Century 21 UK London reviews

★★★★★ 1/5

Trustpilot

I’m purchasing a property through…

I’m purchasing a property through Century 21 in Peterborough and I have to say they are indeed incompetent and rude. The communication is the worst I’ve ever experienced with estate agents. Since my viewing and then subsequent acceptance of offer back on 2/3 Feb I’ve had no communication from them at all. Only when I’ve called have I managed to get some answers to my questions. Really disappointed at being treated this way especially with snarky comments from some of the staff.

LT · 7 March 2022

★★★★★ 1/5

Google

I called to enquire about a commercial shop for rent and talked to a lady at the office who was very rude and not willing to help at all. Very poor manners on the telephone and certainly will not be looking to rent through this agent ever again. Do not waste your time calling them.

Qadeer · 27 August 2020

★★★★★ 5/5

Google

Just would like to express my gratitude to Mr.Singh that went above and beyond to make sure me and my partners were in sync through every step of our completion. Will definitely recommend Remax.PositiveProfessionalism

Aydin · 27 August 2021

★★★★★ 1/5

Trustpilot

Avoid this rental agency (Victoria…

Avoid this rental agency (Victoria branch) if you can.

CB · 3 November 2025

★★★★★ 5/5

Google

Ihave been using REMAX Central for over 16 years for letting purposes I would highly recommend REMAX Central Agency to any landlord either for lettings or for Sales purposes The staff is fully qualified , professional and very helpfulPositiveQuality, Professionalism

Gf · 27 August 2022

★★★★★ 5/5

Google

My property has just been sold by Andrea Frigo from Remax in Pimlico. It has been a pleasure to deal with Andrea his pleasant disposition at all times, always prepared to help. He is indeed a true gentleman and I would recommend him and Remax very highly.

Maddie · 27 August 2021

★★★★★ 1/5

Trustpilot

Left awaiting an answer

Wanted to view a property they had for rent, we have a pet and just wanted to know if the owners would allow. Never got an answer, just ignored - RUDE. This then makes you wonder if you did rent from them and needed assistance how quickly they'd react. Even if a call to us had said we cannot get an answer to your question from the owners at least that would of been better than being ignored. Based on this I'd say avoid - Peterborough branch.

Debbie · 21 April 2021

★★★★★ 5/5

Trustpilot

We would like to thank Jason Markham …

We would like to thank Jason Markham from the Rainham, London branch for an outstanding work!!! He found us a buyer within couple pf days. Great service and communication!!! We were lucky to find an agent like him. Def recommend!!!

Moje · 22 August 2017

★★★★★ 1/5

Trustpilot

Reading brunch! No quality, just excuses!

Reading brunch! So agent assume that previous tenants did not know how to use central heating (well as he), so is fair to not maintenance it (just switch it on) and be sure that property is in right condition for tenants and landlord. As he said I’m not engineer. He inform us that everything is fine it’s just tenants can’t set it. People who live in that flat before was an older couple with poor English so they betrayed their trust. Now we 3th months during winter without help from them carrying the radiator from room to room. Unprofessional low quality sad stain on company opinion. In contract you got duty to maintenance the garden and take responsibility for all equipment which they do not check.I’ll believe it’s a scam.

Krzysztof · 26 January 2021

★★★★★ 5/5

Google

Just completed on our first home with Andrea he was so wonderful! Great communication and listened to our every need!! Couldn’t reccomend enough ✨

Laila · 16 April 2025

★★★★★ 5/5

Google

This company is excellent.. I dealt with a Joolee Torto and she managed to find me a property withen a matter of weeks

Victor · 16 April 2025

★★★★★ 1/5

Trustpilot

Bedford Branch Absolutely Useless

Absolutely useless. Bedford branch under new manager but remain completely void of organisational skills, fail to respond to phone calls, or emails. Still sending quite threatening sms demands for rent payments, despite the fact property was vacated and appropriate notice given at the end of tenancy. Have tried repeatedly to get them to stop but they ignore all efforts. They just don't give a damn. Do NOT use these agents. Read the reviews, they are almost universally slated!

