5/5
Googleexcellent ms joo lee
Trusted Agent profile · London
Century 21 UK London reviews
★★★★★
244 reviews across 3 platforms
85 Rochester Row, London, SW1P 1LJ
Century 21 UK's office in London, at 85 Rochester Row, is rated 3.9 out of 5 across 244 reviews on three platforms, including 179 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
179
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
59
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Century 21 UK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you. Joole Torto
5/5
GoogleExcellent. Highly responsive and friendly service from the team. William (as well as other employees) from Remax has made a great effort in resolving all issues we've raised since moving in.
Agent replied · 26 August 2024
Thank you Tom for your feedback, we really appreciate it!
1/5
TrustpilotTried renting 2 properties from them
Tried renting 2 properties from them. Dont have a clue what they are doing. never ring you back and ignore emails. i even paid a deposit and they cant tell me when i can move in!!! Very poor service and its very annoying that i have to chase them up 3 times a day to get anywhere
1/5
TrustpilotMaidstone Branch Poor Customer Service
Briefly used Century 21 in Maidstone to try to sell my flat. No feedback on any viewings and no follow up when contacted. Very disappointing overall service. Unfortunately as I was talked into going with them as a multi agent sale it cost me with no return on my money. I wouldn’t consider ever selling with Century 21 again!
5/5
GoogleI know remax as good estate agency and their customer service is the best. They always in time. And communicate with their clients. Good customer service
Agent replied · 26 August 2024
Thank you Anita for your feedback, we really appreciate it!
5/5
GoogleA really professional service with polite and effective staff. Completely took the stress away from my work relocation to the US. Fully recommend! MJ
Agent replied · 26 August 2024
Thank you Michael for your feedback, we really appreciate it!
5/5
GoogleThe staff are extremely helpful and a pleasure to be doing business with. Thank you so much to all at the agency
Agent replied · 26 August 2024
Thank you Aaron for your feedback, we really appreciate it!
5/5
GoogleAn exceptional estate agent, their professional and reliable service always follow up to support the applicant, their descriptions are correct. Definitely recommend.
Agent replied · 26 August 2024
Thank you Yong for your feedback, we really appreciate it!
5/5
GoogleGreat experience with this company. Always kept me informed with local rental information when I needed it most. Thanks once again!
Agent replied · 26 August 2024
Thank you for your feedback, we really appreciate it!
5/5
GoogleFriendly and professional staff. very helpful and supportive through out sale process. Will use them again and again. Highly recommended !!!!
Agent replied · 26 August 2024
Thank you for your feedback, we really appreciate it!
4/5
TrustpilotMy experience
My experience with century 21(Maidstone) is good so far,friendly staff,great communication.We viewed the property we liked,,meet the landlord in person,all paperwork went smooth,got the key and we are ready to move in.Lets see how it will go through the year.L.
5/5
GoogleVery happy with the service provided by Lee and the RE/MAX team.PositiveQuality, Professionalism
Agent replied · 26 August 2024
Thank you Adrian for your feedback!
1/5
TrustpilotShocking agency with bad tactics and…
Shocking agency with bad tactics and many lies there reviews on google are all fake stay well away
1/5
Trustpilothouse selling
this company, steer clear !, bad experience, pushy all the way, with only their own gain at heart,really inexperienced staff,id been with this company to sell my house 1 yr with nothing positive, soon as i exchanched to the nxt company i'd sold my house within a wk, goes to show.
5/5
GoogleJill accommodated just recently. She is nice lady
Agent replied · 26 August 2024
Thank you for your feedback, we really appreciate it!
5/5
GoogleSerious and reliable agency, always available to support the customer with kind and friendly professionals
Agent replied · 26 August 2024
Thank you Adelaide for your feedback, we really appreciate it!
5/5
FacebookSuperb Management, great service, best company to work with 👍👍👍👍
Agent replied · 23 February 2026
Very poor customer service I was enquiry about to buy a property with your company. but I received the email below and I must say that I am really shocked. ============== Hello, Are you able to send proof of funds and proof of ID before we can start viewings? Kind Regards, Amie Tyler CENTURY 21 DONCASTER ============== PLEASE AVOIDE
1/5
TrustpilotDoncaster UK Branch
Doncaster UK Branch. Just truly Terrible. DO NOT USE. Terrible occupancy rates. Unprofessional. Badly managed. No contracts. No processes. Nightmare from start to finish. Moved agent - full occupancy straight away, app showing certs and contracts, profressional....wish i'd moved quicker.
3/5
TrustpilotWe are moving into our property from…
Maidstone branch. We are moving into our property from Century 21 and so far so good. However, we would like the team to maintain good communication with us throughout our stay in the property. From Sandra
5/5
GoogleGreat service once again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 26 August 2024
Thank you Marc for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Michael Boneh Sales Representative RE/MAX Central michael.boneh@remax.co.uk
5/5
GoogleGreat people always delivers on time.... looking forward to doing more things with you....
Agent replied · 26 August 2024
Thank you for your feedback, we really appreciate it!
5/5
GoogleGreat service and support. Thanks a lot JillPositiveResponsiveness, Quality, Professionalism
Agent replied · 26 August 2024
Thank you Zakaria for your feedback, we really appreciate it!
5/5
GoogleAmazing experience!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 26 August 2024
Thank you Pyla for your feedback, I really appreciate it and I am glad you like my service! Have a great day, Gabriela Duca Sales Representative RE/MAX Central gabriela.duca@remax.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Century 21 UK London
Has Century 21 UK won any awards?
Yes. In The Trusted Agent 2026 awards: Century 21 UK, London won Trusted Agent.
