicated property manager makes a huge difference, and I highly recommend him to anyone looking for exceptional property management.

Raimbek · 11 December 2024

★★★★★ 5/5

Trustpilot

Noel has been super empathetic and responsive

Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best to help resolve them in a timely fashion. In cases where this was difficult to do in terms of getting approval from the landlord, Noel worked hard to find a resolution that would work for both parties. I continue to be impressed by Noel's responsiveness, fairness, empathy and support in ensuring I have a good experience as a tenant. I would highly recommend Chase Evans based on my experience with Noel.

Y · 20 November 2024

★★★★★ 5/5

Trustpilot

I had a great experience with Mint Mok…

I had a great experience with Mint Mok as my property manager. She was always helpful and quick to respond whenever I needed anything. Moving out can be quite stressful, but she made the whole process feel much easier and handled everything smoothly and efficiently. I really appreciate all her help and effort throughout my time there.

Wasan · 14 September 2026

★★★★★ 5/5

Google

Mariam is great! She’s helped me navigate living in a private property for the first time as an International student so generously! And is always available to answer any questions or problems!

Dhwani · 31 March 2026

★★★★★ 5/5

Trustpilot

Professional service by Chase Evans…

We have been supported by Chase Evans for years. I appreciate their professional service. The letting procedure, repair service are in time. The communication is smooth even over different timezone. Thanks to Shahid Miah, Mohan Huang, Grant Walker.

Chen · 19 September 2026

★★★★★ 5/5

Trustpilot

Mint Mok was our rental property…

Mint Mok was our rental property manager, she always looked after us and was very attentive to our needs. I highly rate chase evans.

Thomas · 16 May 2026

★★★★★ 5/5

Trustpilot

Professional, provide above and beyond level of service.

This was a difficult sale, due to a difficult solicitor, and delays from the managing agent’s correspondence. Ginny was instrumental in chasing and keeping the process going, and providing reports on current progress (that you do not necessary get from your own solicitor), which helped to keep on top of issues before it become a disaster. I believe, without Ginny, the sale would’ve fallen through. She does more than just read emails, her behind the scene efforts is crucial to the success of this sale. Highly recommended.

Vy · 5 August 2024

★★★★★ 5/5

Trustpilot

Your company provides excellent…

Your company provides excellent services. In particular, Justin is earnest and responsible as a professional, and he deserves high praise.

伟时 · 19 May 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We were recently impressed with our experience with Chase Evans. Ginny Pattni, representative from Chase Evans, provided amazing service. She has a pleasant personality and helpful attitude. Owing to our busy schedule, we only managed to give Ginny a few hours’ flat viewing notice. Despite our short notice, Ginny had tried all means to accommodate our request and she took the time to answer any questions we might have, and provided us with the information at her best knowledge. She also efficiently followed up with the landlord for other outstanding questions we had. Ginny is super friendly, professional, detailed thorough, and responsive.

Leung · 31 July 2024

★★★★★ 5/5

Trustpilot

Good service

Camille has been looking after my account for the past few years and has always been helpful and reliable.

Phoebe · 19 May 2026

★★★★★ 4/5

Trustpilot

Molly Pariyanukul

Molly Pariyanukul, my renewal negotiator, is very helpful. She assisted me to renew the terms with my existing tenant. She always have good follow up and keep me update on the progress. That is the most important thing to any landlord. I only offer 4 stars because, other than Molly, I received not very satisfactory service from Chase Evans overall. below reply from Chase Evans is the reason they got 4 stars. Check the message before sending out!

Peggy · 22 July 2024

★★★★★ 5/5

Trustpilot

I'd like to say sincere Thank you to…

I'd like to say sincere Thank you to Georgia Vitkute for her commitment, dedication, attention to the details , responsiveness and understanding our needs! It was such a pleasure to work with, needless to say about timely and always precise communication that we had as well as huge assistance and comprehensive guidance we've been receiving from Georgia since November 2023 to go through quite long process of buying a property . But with Georgia's attitude and professionalism, calmness and positive attitude we managed it! Wishing Georgia success in her career path and in personal life:)!

Maria · 13 June 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Matthew…

I would highly recommend Matthew Moloney for his open and honest approach when selling my father's property.

Carol · 12 May 2026

★★★★★ 5/5

Trustpilot

Ginny is a wonderful agent who made it…

Ginny is a wonderful agent who made it all possible for my dream to come through this year despite all odds, disappointment and feelings of hopelessness.She deserves a medal for her professionalism,words of encouragement and her vast knowledge of the Mortgage procedure and most importantly her patience and transparency.I will recommend her service a million times to anyone who needs such service in future.Ginny has this rare personality that makes me feel welcome and hopeful when I met her and it will linger in my memory for ever.

