Trusted Agent profile · London
★★★★★
1,764 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,764 reviews on three platforms, including 368 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSamuel Chapman - friendly, helpful & responsive
Through Samual Chapman, a member of the Renewal Team of Chase Evans, I have managed to complete the tenancy renewal procedures within 14 days which greatly reduced the hassles of the renewal process. Samuel is friendly, helpful and highly responsive. Truly grateful to Samual for his professional service herein!
Thank you for your review, glad to hear Samuel could help you.
5/5
TrustpilotDanish Ashraf was really helpful during…
Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.
Thank you for your review Haihan, glad to hear Dnaish could help you.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Noel Ng as the property manager during my tenancy, and I couldn’t be more satisfied with the experience. Noel was always prompt, professional, and extremely helpful. His communication was clear, and he made sure everything was handled smoothly and efficiently.
5/5
TrustpilotMy experience with “Chase Evans Property Management”
My experience with “Chase Evans Property Management” was hugely positive. Quick and cheerful communications, with clear instructions for every next step. I felt well guided and in control of the process. I wouldn't hesitate to recommend them. A special thanks to Edmond!
Thank you for your review Francesca, glad to hear Edmond could help you.
5/5
TrustpilotIt was a super nice experience with…
It was a super nice experience with Darnell McDonald as well as the whole office Pan Peninsula who helped me to find and rent my perfect apartment. Darnell has been very patient from beginning to the end, friendly and willing to help out all the problem.☁️
Thank you for your review Kexuan, glad to hear Darnell could help you.
5/5
TrustpilotVery efficient
A thank you to Kin Lee for helping make the renewals process easy.
Thank you for your review Will, glad to hear Kin could help you.
5/5
TrustpilotNice and smooth experience
Kin Lee has been our point of contract during the renewals process. It was a nice and smooth experience overall. He was responsive and guided us with all the necessary information. Happy with the service I received
Thank you for your review Rinat! We are so glad to hear Kin Lee could help you.
5/5
TrustpilotAmruta has been very kind
Amruta has been very kind, helpful and diligent in providing all info needed to start a new contract for the house. I would recommend Amruta from Chase Evans to a friend.
1/5
TrustpilotNasty company
Nasty company. stay away from any property they pretend to manage. Their understanding of property management is copy paste answers with a bossy attitude. when you report a problem they will respond trying to sell you an insurance policy or tell you the problem is not there They will make you do the work they are suppose to do and make up expenses to sit on your deposit. your property manager will change every 2 -3 weeks. DO NOT EXPECT TO GET YOUR DEPOSIT BACK FOR 2-3 MONTHS
Thank you Firat for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotAvoid this company like the plague!!!
Avoid this company like the plague. Would have given zero stars if I could. Had a decent enough experience with them as tenants however the checkout process and everything afterwards has been nothing short of a nightmare.
5/5
TrustpilotGreat renewal of lease
Madison Feng has been an amazing renewal agent. She’s helped us extend our lease several times when we found ourselves in a challenging situation deliberating with the landlord on our behalf. She is super professional and friendly and I’d recommend her.
Thank you for your review Jeff, glad to hear Madison could help you.
1/5
TrustpilotAndy the lettings agent...
Not very transparent or quick to update. Had to reach out to them to get an update on a place I had placed deposit on, only to then be told that the landlord wasnt accepting. Andy was the lettings agent - slow and unprofessional.
Thank you Sam for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you Danish
Danish Ashraf has been responsive and helpful in fixing issues for our new flat. Hope this VIP team continues this amazing job in the coming new year !
Thank you for your review Danyu, glad to hear Danish could help you.
5/5
TrustpilotMariam Bey has been so lovely in…
Mariam Bey has been so lovely in helping me with the house hunt. She has been so gracious and followed up with multiple calls/messages and tried to find the best of the houses based on my preference. Thankyou for all your support.
Thank you for your review Shilpa, glad to hear Mariam could help you.
5/5
TrustpilotI had the pleasure of communicating…
I had the pleasure of communicating with Kin for my tenancy renewal, and the experience was great. Kin was professional, quick to respond, and made the whole process smooth and easy. Highly recommend Kin for anyone looking for hassle-free service!
5/5
TrustpilotExpert Advice
Kin Lee is very helpful and act promptly. Kin does all the groundwork and give good advice, which makes my life much easier.
Thank you for your review Currie, glad to hear Kin could help you.
5/5
TrustpilotThanks Davide Frongia for helping us…
Thanks Davide Frongia for helping us negotiate our contract extension with our landlord. Davide kept us updated of any developments and was quick to reply. He helped us reach an acceptable middle ground with the landlord.
Hi Syed, thank you kindly for your review, it is much appreciated. We are so glad to hear that Davide could help you!
5/5
TrustpilotKin Lee is very helpful with my tenancy…
Kin Lee is very helpful with my tenancy renewal.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotThe one of the best property management…
The one of the best property management company in London. Have been rented from them for many times. Every person from Chase Evan is friendly and high effeciency. This time, Edmond helped me to complete the check out process smoothly and quickly.
Thank you for your review Zeren, that’s great to hear.
5/5
TrustpilotExceptional Response: A Shoutout to our Property Manager
Just as we were about to move out, we had a surprising moth infestation on our hands, which had me quite concerned. However, Kimberly Fernandes, our property manager, handled the situation with impressive professionalism.Kimberly's responsiveness was exceptional. I reached out to her, and she immediately took charge of the issue, ensuring it was resolved promptly.I want to express my gratitude to Kimberly for her swift and effective action during this unexpected situation. Her proactive approach and dedication to resolving the problem made a real difference. Thank you, Kimberly! 🌟🙏
Thank you for your review Katy, glad to hear Kimberly could help you.
5/5
TrustpilotVery communicative
Very communicative. Attentive and helpfull, expecially Mint Mok who has communicated with me during the tenant move out.
5/5
TrustpilotDennis from Chase Evans Property…
Dennis from Chase Evans Property Management was very nice and productive. Thanks for helping me with the lights repairing. Very productive.
Thank you for your review Yungi, glad to hear Dennis could help you.
5/5
Trustpilotreliable property and lettings agent
Chase Evans had been managing my property for the past 12 years and they deserve a five star rating for helping me to manage tenants especially during the difficult COVID period. Year on year they have negotiated rental renewals positively on my behalf. This round Ms Amruta Satia has helped negotiate a decent upward rental revision promptly. I strongly recommend Chase Evans as a helpful lettings and property agent
Thank you for your review Claudia, glad to hear Amruta could help you.
5/5
TrustpilotI highly recommend them
We have a great relationship with Chase Evans. Atticus Leung is our person of contact, and he is very responsive, friendly and helpful. We had a problem with the toilet flush, which was repaired quickly and professionally.I highly recommend them.
Thank you for your review Michael, glad to hear Atticus could help you.
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