Trusted Agent profile · London
★★★★★
1,763 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,763 reviews on three platforms, including 368 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI was looking for an appartamento to rent and Chase Evans made the experience so much easier. We found an apartment quickly and found a deal within the first week of searching. Andy made this process and the moving in so easy and stress free. 100% would recommend.
Dear Tommaso Salvatore, Thank you for taking time to post the review. Chase Evans
2/5
Trustpilotvery slow letting deposit release & fixing check-in discrepancies
Speed up the release and reduce the haggling over unimportant issues regarding the return of a letting deposit. It took months after my check-out process to release the deposit when there were clearly no real issues in my case. In addition, very slow to address check-in document issues. In my case, a few were never addressed after a year. Aggressively using no-fault evictions clause, beware! I have money to buy a property but will make sure I don't work with this company.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotThank you Vithu
I had a fantastic experience with my property manager Vithu. They really went above and beyond to ensure that all the necessary work was completed promptly. They were always available to address any concerns I had and made sure that the deposit release process was smooth and hassle-free. I appreciate the effort they put into managing the property and their dedication to providing excellent service. Being with Chase Evans for a long time, I haven’t had a easy and smooth process with the previous property managers. Thanks, Vithu for making my experience as a tenant a positive one. I hope you stay for long as my property manager!
Thank you for your review Kai, glad to hear Vithu could help you.
5/5
GoogleLauren, Andy and their team (Kev and Mariam) at the Pan Peninsula office have made the challenging rental landscape easy for me (land-lady) to navigate offering end to end/ one-stop shop mgm services making it possible for me so far not to worry about the potential risks involved of letting my property. In addition, Lauren and Andy have been very approachable, personable and professional making them an absolute delight to deal with (and I really look forward to liaising with Louis who I know will be just as dedicated and proactive too) Thank you
Thank you for your review. All the best. Chase Evans.
5/5
GoogleCurrently buying a property and have been fortunate to have Harry as my agent. Harry has made what is usually a stressful period, much easier to deal with. He is professional, his communication has been brilliant. He has answered a lot questions for me and has guided me through the process. He is a great brand ambassador for Chase Evans and really knows how to work with his clients. He showed me a couple of properties and he knew straight away when I had found ‘the one’. In the future if I was to sell the property, Harry would be my ‘go to’ based on my experience this time.
Thank you for your review Gary, glad to hear Harry could help you.
1/5
TrustpilotDO NOT RENT A PROPERTY FROM THIS…
DO NOT RENT A PROPERTY FROM THIS COMPANY! They have made my life a living hell for 6 months. After reading other reviews, I can see it’s not just myself facing these issues. If you’re thinking of listing a property with these guys - save your tenants the stress & go elsewhere. If you’re thinking of renting a property from these guys - DO NOT DO IT- it’ll be the worst decision you make. This company left me with toilet water leaking on my floor for over 3 months, causing damage to the property, damp & extremely unhygienic conditions, nobody at Chase Evans seemed to care or even want to help me with these issues. Left me with a broken washing machine in the property for 3 months, despite me raising this with them over 10 times all in an attempt to blackmail me out of the property. Been forced to spend my own money on laundry services for 3 months because they refuse to assist. The day I raised a formal complaint - I received notice to vacate the property. I’ve still not received a complete answer to my formal complaint. Nobody at Chase Evans seems to get back to me. Absolute cowboys, have caused me emotional distress and left me with a huge bill. I’ve now had to contact the property ombudsman, citizens advice and the police in a last ditched attempt to stop these criminals discriminating against me any further or forcing me out of my home.
Thank you Conor for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotExcellent Support from Property Manager
We would like to thank Kimberly Fernandes, our property manager from East Property Management, for her help with maintenance issues.Kimberly always responds to emails promptly and had gone out of her way to help.
Thank you for your review Stephanie, glad to hear Kimberly could help you.
5/5
TrustpilotFast and quick- accurate approach
Gladys Kiala is very responsive and acts fast- the recommendations were accurate and our renewal was completed very fast.
Thank you for your review, glad to hear Gladys could help you.
5/5
TrustpilotSmooth experience
A relatively smooth renting experience compared to other agencies. From negotiating with the landlord, signing the contract, check-in to check-out, every step is simple, quick and smooth, which is better than other renting agencies in the market. Special thanks to Lisa Li, who is really helpful and responsive.
Thank you for your review Bowen, glad to hear Lisa could help you.
5/5
Trustpilotsuperb customer service from Eric Pang
superb customer service from Eric Pang, although the process took a while Eric handled everything with a high degree of professionalism
5/5
TrustpilotGladys made it so easy for me
Gladys made it so easy for me. She is wonderful with giving me her professional opinion. I trusted her.