Olubukola · 20 May 2024

★★★★★ 1/5

Trustpilot

They don't seem to care about tenants

We are tenants for about 3 months now with Chase Evans. The renting process, paperwork, etc were all smooth and quick. We were also asked to leave a review. I suppose they know this part of the company is working very well and it explains why they have an excellent rating (4.8 stars at the time of writing this).However, the quality of service drops sharply once you are a tenant and the priority is to spend as little as possible. When we moved in Chase Evans have ordered a replacement sofa as the old one was flaking (faux leather). The new one came, made of different materials and of different style which would not be a problem, but the size of that was considerably smaller than the original one. We both have average bodies, not too tall or fat or anything like that. I have complained about this and the property manager has admitted that he never saw the property and "thought" this would be a good fit. After admitting his mistake he suggested we can have a replacement and pick another sofa. Eventually we got to the point where he was about to order a new one, when he dropped the question: "How much are we willing to contribute toward the sofa?" Excuse me, but what?! We are renting a furnished apartment, you admittedly made a mistake and you expect us to pay for that?There were some back and forth emails and calls. Generally the response time from the property manager was really long and no progress was made. I decided to complain through their Customer Services I wonder what the response to my review will be, because it seems the generic answer is "We take this kind of feedback very seriously, if you could please provide us with more information at customerservices[at]chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter."So I have filed a formal complaint and been through customer support already. They did an internal investigation. They missed a few points, interestingly all of then were misunderstood in away that benefits them. After correcting those they ensured me how understanding they are, but the core issue remains unresolved. Conveniently the investigation does not seem to cover anything that we discussed over the phone and unfortunately the property manager admitting his mistake is not in writing. (I suppose that is not a coincidence either.)The replacement sofa at the time of moving in was on sale and was advertised for under £300 and was the cheapest two-seater at the time. Plus I imagine they might get that cheaper as they order many of these (and possibly other furniture too) from them. FYI, I found the exact same replacement sofa at another company who are posing as one of the top furniture provider for social housing. Never mind we spend a huge amount on rent, Chase Evans gives us the same furniture.Another issue they simply dismissed was when I highlighted that some of the internet wall sockets in the rooms were not working. Instead of sending a technician to investigate/fix they said it is the internet providers responsibility. That is certainly not true, they are only responsible for the external internet connection + router. Based on the sofa experience I found it easier to spend time and money on a not so nice but at least working solution that I could do myself.TL/DR:Onboarding: Quick and smooth process.Property management: Not resolving issues, deflecting responsibility, if they have no option but to pay for something they go for the cheapest option, no consideration for tenantsCustomer support: They investigate themselves. What did I even expect to happen.I feel we were misled and weren't treated fairly.

Tamás · 14 May 2024

★★★★★ 5/5

Trustpilot

Ms.Ginny at Chase Evans setting benchmarks

Chase Evans are a bunch of very professional realtors who are punctual considerate and very knowledgeable about the property they are selling. I have always recommended Ms.Ginny among my circle whoever is looking for a sale/purchase in and around London. Ms.Ginny is in the business for very long and that quite evident in the way she presents properties to prospective buyers. She knows most details and even if she doesn't, she promptly gets back to the prospective purchaser after getting the details. A very empathetic woman who believes in a house meeting the emotional personality of buyers rather than just selling brick and mortar. Any buyer/ seller in her hands are lucky and more importantly safe.

Mugun · 2 May 2024

★★★★★ 5/5

Trustpilot

Max Watson the saviour!

During our tenancy, we had one property manager who assisted us. Prior to the tenancy coming to an end he informed us he was going to leave, which we understood. When our tenancy ended we didn't receive any news or updates from Chase Evans or any other property manager until I decided to call Chase Evans myself. On the phone they told me no one else had been assigned to us, so on that day they told us that Max Watson would be now placed in charge of the overview of our end of the tenancy agreement. Needless to say Max was superb in giving us feedback as well as speeding up the checkout and deposit release process, by chasing the landlords in regards to reviewing the inventory checkout information and giving us an update. He also helped us negotiate with the landlords on some damages that were out of our control (water leakage/mould) as these occurred either during our tenancy, which was reported to our previous Property Manager (who didn't end up registering these incidents on the property portal because he forgot I guess), or while we were moving things away from the property ahead of our move out date. Max has been highly efficient with explanations, updates and again, communication between us and the landlord. After Max took charge of things, the inventory checkout process was speedy, efficient and great!If we could have chosen our property manager since the start, it would have been Max for sure :)

Luca · 30 April 2024

★★★★★ 5/5

Trustpilot

Great experience throughout

I have been a tenant through Chase Evans for more than 3 years now and I would like to highly commend the entire team at Chase Evans for a very smooth experience right from viewings, prompt property management and to end of tenancy precessing.Special thanks to Aurora Li and Chase Evans Property management team for taking care of every detail and taking hassle out of end of tenancy process and their efforts in reaching to an amicable solution in deposit return process!!

Sameer · 17 April 2024

★★★★★ 5/5

Trustpilot

Appreciation to my agents (Mint Mok & Max Watson)

My management agent is Mint Mok. She is very responsible and always responds to my requests within 2 days. Her response is thoughtful and in sufficient details for me to understand. She puts in lots of effort to keep her work at a very high standard while maintaining a good working with her clients. Her supevisor, Max Watson, is also very helpful and willing to offer help at the times, especially when more challenging issues arise.

Baldwin · 18 September 2026

★★★★★ 5/5

Trustpilot

Absolute pleasure to deal with! Extremely professional, organised and efficient!

My experience with Chase Evans has been excellent since I began renting with them in 2021. This year, renewing my contract with Camille has been streamlined and amazing. In a city like London, where finding properties and agents who provide value is extremely difficult, I consider myself fortunate to have found both. Camille made my renewal process a breeze; her expertise and ability to liaise with my landlord quickly made it easier and smoother than my experiences with other agents. I’m extremely happy with her help and hope to continue using Chase Evans in the long term! 5* service!

Joe · 11 April 2024

★★★★★ 5/5

Trustpilot

Kin is really professional and helpful…

Kin is really professional and helpful to renew the tenancy agreement with updating me the information related to latest Renters’ Rights Act. I was well acknowledged the changes.

Rachel · 17 September 2026

★★★★★ 5/5

Trustpilot

I recommend Abhijit from Renewal…

I recommend Abhijit from Renewal department for the services he is providing. Very sound and proactive in providing the service. Keep up your good work.

Omair · 18 February 2026