Trusted Agent profile · London

Century 21 UK London reviews

★★★★★ Good

237 reviews across 3 platforms

85 Rochester Row, London, SW1P 1LJ

Century 21 UK's office in London, at 85 Rochester Row, is rated 3.9 out of 5 across 237 reviews on three platforms, including 172 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

172

Reviews on Google

This office

Facebook logo

3.0 / 5

6

Reviews on Facebook

Business-wide

Trustpilot logo

59

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Century 21 UK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Was very dismayed by the whole experience. Paid my fee in expectation of a reasonable and focused service. Instead, had very little input and no worthwhile service. Very casual attitude and contact with the office was brushed aside. A complete waste of money. The nominated agent did not produce the goods and did not seem at all interested in doing much at all. Certainly would never recommend.NegativeResponsiveness, Quality, Professionalism, Value

Cristian · 27 August 2021

Agent replied · 26 August 2024

Dear Cristian, we are sorry if you had a bad experience with us. Could you please kindly give us more details of what went wrong?

5/5

Trustpilot

Agent Abhi is a true professional

Agent Abhi is a true professional, unique approach to the client and quick resolution of any issues! Highly recommend!

Дмитрий · 6 August 2024

2/5

Google

Not impressed and feeling sorry for the vendor. I wanted to view property and the first person on the phone was friendly and helpful. Unfoturnately the address provided to view the property was at best misleading and was incorrectly - by a long way - shown on the map. When I phoned the agent supposedly at the flat to be viewed he failed to answer his mobile or return my call. Tried again today to potentially view the flat but was broadly be met by bad manners (agent who was supposed to be at the viewing last time) and failure to listen. Fortunately the property in question is not my top priority so I don't need further contact with Remax Central. I certainly will not be using them to sell any of my flats.

Nick · 29 August 2015

Agent replied · 26 August 2024

Dear Nick, we are sorry if you had a bad experience with us. Could you please kindly give us more details of what went wrong? Email us to info.central@remax.co.uk

1/5

Trustpilot

Avoid at all costs!

Toowoomba Office staff are rude, argumentative, openly hostile & will use intimidation/threats regularly. When asking questions you can expect to be lied to, harassed and essentially blackmailed into an agreement that won't help & Century 21 won't bother to action on their end anyway. Double check your invoices! Everything is overcharged & padded out!Would never recommend.

Deraj · 3 December 2020

5/5

Google

Friendly and caring staff. Resolve problems efficiently and on time during my experience with them.

Jimmy · 16 April 2025

Agent replied · 26 August 2024

Thank you Jimmy for your feedback, we really appreciate it!

5/5

Google

Joolee is always wonderful to talk to. Very helpful.

Uncreativity101 · 3 December 2024

5/5

Google

5 star service from Century 21! Our agent was Bri, and she was excellent at providing us good market valuation for our property. She also provided some ideas for the works that we had used, which was much appreciated. Pros: - Communication - Area Knowledge - Professionalism

Mikhel · 1 October 2023

Agent replied · 26 August 2024

Thank you Mikhel for your feedback, we really appreciate it and we are glad you like Brisena's service!

5/5

Google

Great people always delivers on time.... looking forward to doing more things with you....

Christopher · 16 April 2025

Agent replied · 16 April 2026

Thank you for your feedback, we really appreciate it!

1/5

Google

Please do not forget to take photos of the property when you move in if you are renting, these people will try and scam you out of your deposit. These people leased me a property in poor condition, then lied and said the poor state of the property was my fault - to try and claim all of my deposit at the end of tenancy Toilet seat cracked, was not replaced for whole year Mould so bad it damaged my clothes Tried to take £1200 pounds from deposit for usage marks I gifted them a toaster after asking if they wanted it, then they proceeded to try and charge me double the price of the toaster to clean it?

