Chancellors London reviews

★★★★★ 5/5

Google

I certainly received the 5 star treatment from the team at Anscombe's when I recently sold my flat! They couldn't have been more helpful. When I first met Dean Whitley, I was impressed by his professional, yet warm and reassuring manner, along with his breadth of knowledge and experience. Jack Hamilton was also a pleasure to deal with. He is a great communicator, genuinely concerned and understanding, and always kept me informed during the whole process of selling my property. Nothing was ever too much trouble, and he was always ready to provide support and advice if I needed it. I would definitely recommend Anscombe's.

Julia · 18 June 2016

★★★★★ 5/5

Google

For renting property working with Shari. Happy with process

Natalya · 16 December 2025

★★★★★ 5/5

Google

Miles was great - helped us find our dream house to rent. Was response and navigated is through the process well!

Tessa · 17 June 2023

★★★★★ 5/5

Google

Jerome went above and beyond helping me to find a place. Whereas other agencies showed me places that did not fit the description of what I wanted, Jerome was very attentive and ensured that no time was wasted. I was also on a very strict time frame to find a flat, and once I decided on one he managed to get me in my new home in the matter of 2 days. Professional, attentive, and hard working, I would recommend hiring Jerome as your agent. It was refreshing dealing with him after the frustration of dealing with other agents from other agencies. Thanks Jerome!

Julia · 19 June 2013

★★★★★ 5/5

Google

Even though i did not find a property through Jerome, i felt it was important to say how fantastic he was throughout the whole process. After dealing with 99% of the agents around the NW8 and W9 area Jerome was by far the best agent i dealt with. You hear people talking about your 'typical estate agent' and Jerome is not one of them. His professionalism throughout the process was second to none. He is a credit to his company and i can only hope that he will be able to find me the perfect property next time. Thanks for all your help Jerome.

Daniel · 19 June 2013

★★★★★ 5/5

Google

Following an endless saga with another estate agent, who acted as if we were a hindrance and let us do all the work, I met with Jerome and his team who were fantastic. Honest, quick to respond and genuinely felt as if he wanted to find us the place we were after than just sell anything he could. Will definitely contact Jerome the next time I'm looking to move and will recommend to anyone I know who is looking.

Stephen · 18 June 2016

★★★★★ 5/5

Google

Very helpful all round, very responsive and looked into things for us to make things easier, eg sorting out the fire assessment and getting something removed. Thanks for your help. Olivia

Olivia · 27 March 2025

★★★★★ 5/5

Google

Brilliant, and friendly service by Shari. She was very knowledgable and helpful

Lauren · 16 October 2025

★★★★★ 5/5

Google

it was a real pleasure to work with Jerome on finding a flat ! My time was counted so i needed to find the perfect flat in an almost unrealistic amount of time . He clearly understand my criterias and need . i would strongly recommend him to anyone who is looking for a flat ! Now thanks to him i live in the perfect flat . Many thanks Jerome for the wonderful work you did !

Angie · 19 June 2013

★★★★★ 5/5

Google

Ella was super helpful. She understands your needs, listen to you carefully and responds very quickly. Had a best experience with her as our agent.PositiveQuality, Professionalism, Value

M · 17 June 2022

★★★★★ 1/5

Google

Highly recommend to avoid this agency. They are unprofessional, disorganized and amateurish. Right from the start of tenancy to the end, following are the things they could not get done smoothly: 1. contract signed in time 2. release of keys for move in 3. disclosing material information regarding the property such as imminent construction project on the floor above the apartment 4. Managing checkout process (inventory clerk entered the property by lying to the end-of-tenancy cleaners without our authorization or providing us notice) 5. Return of deposit (still hoping for them to reply to our emails regarding return of our £4k plus deposit). Landlords- please go to an agency that can actually manage tenancy and has a head on their shoulders. Tenants- highly recommend to just avoid engaging with them, otherwise you will be inviting a lot of headache and stress.NegativeResponsiveness, Quality, Professionalism

Kunal · 26 August 2021

★★★★★ 5/5

Google

Good rental experience. Thanks to Miles who helped me a lot. Very friendly and conscientious.

Jiaxuan · 17 June 2023

★★★★★ 5/5

Google

I recently rented a flat from chancellors and Miles was very helpful in coordinating.

Ritu · 17 June 2023

★★★★★ 5/5

Google

When selling and listing our home we contacted Dean Whitley at Chancellors. He was extremely professional and really kept on top of everything as well as helping us acquire reliable solicitors for the sale. He always kept in touch regarding updates as well as was available to tackle any queries that needed addressing. Definitely highly recommend Chancellors and Dean as your agent as you will be definitely in great and safe hands

Nenadpopovic · 17 June 2022

★★★★★ 5/5

Google

During my rental property search, Miles Freeman from St Johns Wood Chancellors provided an exceptional service and professional support by understanding my requirements, diligent guidance and options for swift decisioning. I highly recommend working with Chancellors St Johns Wood team, and specifically Miles.

Asli · 26 July 2024

★★★★★ 5/5

Google

I had an excellent experience with Miles at Chancellors - he was very informative and assisted me throughout the entire process, and was very easy to get in contact with. He also has made sure to check in and make sure everything was going well following my move. I would highly recommend Chancellors to anyone looking for a flat in London

Caden · 17 June 2023

★★★★★ 5/5

Google

Quality service going above and beyond Miles was a superstar

Alan · 17 March 2025

★★★★★ 5/5

Google

Arranged and met Riley for a viewing in St. John's Wood. He was clear and timely with his communication, did his homework on the flat before I arrived, and has been efficient in following-up. I'd definitely work with him again!

Rayan · 26 July 2024

★★★★★ 5/5

Google

Very professional agency, great customer service. Finding a flat is relatively difficult for me as I do need a few accessibility requirements and Ella from st johns wood agency was super quick and professional in coming up with potential flats. The agency's manager, Bobby, was also very understanding, professional and helpful in dealing with my query. Highly recommend.

Ahmed · 17 June 2023

★★★★★ 5/5

Google

My agent Ella Harris was absolutely the best. She was responsive and made the whole process super easy for us.

Rachita · 17 June 2022

★★★★★ 1/5

Google

Did not provide all information about referencing. 2 days before move in they said reference has failed and I couldn't get the apartment. Very unprofessional. I would avoid. Update 18/12/18: My account information was submitted to Spark Energy utility provider, for the apartment I was due to move into as a new tenant account. Now Spark energy is chasing me for bills because the agency refuses to clear it out with Spark and change the account holder to the Landlord because I never ended up moving there. No response from Chancellors about this, I have been forwarding emails to them.

Harsh · 18 June 2019

★★★★★ 5/5

Google

I would recommended using Chancellors to anyone. Great service and very professional. Miles was extremely helpful and efficient.PositiveProfessionalism

Tom · 17 June 2022

★★★★★ 5/5

Google

Was great to work with Bobby at the St John’s Wood branch. Felt like we were giving our business to him personally rather than Chancellors. He kept us updated throughout the process and worked through all bottlenecks in the background respecting our busy lives.

Virat · 17 February 2024

★★★★★ 5/5

Google

Smooth process from finding the flat to process of signing. Miles and Bobby at the St John’s Wood practise were efficient and reassuring in making sure I secured the property I wanted

Ibilola · 4 August 2024