Trusted Agent profile · London
★★★★★
1,762 reviews across 3 platforms
1 Millharbour, London, E14 9XP
Part of Chase Evans, see every office.
Chase Evans's office in London, at 1 Millharbour, is rated 4.7 out of 5 across 1,762 reviews on three platforms, including 368 Google reviews rated 4.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotChanelle Da Silva was brilliant
Chanelle Da Silva was brilliant. I emailed her regarding the dripping water from my kitchen sink. She replied immediately and I had an appointment arranged to fix an issue the next day. Brilliant communication. Many thanks Chanelle Da Silva for organising the appointment and sorting this problem in a timely manner.
Thank you for your review Goda, glad to hear Chanelle could help you.
5/5
Trustpilotquick responding
Molly Pariyanukul response to out email really quick and its been helpful that we can get confirmed our tenancy and get contract signed in advance.Thanks Molly!
Thank you for your review Danielle, glad to hear Molly could help you.
1/5
TrustpilotI unfortunately had a pathetic and…
Edit: follow up: Feb 2024- DO NOT RENT FROM CHASE EVANS IN SEREN PARK GARDENS, GREENWICH. The customer service department is extremely useless with little say in anything. I would not suggest renting ANY ADVERTISED property in Seren Park Gardens or any other place - save yourself from being scammed into high rent prices and low quality housing These are the following issues I have had to encounter within 2 months of moving. 1. An uneven floor - floor board raised at 70 deg angles - After a million follow ups, the floor boards were taken out and replaced temporarily with corex. No follow up to put back the floor boards has happened yet. 2. Leaks through windows - Despite opening a ticket 3 months ago - no follow up or further work has been undertaken 3. The list of appliances that broke down within days of my moving or was already broken when I moved in - Boiler stopped working - heat stopped working -broken kitchen storage door - smoke detector alarms - fridge door hinge - fridge door stopped closing properly - I had requested this be taken up on priority but is still open after 2,5 weeks 3. Despite a million follow ups and outlining these issues, there has been no negotiation on reduction in rent amounts or strict action against scamming employees and agents (Jack / Ahmad) SAVE YOURSELVES TIME, MONEY AND ENERGY AND GO WITH OTHER HONEST AND ETHICAL PROPERTY AGENTS., , , , , , , , , I unfortunately had a pathetic and disappointing experience with chase evans as a whole. I was not informed of a raised floor and leak issue in the bedroom despite the previous tenant reporting them. From the time I viewed the apartment to the time I moved in was almost a month and the issues worsened making the floor unable to walk on. Within days of moving there was a problem with the boiler, the heat didn’t work, while few functions on the washing machine didn’t work. What is more appalling is not just the deception regarding the flooring and leak issues but also the inability to come to the table to renegotiate the lease despite following up numerous times. There are no words to express my disappointment and frustration. Despite calling and texting my agents (Jack and Ahmad) multiple times i am being ghosted in renegotiation of the lease. I will never recommend anyone I know or don’t know to lease or buy from any of the Chase Evans offices given sub standard business practices. Not responding and be willing renegotiate with tenants (who can turn into potential buyers) is a sure way of burning multiple bridges. It is unfortunate that a business of this scale fails to understand this nuance.
Thank you Himani for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotCamille from the renewals team was very…
Camille from the renewals team was very helpful throughout the process
Thank you for your review, glad to hear camille could help you.
1/5
TrustpilotLANDLORDS DO NOT USE CHASE EVANS
LANDLORDS, DO NOT USE CHASE EVANS AS YOUR LETTING AGENTS. APPALLING LACK OF CLIENT SERVICE Totally incompetent and useless and only interested in their commission. Rude and obnoxious during every interaction with a large staff turnover making it easy to blame a previous colleague for any ineptitude. Despite paying for property inspections and requesting that the apartment should be well maintained and any renovations be carried out as required, our new agents were shocked at the state of our apartment with mould visible on walls. We had to pay a significant amount to bring it up the level we, as landlords, expected before letting it out! We have a large rental portfolio but have never received such an atrocious client service! STAY CLEAR AND FIND ANOTHER LETTING AGENCY!
Thank you JP for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotMurat Colak from East Property…
Murat Colak from East Property Management was very helpful and always went the extra mile to help with everything in my time at the property. Always got back to me with any questions , very grateful for all he’s help. Would recommend dealing with him at chase evans for any issues or questions
Thank you for your review Lee, glad to hear Murat could help you.
5/5
TrustpilotMy rented property is with Chase Evans…
My rented property is with Chase Evans Property Management’s, and Edmond is always being responsible and helpful! They solved out things quick, and made the entire check-in/check-out process easy for me. I would definitely come back to Chase Evans if I’m looking for new property in the future.
Thank you for your review Chenglin, glad to hear Edmond could help you.
5/5
TrustpilotBailey from Property Management has…
Bailey from Property Management has been super supportive and helpful! I’m grateful for his prompt support with all issues.
Thank you for your review Christine, glad to hear Bailey could help you.
5/5
TrustpilotPositive experience with Kin Lee
It has been the second time Kin helped me with contract renewal. Kin is professional and responsive, and managed to bring about a good outcome for both landlord and tenant. Highly recommended.
Thank you for your review, glad to hear Kin could help you.
5/5
TrustpilotAmruta was very helpful and courteous
I was happy with the renewal process because of Amruta’s excellent customer service. She was very helpful, responsive and efficient. Thank you Amruta.