Gigbrin · 18 February 2021

★★★★★ 1/5

Trustpilot

Poor behaviour and rotten culture..Clermont l'Hérault

Dealt with their agency in Clermont-l'Hérault whilst looking to purchase a property in the area and the poor comments posted here by others are echoed in my case. Having repeatedly asked for property details to be sent to me so that I could organise visits in the area, coming from London to do so, (surely a basic function for an estate agent) I spent weeks chasing Clément (the young airheaded sales exec.) and speaking to their office to no avail. In the end I was fed a load of poor excuses and arrongantly dismissed because they are so busy. The words I choose to describe them are lazy and unprofessional. I'd be fuming if I had chosen this agency to sell my property and knew how they dealt with enquiries. Judging by what others have said, this is a company with poor behaviours and a rotten culture.

Jean · 31 July 2020

★★★★★ 1/5

Trustpilot

house was left absolutely spotless and…

house was left absolutely spotless and in perfect condition I have a video as proof because I know what these company's are like, but yet this poor excuse of a letting agent have provided for keeping my disposit is disgusting I would not recommend using century 21 as they up the rent when your tenancy is up and pointing out pathetic things to keep your deposit, my mother is a landlord with multiple propertys and would be more than happy if she received her property back in the way i left century 21s property they give poor excuses like the smoke alarm battery is dead and a missing light bulb and dust on radiator cap and just general wear a tear which they higher a trade man from a third party company instead of letting have access to the property to fit a new battery and replace a light bulb and wipe dust of radiator cap avoid at all costs

Chris · 7 July 2020

★★★★★ 2/5

Trustpilot

Amateurs

My partner emailed regarding a property to let, they said they would contact her, they didn't. She rang them a few days later, still no contact from them. I emailed them and got a response within the hour. Working 12 hours, 5 days a week Its hard to view a property on an estate agents 9-5, the first person i dealt with weren't willing to accommodate this saying that 5pm is the last time they can really do and they don't work weekends. Booked for 5pm on a weekday. got the time off work to only get a call 15 minutes before saying that no one would be available as the viewing wasn't booked in properly. Re-arranged for a Saturday at 11am (even though they don't work). it got re-arraned again for the afternoon and the agent was still late. I understand that you might not make commission on a letting. but we definitely won't be going to Century21 for buying. amateur

Simon · 13 February 2020

★★★★★ 5/5

Google

A really professional service with polite from Joolee. She always patiently answered my tricky questions . Highly recommended.

Shin · 16 April 2025

★★★★★ 5/5

Trustpilot

PETERBOROUGH OFFICE

We recently rented a property with Century 21, I could not be more impressed with Ben and Nicole, both have gone out of there way to assist our move at such a stressful time. All emails / phone calls answered and dealt with virtually immediately. We had a minor issue with the cooker hood and shower and a tradesman was knocking at the door within an HOUR! I would highly recommend using them....

David · 11 January 2021

★★★★★ 5/5

Google

Joolee Torto has always negotiated well on my behalf and will continue using her. Well done Joolee.

Jason · 16 April 2025

★★★★★ 5/5

Google

Michael Boneh, the Pimlico agent has astounding knowledge, patience and skill as an estate agent in the area and I would highly recommend him to buyers looking for a central London (zone 1) purchase.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 27 August 2021

★★★★★ 4/5

Google

Michael helped us to sell our flat despite the challenges of COVID lockdowns and the loss of our buyer as a result of COVID-related redundancy. It took a while, but we got there in the end.

Martin · 27 August 2021

★★★★★ 1/5

Trustpilot

The private landlord didn’t even get…

The private landlord didn’t even get my roof fixed when I told him it’s leaking this was before Christmas and it’s still leaking now and there damp there too now and I told him on the 24th July 2021 am giving the property up and now he’s expecting me to have all my stuff out and he’s on about changing the locks am not happy at all

Hayley · 30 July 2021

★★★★★ 5/5

Google

Reliable trustworthy and very professional 👏🏾 👌🏾 👍🏾 Big up joolee torto everytime. …

Aaron · 16 April 2025

★★★★★ 5/5

Google

Iam very happy with your services and defently with book the Rooms again

Sabet · 16 April 2025

★★★★★ 5/5

Google

Good agency, they have a good managers. Lots of experience and happy to hel you.

Peter · 27 August 2023