Thank you for your review Amy, glad to hear Gladys could help you.
1/5
TrustpilotThe worst property management I have…
The worst property management I have experienced. We have had nothing but issues from the day and hour we got our keys. The communication from the team is so poor. First showed up early to the flat to collect the keys the day our tenancy began no one was at the property. When I phoned to find out where they were they told me that I was late and the girl had left (I was infact early according to the time they had emailed me to be there). Issues with hot water, no heating, a broken balcony door and a washing machine in disrepair. None of these issues are Chase Evans fault but the lengths we have had to go to to have issues dealt with or engineers attend the property has been unacceptable. I understand that the property manager has to contact the landlord before someone can attend but the lack of follow up, communication and time lapse is extremely poor. We have had to constantly chase and follow up on these issues some of which have still not been resolved. We have had a broken balcony door since we moved in 8 months ago and we are fast approaching winter and the issue has still not been addresses despite constantly requesting this to be resolved.
Thank you Rachel for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotAbsolute pleasure to deal with!
Absolute pleasure to deal with! Everyone in the team is extremely professional, organised and efficient. We managed to complete all the tenancy checks and the docs signing process in just a few days. Shockingly good!I'd also like to highlight our property manager Mr. Danish Ashraf for being so helpful and for making us feel looked after. Chase Evans is definitely a VIP team and I've never experienced such a high class level of service before.
Thank you for your review Arty, glad to hear Danish could help you.
5/5
TrustpilotKimberly Fernandes from Chase Evans…
Kimberly Fernandes from Chase Evans East Property Management has been incredibly responsive and efficient in handling my maintenance issues. She swiftly arranged for contractors to inspect the issues. I'm grateful for her help!
Thank you for your review Sam, glad to hear Kimberly could help you.
5/5
TrustpilotRenewals coordinator, Dainik did a…
Renewals coordinator, Dainik did a great job!!!
Thank you for your review, glad to hear Dainik could help you.
5/5
TrustpilotProfessional team that look after their…
Professional team that look after their clients. A special thank you to Danish Ashraf from East Property Management who has been really helpful regarding sorting out a few issues with my apartment - his friendly, efficient demeanour is a real asset.
Thank you for your review Jaz, glad to hear Danish could help you.
1/5
TrustpilotUnacceptable and unprofessional
I moved out of my previous residence three weeks ago and am still waiting for my deposit to be released. Despite sending multiple emails, I have yet to receive the check-out report. To make matters worse, the agent handling the matter went on holiday for two weeks without providing any updates or resolution. This level of communication and service is completely unacceptable.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotMy property manger Shannon is really…
My property manger Shannon is really helpful. She is keen to help with kindness! Thank you so much for your help
Thank you for your review Roro, glad to hear Shannon could help you.
5/5
TrustpilotChanelle Da-Silva has been very…
Chanelle Da-Silva has been very approachable and helpful, answering to all our queries. Customer Service is not one of the easiest jobs to handle and she has been great with us. Keep up the good work.
Hi Javier, that is great to hear! We are so glad that Chanelle has been able to help you! Thank you for your kind review.
5/5
TrustpilotBig thanks to Adriana Chaba for being…
Big thanks to Adriana Chaba for being proactive and helpful.East property Managment has been great in client service.
Thank you for your review Nitin, glad to hear Adriana could help you.
5/5
TrustpilotShannon is very helpful and responds…
Shannon is very helpful and responds quick with all my enquiries.
Thank you for your review, glad to hear Shannon could help you.
5/5
TrustpilotHeating issue fixed quickly
Had some issues with heating during winter and Danish Ashraf from East Propery Management was quick to act and ensure it got fixed as soon as possible. He was incredibly helpful and was a great liaison with the contractors and landlord.
Thank you for your review Isaac, glad to hear Danish could help you.
5/5
TrustpilotSamuel Chapman - friendly, helpful & responsive
Through Samual Chapman, a member of the Renewal Team of Chase Evans, I have managed to complete the tenancy renewal procedures within 14 days which greatly reduced the hassles of the renewal process. Samuel is friendly, helpful and highly responsive. Truly grateful to Samual for his professional service herein!
Thank you for your review, glad to hear Samuel could help you.
5/5
TrustpilotDanish Ashraf was really helpful during…
Danish Ashraf was really helpful during the move out process, organising inventory checks and keeping me updated with regular emails and calls. I would highly recommend liaising with Danish to anyone dealing with Chase Evans.
Thank you for your review Haihan, glad to hear Dnaish could help you.
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