Thank you for your review Ruby, glad to hear Amruta could help you.
5/5
Trustpilotpositive experience with Kimberly
One of the property managers Kimberly Fernandes was really helpful and responsive and arranged contractors to fix my faulty balcony door very quickly, and she constantly checks up on the progress to make sure things are going smoothly.
Thank you for your review Sirui, great to hear Kimberly could help you.
5/5
TrustpilotCamille was my renewals officer and she…
Camille was my renewals officer and she was great. She guided me every step of the way and was very responsive.
Thank you for your review, glad to hear Camille could help you.
5/5
TrustpilotHighly recommend Chase Evans.
Have been renting with Chase Evan’s since 2018.Extremely supportive and fast in their responses. Danish Ashraf the property manager has been super supportive and helpful and takes the time to understand us at tenants and we really appreciate it especially since renting can be extremely stressful and costly, Whenever we have faced problems with the flat, we just log it into a portal and then it gets actioned quite quickly too!
Thank you for your review Nancy, glad to hear Danish could help you.
5/5
TrustpilotGreat service
Kimberly Fernandes has been extremely empathetic and helpful. My apartment issues were resolved within 3 days! I can always count on the service provided and wish I could give him 10 out of 5 stars!
Thank you for your review Maria, glad to hear Kimberly could help you.
1/5
TrustpilotNo response, can't get back rent deposit
Would advise anyone when reading these good reviews. Been a tenant, trying to get back rental deposit, left the apartment two months, one week delay on any email reply, there is a number to call but you will never find your property manager, tried to reach once but she didn't seem to know what you are talking about. Now can't get back my rental deposit, no one to contact to, even today no one picks up the phone. Not to name names, perhaps it's just my bad luck with all the wonderful reviews from others.
Dear Customer, Thank you for your review - we do read them and take any feedback seriously. We would be very grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.Regards,
1/5
TrustpilotTenants beware
I rented a property managed by Chase Evans. The initial rental experience was smooth, but absolutely horrible after.They gave me a property manager email. When I needed to contact him, I got no reply. After a few weeks, I started emailing and calling other random contacts I found online and it turns out he left the company, no notification to me - i.e. no point of contact for issues.I got the new email for property management. They don’t reply either. I needed to ask a maintenance question. No reply. Needed to arrange for a tenancy reference for my new flat. No reply, took weeks of stressful back and forth.After I left, their inventory then claimed a bunch of damage that was already present, contradicting the inventory they did when I moved in. They refused to discuss this in any detail.Tenants: avoid at all costs Landlords: your tenant will have no real point of contact despite that being what you pay for, so maintenance issues and so on will go unheard.Update: Now 3 months on, they haven’t updated the heating bills to the new tenant despite me emailing repeatedly. I’m getting debt collection letters for heating that isn’t mine and I can’t get an answer out of Chase Evans. The nightmare continues.
Thank you for your review of our services. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter.
5/5
TrustpilotGreat Management
Our property manager Danish Ashraf from East Property Management was so polite and helpful. There was some problem with our dishwasher and an engineer was arranged to check up the issue. Thank you so much for being so prompt and professional in resolving the issue.
Thank you for your review Palak, glad to hear Danish could help you.
5/5
TrustpilotMany thanks to Chase Evans for years of…
Many thanks to Chase Evans for years of help and service. Ginny Pattni is a very nice person who has done all the helpful things for me.
Thank you for your review Yu, glad to hear Ginny could help you.
5/5
GoogleI had dealings with young Kevin today, polite and very helpful. Keep up the great work.
Thank you for your review, glad to hear Kevin could help you.
1/5
TrustpilotSour experience with Chase Evans
Sour experience with Chase Evans, our deposit took over 3 MONTHS to be returned following the end of our tenancy. This was worsened by a clearly unjust attempt to deduct a large amount from our deposit on unreasonable grounds which was highly unethical. The deposit only got processed when Joyner stepped in to speed up the process - so we are grateful for that.
Thank you for your review. We are sorry to hear that you’ve had a disappointing experience, and we acknowledge that you are unhappy with the deposit return process. We take this kind of feedback very seriously, and we’re investigating the matter in order to resolve it.
5/5
TrustpilotGreat experience with Property Manager
Great experience with Chase Evans Property Management sia we got assigned Tia Munroe as property manager. Tia was professional, quick to respond and solved our issues in timely manner since we reported them. Tia was able to get the team to investigate and fix the problems very promptly.
Thank you for your review, glad to hear Tia could help you.
5/5
TrustpilotWe had the pleasure of working with Kin…
We had the pleasure of working with Kin Lee (Senior Renewal Coordinator) during the move out process. We appreciate all his assistance throughout the end of the tenancy process and that he communicated all our requests to our landlord and got back to us very promptly. Overall, it’s been a great experience working with Kin, Chase Evans and our landlord during our tenancy. We wish them all the best.
Thank you for your review, glad to hear Kin could help you.
5/5
Trustpilotlong standing customer
Chase Evans have managed my properties for several years and have delivered every time. Kin Lee has been great and has always been helpful in renewals.
Thank you for your review Enzyme, glad to hear Kin could help you.
5/5
TrustpilotGreat Service and Support
Smooth rental and renewal process with professional staff. Kin Lee was helpful and responsive throughout. Overall, a straightforward experience.
Thank you for your review Pavel, glad to hear Kin could help you.
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