Collwyn · 27 August 2023

5/5

Google

We have bought and sold a number of properties in the Westminster area using Michael Boneh from REMAX as our agent. He has always been polite, friendly as well as ultimately professional. He replies by return and with sound advice. He is not ‘pushy’! He is flexible with arrangements and nothing is too much trouble. We will use Michael again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 27 August 2021

Agent replied · 26 August 2024

Thank you Nick for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Michael Boneh Sales Representative RE/MAX Central michael.boneh@remax.co.uk

5/5

Google

We have been dealing with Michael Boneh for a number of years and he is a very professional agent. He has sold several of our properties and has been a very calm and understanding presence who is always readily available to offer advice. …

SERI · 16 April 2025

1/5

Trustpilot

Awful customer service

Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.

Suz · 22 October 2022

Agent replied · 12 June 2024

Good Morning, i am so sorry to hear you have experienced this. All of our offices are franchised and this service certainly does not reflect the standard we set. Could you please let me know which office you dealt with and your details in an email to info@century21uk.com and i can look in to it. Regards Sam.

5/5

Google

I was in a very difficult situation and needed to sell my commercial property which had many complications. I was given a excellent service by remax commercials in particular Saaby. There were multiple offers within day’s and they managed all the headache. All SOLD and sorted....PositiveResponsiveness, Quality

Kam · 27 August 2021

5/5

Google

Re/Max Central is a vibrant hub of positivity, energy and above all else professionalism from the experienced staff.

Lee · 28 August 2019

Agent replied · 26 August 2024

Thank you Lee for your feedback, we really appreciate it!

5/5

Google

Very professional and available staff

Nicolò · 16 April 2025

Agent replied · 9 November 2024

Thank you Nicolò for your review

5/5

Google

Thank you Jill Watson for your professional service

Madona · 27 August 2021

Agent replied · 26 August 2024

Thank you Madona for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Jill Watson Sales Representative RE/MAX Central jill.watson@remax.co.uk

5/5

Google

Jill Watson helped us recently thank you Jill

Valeri · 27 August 2021

Agent replied · 26 August 2024

Thank you Valeri for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Jill Watson Sales Representative RE/MAX Central jill.watson@remax.co.uk

5/5

Google

Excellent service from Mr Michael Boneh. Highly experience agent with real understanding of the property market. Unlike many other agents he is also very approachable and contactable and does his best to help the client.

Mariana · 16 April 2025

5/5

Google

Thanks Jill Watson, She helped us recently

Dorote · 27 August 2021

Agent replied · 26 August 2024

Thank you Dorote for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Jill Watson Sales Representative RE/MAX Central jill.watson@remax.co.uk

5/5

Google

Thanks Jill, she is trustworthy land honest

Luka · 27 August 2021

Agent replied · 26 August 2024

Thank you Luka for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Jill Watson Sales Representative RE/MAX Central jill.watson@remax.co.uk

5/5

Google

Great professional service, thanks Michael and team! KR, Yuri

Yuri · 28 April 2024

5/5

Google

thanks Jill Watson for professional service

Ia · 27 August 2021

Agent replied · 26 August 2024

Thank you for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Jill Watson Sales Representative RE/MAX Central jill.watson@remax.co.uk

5/5

Google

I can’t recommend the services of Mr. Michael Boneh highly enough. He is personable and an excellent professional. He has been extremely helpful and responsive all throughout the process, and incredibly knowledgeable. He’s really gone above and beyond for us. Thank you for your patience!

Altea · 27 August 2022

Agent replied · 26 August 2024

Thank you A Ea for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Michael Boneh Sales Representative RE/MAX Central michael.boneh@remax.co.uk

1/5

Trustpilot

I’m purchasing a property through…

I’m purchasing a property through Century 21 in Peterborough and I have to say they are indeed incompetent and rude. The communication is the worst I’ve ever experienced with estate agents. Since my viewing and then subsequent acceptance of offer back on 2/3 Feb I’ve had no communication from them at all. Only when I’ve called have I managed to get some answers to my questions. Really disappointed at being treated this way especially with snarky comments from some of the staff.

LT · 7 March 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Century 21 UK's Google reviews

Questions about Century 21 UK London

Has Century 21 UK won any awards?

Yes. In The Trusted Agent 2026 awards: Century 21 UK, London won Trusted Agent.

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