Trusted Agent profile · London
★★★★★
1,764 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,764 reviews on three platforms, including 368 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDarnell McDonald at the Pan Peninsula office was very professional and responsive throughout the whole process, always ensuring everything went smoothly and on time.
Dear Merve, many thanks for taking the time to review our services. We are delighted to hear that Darnell continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
TrustpilotAurora was great to deal with and very…
Aurora was great to deal with and very responsive for my requests :)
Thank you for your review Aidan, glad to hear Aurora could help you.
5/5
TrustpilotKin Lee was amazing in helping me sort…
Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!
Hi Djenaba! Thank you very much for your kind review, we are so glad to hear Kin Lee could help you.
5/5
TrustpilotNew Lease
Molly was helpful in the questions I had during the discussions over the new lease for 41 Ivy Point. The process was also efficiently run.
Thank you for your review Conor, glad to hear Molly could help you.
5/5
TrustpilotKin Lee from Chaseevans as my agent has been very
Kin Lee as my agent has been very professional and helpful in sorting out the tenancy renewal
5/5
TrustpilotGood and responsible service.
Thank you for your review, glad to hear Kin could help you.
1/5
TrustpilotDO NOT USE CHASE EVANS!
THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.
Hi Sudo,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotChase Evans is really irresponsible…
Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!
Hi Ngoc,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotSale of flat
Ginny Pattini did a great job driving through the recent sale of my flat. Thanks Ginny. Recommended.
Thank you for your review, glad to hear Ginny could help you.
5/5
TrustpilotEdmond is awesome
Edmond is always super responsive and supportive with any problems that come up in the flat. Issues get resolved usually within the day of contacting him. We are so lucky to have him representing us from Chase Evans!!
Thank you for your review Claire, glad to hear Edmond could help you.
5/5
TrustpilotReally helpful friend
Really helpful friend. Big thanks to Danish for helping with my deposit and chasing after my roommate.
Thank you for your review Alexander, glad to hear Danish could help you.
5/5
GoogleSo far, a had av very good experience with both renting and looking at properties to purchase. I recently dealt with Harry who is very professional and courteous.
Thank you for your review Suzanne, glad to hear Harry could help you.
4/5
TrustpilotJustin
Justin, my renewal coordinator, updates me the latest change from the Renter Right Act on time.
5/5
TrustpilotHanna is professional and efficient in…
Hanna is professional and efficient in handling our renewal. Highly recommend Chase Evans.
Thank you for your review Cheng, glad to hear Hanna could help you.
1/5
GoogleThe agent might be doing the best for tenant, but definitely the worst for landlord clients. They take no interest in protecting landlord's property and referencing tenants. With the 2 tenants they found me, first one didn't pay rent for 3 months and moved out way before end of tenancy. Yet the agent did not even know and insisted I need to wait until end of tenancy to repossess my property. The second one could not move out 3 months after I have served the notice and the agent only told me 3 days before the expected end of tenancy. Additionally, even with evidence that the tenant has taken away items in the property, the agency refused to dispute with tenant and always imposed the cost on landlord. They were the laziest ever management company I have dealt with, good luck if you ever need them to do anything useful for you. Note I already made formal compliant to the agent and it didn’t improve their service attitude at all. They always blame the tenants and took no responsibility on their own.
Thank you Mengyi for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleI bought, rented and now sold my flat via Chase Evans. The sale was managed by Mr. Simon Rowe. First of all they offered me the loyalty discount and I think they offered a very competitive contract. They valued my flat inline with my expectations. They found the buyer in only one week. So in one week the sale agreement was done. However, I had to accept the offer which was ~1.5% less than my target value. I think again in the given financially fluctuating circumstances, ~1.5% excursion can be acceptable. Although they went live with really good photos and videos in all of the digital ad platforms; they found the buyer from their investors pool. So I think they have a good direct and indirect network among the investors. They were very transparent throughout the process and put the emphasis when needed by effective and efficient communication. Basically what they say is what they do and as a person who does not like surprises I have been happy to do business with them. Special thanks to Mr. Simon Rowe.
Thank you so much for taking time to review our sales in Pan Peninsula office. Chase Evans
1/5
GoogleI had my apartment professionally cleaned upon moving out. Chase Evans anyways deducted me £220 from the deposit for cleaning and when I asked for picture of what was supposedly dirty (given I have learnt from experience to be extra careful with London landlords and hence took dozens of photos of everything...) the only answer they could come up with was utterly ridiculous: a couple of dried water sprinkles on the glass shower door and a few hairs on the floor. No clue how something like that can cost £220 - I disputed it but that didn't go anywhere. Chase Evans said they had to have the apartment professionally cleaned - I had the photos proving it was already professionally cleaned when I moved out (given I purposefully hired a professional cleaning firm for that myself). And even if I hadn't done that, £220 is still too high with an avg cleaner in London earning ~£20-25/h. This implies the cleaner spending supposedly ~10h cleaning a just ~20sqm apartment since Chase Evans claims to outsource the service at cost. Some people would call this scheme "Excessive Profiteering". Other people would say that this rental agency purposefully screws over tenants for their deposits upon moving out and tries to squeeze any leaving tenant for every single pound they can get. Personally, I would just say that I recommend avoiding Chase Evans if there is any way possible...
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
GoogleTerry Singleton and Lauren Houlihan have both been absolutely helpful and ensured I have had a positive experience throughout the entire rental process! It's been my third renewal with Chase Evans and key takeaway here is that the agents are reliable and supportive! Despite my hectic schedules - they have been very accommodating and supportive to ensure my needs are met, ensuring a overall smooth process. I will continue to choose Chase Evans as my choice of agency and would highly recommend to colleagues. Fantastic service!
Dear Ashlesha Vaswani, Thank you for taking time to review our Pan Peninsula branch services. Chase Evans
5/5
TrustpilotKimberly Fernandes was very kind and…
Kimberly Fernandes was very kind and helped me a lot. Thank you for helping me when I needed it most. The reply speed was also very fast
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotKin Lee has been a great help in the…
Kin Lee has been a great help in the renewal process and his communication with the tenant!
Thank you for your review Ka, glad to hear Kin could help you.
5/5
TrustpilotKimberley Fernandes was again very…
Kimberley Fernandes was again very helpful in getting my problems solved. She chased the landlord for approval very fast which helped me a lot. Good work.
Thank you for your review Samantha, glad to hear Kimberly could help you.
5/5
TrustpilotI have been a client for over 10 years
I have been a client for over 10 years. Chase Evans has always been very professional.Current renewal was handled very well by Gladys Kiala, who was fast, accurate communication and market information provided timely making it a joy to deal with Chase Evans.I strongly recommend anyone (especially if you are overseas) to use their services.
Thank you for your review Ram, glad to hear Gladys could help you.
5/5
TrustpilotVery helpful and given proper advice.
Bailey Chan has been very helpful and given proper advice.
Thank you for your review Jerry, glad to hear Bailey could help you.
5/5
TrustpilotRecent lease dealt by Chase Evans
We dealt with ChaseEvans for our appartment in London we were renting. They were good - very responsive and competent. Our key contact Alan was really professional and helpful.
Thank you for your review Guillaume glad to hear Alan could help you.
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