Trusted Agent profile · London
★★★★★
237 reviews across 3 platforms
85 Rochester Row, London, SW1P 1LJ
Century 21 UK's office in London, at 85 Rochester Row, is rated 3.9 out of 5 across 237 reviews on three platforms, including 172 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
172
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
59
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Century 21 UK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotThey are very unprofessional
They are very unprofessional . They asked me come at exact time for the viewing ( not flexible) but they didn’t show up at all in the location. They didn’t even picked up my call. Worst costumer service ever.
5/5
GoogleGood agency, they have a good managers. Lots of experience and happy to hel you.
Thank you Peter for your feedback, we really appreciate it!
5/5
GoogleIt was a pleasure to work with Michael. Professional and helpful throughout the sale.
Thank you Patrick for your feedback, we really appreciate it and we are glad you like Michael's service!
1/5
FacebookWe are having trouble with the Halifax branch and the disgusting way we are being treated after the death of our daughter in a century 21 property contacted head office who haven’t even had the decency to telephone us
Good afternoon Diane, thank you for your contact. I appreciate that this is a very difficult time and would like to take this opportunity to apologise on behalf of the franchised office. My colleague did respond to your email directly on Wednesday, we can only apologise if this did not reach you. We will make direct contact with you again today. Kind regards Century 21 UK
5/5
GoogleGreat friendly Mrs Joolee i meet from this place, Recommend
5/5
GoogleTop services , David B-B is number one in Fulham & Chelsea
Thank you David for your feedback, we really appreciate it!
5/5
GoogleBrilliant service thank you so much for all your assistance Michael and all your support with helping me find a good investment property.
Thank you Souna for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Michael Boneh Sales Representative RE/MAX Central michael.boneh@remax.co.uk
1/5
TrustpilotIncompetent Halwits
DO NOT. I repeat DO NOT make the same naive mistake that I made and deal with this incompetent company. I’ve had issues after issue since picking up my key. Now they’re expecting me to pay over £500 to get out of a lease that they are not upholding. Absolute bunch of inadequate halfwits. Wish there was a -5 option
5/5
GoogleI had a great agent, Gabriella, who helped restless to get everything done while I was trying to rent a flat for myself, very responsive and helpful.PositiveResponsiveness, Quality, Professionalism
Thank you Paulo for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Gabriela Duca Sales Representative RE/MAX Central gabriela.duca@remax.co.uk
5/5
GoogleExtremely high quality real estate agency firm. We've been dealing with Gabriel Duca who has always proven to be very responsive, caring and resourceful. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Sary for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Gabriela Duca Sales Representative RE/MAX Central gabriela.duca@remax.co.uk
1/5
TrustpilotAppalling service
Appalling service. Called them four times over a one week period to arrange a viewing. Each time they said they would get someone to call me back. They didn’t and not once apologised for the poor service. Sent an email complaint to their head office but had no reply to this either. Have now given up trying to view this property.
5/5
GoogleBrisena You’ll find the best with her
Thank you Mohammed for your feedback, we really appreciate it and we are glad you like Brisena's service!
1/5
TrustpilotDon’t use this company
Don’t use this company. Their dishonesty with invoicing when challenged resulted in an unprofessional response from a very rude woman.
Good morning, I am sorry to hear this has happened. All our offices are franchised and we take poor service seriously. Could you please send an email to info@century21uk.com with your details and the office you dealt with in and i can look in to this. Regards, Sam
5/5
GoogleReally professional staff, literally available 24/7. The manager of the apartment I rented, Francesco, has been really helpful in every circumstance picking up the phone to answer my calls at any time. Definitely recommended
Thank you Greta for your feedback, we really appreciate it!
5/5
GoogleReally amazing people to work with
1/5
TrustpilotAwful and unprofessional
Awful. Arranged a viewing. Called up the day before to check the viewing was still going ahead and was told that it was. I arrived at the property, waited over an hour calling the office. It went straight to answering machine. Next day no apologies - nothing! Completely unprofessional and a waste of time. Avoid at all costs.
5/5
GoogleI wanted to say a big "Thanks" to Remax Central Team for finding my dream house , it’s definitely One of the best Real estate company in London and Worldwide ! 💯👌🏽 …
Thank you Jeremy for your feedback, we really appreciate it!
5/5
GoogleExcellent service! Would highly recommend
5/5
Googleexcellent ms joo lee
5/5
GoogleThank you. Joole Torto
5/5
GoogleExcellent. Highly responsive and friendly service from the team. William (as well as other employees) from Remax has made a great effort in resolving all issues we've raised since moving in.
Thank you Tom for your feedback, we really appreciate it!
1/5
TrustpilotTried renting 2 properties from them
Tried renting 2 properties from them. Dont have a clue what they are doing. never ring you back and ignore emails. i even paid a deposit and they cant tell me when i can move in!!! Very poor service and its very annoying that i have to chase them up 3 times a day to get anywhere
1/5
TrustpilotMaidstone Branch Poor Customer Service
Briefly used Century 21 in Maidstone to try to sell my flat. No feedback on any viewings and no follow up when contacted. Very disappointing overall service. Unfortunately as I was talked into going with them as a multi agent sale it cost me with no return on my money. I wouldn’t consider ever selling with Century 21 again!
5/5
GoogleI know remax as good estate agency and their customer service is the best. They always in time. And communicate with their clients. Good customer service
Thank you Anita for your feedback, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Century 21 UK, London won Trusted Agent.
